4 Alberta INFINITI Dealers

I had truly negative experience at Infiniti South - k

I had truly negative experience at Infiniti South Edmonton on Tuesday, September 15th. I dropped my car off at approximately 10:30am. I requested an oil change and a diagnostic to determine the cause of a minor shuttering that happened at very low speeds. I was informed that the diagnostics usually takes an hour or so. By about 3:30pm, I had heard nothing. I texted my service advisor, Henry. He responded within about 30 minutes asking to keep the car overnight. I was fine with this, however was not amused that I had to reach out myself for an update. I told him that I had stuff in the trunk that I needed for that night. So, I drove myself (at this point I was not offered a shuttle, Uber, etc) to the dealership to collect my belongings. After arriving, I was made to wait about 25 minutes for access to my items. At this point, I was frustrated. I decided to take my car and not let it stay overnight. Upon trying to pay for the oil change that was performed, there were issues accessing any records of work done. At this point, service had closed, and there were others including myself at reception to pay for service and pick up their vehicles. Anny with reception told me the cost for an oil change was 109.95 +GST. While arranging a tow for the vehicle that I drove to the dealership, I was told (about 15 minutes later) that the price is actually 120.84. Albeit a minor price difference, this is another example of poor organization. I am very disappointed with the communication throughout my service experience. This dealership seems to have gone sharply downhill regarding how they value the time and trust of clients. Organization is now seemingly non-existent, and the enjoyable experience that I once appreciated has dwindled. If there was difficultly replicating the issue that needed diagnosing, I should have been promptly informed. Instead, I had to reach out myself about 5 hours after drop off. I wasn't in any rush, but this abhorrent quality of customer service is not what I expect from a premium brand.

I bought an Infiniti qx 70 last august I dealt with a... - edm_boys

I bought an Infiniti qx 70 last august I dealt with a business manager named Courtney. When she couldn’t up sell on me on useless extras for the car that’s when she turned ignorant because she didn’t make her commission. She never answered my calls or responded to my multiple messages I left on her voicemail these people cared less about me because I payed cash so there weren’t making any extra money on top of the vehicle sale. I was very disappointed with how they treated me especially for a so called high end dealership and will never shop go auto again I don’t know if these people were racist against me but it sure showed by how they treated me.

If it is possible to leave a zero that would be rated to - Thultom

If it is possible to leave a zero that would be rated to high for this dealership. We purchased a QX 30 through them and have had nothing but problems with the dealership. The latest just shows the core values that they adhere to which seems to be non-existent. Because of all the issues (too many to write about) they told the wife and sent an email saying that they would cover oil changes on her vehicle, why put something in writing that there is a trial for and then renege on the agreement. Yesterday the wife took the car in and Chen, the service manager, says nope we don't have to do that anymore because the last manager left. He took it to Sean the General manager and he said nope, not going to do it we don't care that this dealership agreed to it I'm the boss now and I don't. How incredibly noble and outstanding of him to do this. Don't ever purchase from these guys.