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Zender Ford
Spruce Grove, AB
753 Reviews
Zender Ford is a locally owned and family operated Ford dealership in the heart of Spruce Grove, AB. Established in 1984 by Ken Zender, it is now being managed by the next generation of Zenders - Shayne Zender, Chad Zender and Codie Richard.
We pride ourselves on the best customer service in the auto industry with local values, everyday low prices and a commission free sales staff. We're here to help you find the perfect vehicle that fits your needs. That's the Zender Advantage.
"I want all the Ford vehicles in the province to have a Zender sticker on them. I want to make sure that every Ford in this area is serviced by us as well. Most importantly, we want to make sure that every driver is completely satisfied and happy with us." - Chad Zender, President of Zender Ford.
Whether you're in the market for a New or Pre-owned vehicle, in need of vehicle repairs or even just a quick oil change - Zender Ford will treat you like family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 753 reviews
April 20, 2021
Wasn't expecting to buy a vehicle. Went in for an oil change. Thought we would browse around since we had to wait. Dee came over and we started talking and she showed us some vehicles. Won't you know it change. Thought we would browse around since we had to wait. Dee came over and we started talking and she showed us some vehicles. Won't you know it we came home with a new vehicle. Dee is definitely your to go to person, bubbly and pleasant. Let us take our time not pushy at all which I like. It was like we knew Dee for years! Ron and Sandra were great as well. Definitely will deal with Dee again! More
by HeatherandDan
Employees Worked With
April 20, 2021
I got helped out really good by Candace, she was very helpful and kept me updated. Also I would recommend her to anyone that is in need of a new car! helpful and kept me updated. Also I would recommend her to anyone that is in need of a new car! More
by marcpunte
April 17, 2021
Bought a used Ford Expedition Max. Salesman was responsive to questions, straightforward and really easy to work with. A professional. Sandra and Sharon in the finance department took cares of t responsive to questions, straightforward and really easy to work with. A professional. Sandra and Sharon in the finance department took cares of things quickly and got me on the road in no time. More
by dave.s
April 16, 2021
What a great experience dealing with Zender Ford! Dee was helpful and not pushy at all. Ron The sales manager and Sandra in finance..awesome!! was helpful and not pushy at all. Ron The sales manager and Sandra in finance..awesome!! More
by Realbusymom50
April 15, 2021
Can't say enough good about my experience here. Andrew was really great to work with. He was very helpful, fair, honest and delivered on his promises. Sandra was great to work with in finance. Any questio was really great to work with. He was very helpful, fair, honest and delivered on his promises. Sandra was great to work with in finance. Any questions were answered and everything was explained clearly. Absolutely recommend. I'll be back for sure. More
by Stephen Holmes
April 14, 2021
Great experience. I had a very specific set of goals for my purchase and each one of them was met and didn't have to adjust any expectations. Also a great process while COVID is active not having to do my purchase and each one of them was met and didn't have to adjust any expectations. Also a great process while COVID is active not having to do in-person deal for the majority and very accessible and responsive. More
by justinworshek
April 14, 2021
I put $3000 down on a truck. Received a bill of sale. Sold my existing truck thinking I had one secured. Put insurance on the new one. Had the buyer of my existing truck send the money direct to Zender F Sold my existing truck thinking I had one secured. Put insurance on the new one. Had the buyer of my existing truck send the money direct to Zender Ford because the sales lady and the finance person were extremely pushy and said the sales manager was demanding immediate payment. I sent them additional money to top up my down payment. Then Shane cancelled the deal because I sold my truck privately to a wholesaler for $7000 more then Zender offered me. When did it matter to whom I sell my truck to as long as they get their money??? I was out the money it cost me to wire them the money. It cost me to insure the new truck. And my family is without a vehicle and borrowing rides while I search for another vehicle to purchase. I called repeatedly to find out what happened but the sales lady, finance person and sales manager all refused to return my call claiming that Shane Zender told them not to. Only the receptionist would tell me that they were told I was only to talk to Shane directly. Of course he was unprofessional and would not return many phone calls. Zender Fords customer service is the worst I’ve ever experienced in any situation. IMHO run don’t walk to any other dealer. More
by Naes10
April 13, 2021
Dee, Sandra and Sharon are masters at their crafts. They were patient, pleasant and extremely knowledgable. I bought my first Mustang and love it! I would have no problem referring them to someone. I were patient, pleasant and extremely knowledgable. I bought my first Mustang and love it! I would have no problem referring them to someone. I should mention they all have very good sense of humour 🙂 Bernie More
by ritchiebernie
April 02, 2021
I like the family oriented atmosphere of this dealership. I had a truly amazing experience buying my first car. Anthony went above and beyond my expectations and I would highly recommend both him and Zender I had a truly amazing experience buying my first car. Anthony went above and beyond my expectations and I would highly recommend both him and Zender Ford to my friends and family! Thank you for everything! More
by alyjfarr
Employees Worked With
March 29, 2021
Diane was personable and friendly - even when she wasn’t at work she was reachable! Much appreciated. Would recommend the sales team at Zender!!! Thank you! at work she was reachable! Much appreciated. Would recommend the sales team at Zender!!! Thank you! More
by Ryan
