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Freedom Ford
Edmonton, AB
1,851 Reviews
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1,851 Reviews of Freedom Ford
December 02, 2024
Apparently Freedom Ford has never heard of AMVIC or "The advertised price is what you pay". I helped a friend buy a new vehicle recently. When she got to the point of finalizing the deal, the price had my advertised price is what you pay". I helped a friend buy a new vehicle recently. When she got to the point of finalizing the deal, the price had mysteriously jumped up by over $700. The sales manager at first blamed us and said our calculations were wrong. After I pressed him, he showed me his work sheet where he had added extra fees to the advertised price---$199 dealer fee, tire tax, A/C tax, etc. He insisted that because the advertised price had "+FEES" printed below the price, they were allowed to add extra fees. I pointed out that AMVIC specifically does not allow dealers to do this. A phone call to AMVIC this morning proved that I was 100% correct and what the dealer did was illegal. More
by hornecamx
Employees Worked With
Sales Manager
October 12, 2024
This place is a family of crooked people . They stole a 10,000 down payment and put me in a stx .. after a year of dealing with moe on and f350 Plati . 🖕🤡 They stole a 10,000 down payment and put me in a stx .. after a year of dealing with moe on and f350 Plati . 🖕🤡 More
by Rynlawsons
Employees Worked With
David . GSM..
April 19, 2024
We came in knew the exact truck we wanted, test drove it, negotiated a deal, signed and paid deposit. Literally two days later we get a call from our sales person telling us that our deal is cancelled. I ask negotiated a deal, signed and paid deposit. Literally two days later we get a call from our sales person telling us that our deal is cancelled. I ask to speak to the GM, no call. I call back and speak with Lawrence, who not only talks over me but lies to my face and tells me my husband cancelled the deal. So then my husband decides to go in to understand what happened and Lawrence gets right in his face, threatens him and then threatens to call the police. Shortly after the General sales manager pulls my husband aside apologizes for the mess that Lawrence made and tries to sell us a different truck. This dealership is full of insane sales people with the most disgusting pressure tactics. save yourself time and go anywhere but here. I took the time to read the reviews after this incident happened to me. I warn anyone else to do the same as this seems to be an ongoing occurrence. More
by Dissapointed
Employees Worked With
Lawrence
January 25, 2024
went in to look at trading in my truck for a newer one(i ended up selling it for 15k) they were trying to force me to buy a xxx truck from them for 10k over market value and refused to give me my keys back ended up selling it for 15k) they were trying to force me to buy a xxx truck from them for 10k over market value and refused to give me my keys back when i tried to leave, by far the scummiest dealership i have ever seen FYI they swore up and down that my truck was undrivable and it was only worth 2000$, it was a 2010 ranger with 55xxxkms More
by milk
Employees Worked With
not in list
July 23, 2023
Hey, everybody. I want to tell you about my experience of buying a car. I have been to more than one showroom in Edmonton and in every salon there was something tha I want to tell you about my experience of buying a car. I have been to more than one showroom in Edmonton and in every salon there was something that prevented me from buying a car. At one point I came to Freedom Ford and everything was great from the very beginning. Nice salon staff and friendly atmosphere. My family and I are new to Canada and we don't have a good credit history or language and we have only been working for two months, but that didn't stop us from buying a car on credit. We met a wonderful person named David who helped us with choosing a car, gave us a test drive, explained all the features and functions of the car and to our surprise the car was available. Initially I expected to wait about 3 months for the car, but no, the car was in stock and it was cool. David helped us to prepare all the necessary documents and helped us with translation into English. I would also like to thank Houssen, the finance specialist, who helped us to understand the new financial system and to achieve a comfortable payment for us. Many thanks to David and Houssen and the rest of the staff for making our lives a little more interesting. More
by psvnetca
Employees Worked With
David, Houssen
July 17, 2023
This dealership is full of thieves. Promises are not kept,even when they are documented . They will charge you for everything they can after you agree to a price. They will not make su Promises are not kept,even when they are documented . They will charge you for everything they can after you agree to a price. They will not make sure the vehicle is as promised. I bought a truck the needed work on the 4x4 system, water leaks in the sunroof, engine noise that showed up after a longer drive. This truck was supposed to have an out of province inspection which I believe was falsified to hide these problems. Two months of discussions and they basically told me to take a hike. It was too long after the sale. So be aware they drag these concerns out so they can use this tactic. Best thing I can say is don't waste your money here, they will not take care of you after the sale. They will want you to pay for diagnosis after spending thousands on as vehicle.which is not right. Shop somewhere else it's gotta be better than this corrupt bunch of managers. More
by xxx F150
Employees Worked With
Lawrence, sales manager, Mike sales person, Mike Pederson
June 12, 2023
AVOID this sham "body shop" . .. got 4 reviews around town 'n had to call backk 2x's in 2wks for their appraisal. The head of the repairs, Argen, hastily gave a wildly overpriced .. got 4 reviews around town 'n had to call backk 2x's in 2wks for their appraisal. The head of the repairs, Argen, hastily gave a wildly overpriced estimate twice as much as 3 others, on the phone! He had the xxxxx to claim, "it's cus they do things right"! Guess Herbers 'n other well respected body shop professionals are loosers?!! Truth is FF is incompetent & this is the 2nd occasion I've had to call and get them to provide their estimate wks beyond the booked appointment for an estimate. And, both times no body shop person actually viewed the damage, the receptionist took cell photos! Ford should be ashamed this is their only name-brand body repair shop in Edmonton. This got one star only because a no-star "fail" wasn't an available option. More
by DawnY
Employees Worked With
Can't blame the receptionist here, she has to work here
June 11, 2023
These Bag Lickers are still over charging for Vehicles, they also charge you for add ons like ETCH and undercoat ect with no cotract to go with it and once you sign good luck gettig anyone to help you.You they also charge you for add ons like ETCH and undercoat ect with no cotract to go with it and once you sign good luck gettig anyone to help you.You will be rushed through the sale and if you give directio it wont be followed. More
by Big Daddy 12
Employees Worked With
Vinney
