Zender Ford

They "GET" Customer Service!! After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I had a question about the recall fix - without hesitation Lorraine had the team "pick up my vehicle at home" and took it back to the shop to address my question and ensure I was 100% satisfied. This was appreciated as I had a busy day planned - the team was friendly and had it back sooner then I expected... Quality Customer Service.. cheers team!! More

2017 Expedition purchase Good experience and a great salesman. Easy to deal with. I feel I got a fair price on my trade and paid a fair price for my new vehicle. Looking forw Good experience and a great salesman. Easy to deal with. I feel I got a fair price on my trade and paid a fair price for my new vehicle. Looking forward to having my vehicle serviced here for years to come. More

Great experience Staff was very friendly and accommodating to our needs in buying a new truck! Eldon was great to deal with and we would definitely buy a car here agai Staff was very friendly and accommodating to our needs in buying a new truck! Eldon was great to deal with and we would definitely buy a car here again More

No pressure, nice guy Eldon was a pleasure to deal with. We didn't end up going ahead with the purchase but will be calling Eldon again soon. There was no pressure at all w Eldon was a pleasure to deal with. We didn't end up going ahead with the purchase but will be calling Eldon again soon. There was no pressure at all when deciding not to proceed, and that was refreshing. Thanks for the great service Eldon, really appreciate it. More

Painless experience. Great service Eldon is one of the best car salesman I had the pleasure dealing with . Recommended asking for him. To help you with your next vehicle . Eldon is one of the best car salesman I had the pleasure dealing with . Recommended asking for him. To help you with your next vehicle . More

F-350 Purchase We purchased our new F-350 at Zender and were extremely pleased with the service we received. Rick was helpful and gave us an excellent deal. This i We purchased our new F-350 at Zender and were extremely pleased with the service we received. Rick was helpful and gave us an excellent deal. This is the fourth new vehicle we have purchased from Zender's for good reason. Thanks again. More

Above and beyond customer expectation! I am absolutely stunned that there are people in this industry who truly care about an individual as much or more than a fleet account. I had the oppo I am absolutely stunned that there are people in this industry who truly care about an individual as much or more than a fleet account. I had the opportunity to deal with Terry Donahue about an repeat issue with my Fusion, no fault of their's, but one of those things. I was just a couple weeks over warranty and met with Terry to try to resolve the issue amicably, but Terry went beyond my expectations and resolved the issue for me. Thank you Terry, the staff, and Zender Ford for going above and beyond. More

Used Vehicle Purchase Great to deal with Eldon. Very understanding in dealing with an older lady in meeting the needs we needed. Would do it again for sure! Great to deal with Eldon. Very understanding in dealing with an older lady in meeting the needs we needed. Would do it again for sure! More

Ok dealership Sean Dennis is a horrible salseman Bought a 2017 F-350 from them. First time I spoke to Sean he was ok. Took vehicle overnight for a test drive returned the next day and was undecided t Bought a 2017 F-350 from them. First time I spoke to Sean he was ok. Took vehicle overnight for a test drive returned the next day and was undecided that was when his attitude started change. Took a few days to think about it and phoned to say we would go ahead with the deal. That was when the customer service from Sean really dropped off. Sean has no product knowledge when it comes to Ford accessories nor does he seem to care. When he could not provide the services we had agreed upon,he tried to make them my problem. That was when I went to the sales manager and he was helpful and resolved the issue. Then Sean's attitude became very horrible from that moment on I received no cooperation or service from Sean. He became down right rude and ignorant and in the end cost the dealership money. While overall I would recommend Zender ford. If Sean comes your way ask for another salesman I would never give him my business again. More

Purchase of my 2017 Ford Escape My overall experience at Zender Ford was awesome! From the moment we walked in the door and met Sukhi, to when we finalized the paperwork with Peter, My overall experience at Zender Ford was awesome! From the moment we walked in the door and met Sukhi, to when we finalized the paperwork with Peter, the whole experience was great! We always felt comfortable and that we were given all the information we needed to make a decision on purchasing our new vehicle. Sukhi, our salesman, was wonderful to deal with, was knowledable about the vehicle and was able to answer all of it questions. More