Zender Ford

READ YOUR CAR FAX! ! I have bought about 8 vehicles from Zender over the years without much trouble. I usually don't read the paperwork too closely, like everyone else. ! I have bought about 8 vehicles from Zender over the years without much trouble. I usually don't read the paperwork too closely, like everyone else. This time, it bit me! $13k damage from a front end collision! I had no idea till months later, steering issues, dangerous to drive, and I'm super upset! I will never “Return to Zender” again. Who would want their kid driving a dangerous vehicle? I was quintessentially called a liar by Shane Zender when he claimed I was told about the accident at time of purchase, which I was not. Truck is dangerous to drive. The salesman will not tell you about damage to the vehicle till long after you've signed the paperwork. READ THE CARFAX PLEASE. When I spoke to Rick the manager of the mechanic departments he claim there is nothing in the system and he had never even heard of the problem which was a lie as well. The service advance track warning system light comes on repeatedly and all they do is reset the computer every time I bring it in without trying to fix anything in reality. The truck steers weird and pulls to the left randomly which is extremely dangerous on the highway. Probably been in six times over the matter and absolutely the last place I will ever go to buy or service a vehicle again and I go through a lot of vehicles. On average I buy a vehicle every 3 years. Shane Zender told me to "do whatever I have to do" so I think I'm even gonna put an ad in the paper locally and other areas to try and warn other people from going through what I am. Absolutely pathetic and dirty pool. Search me and message me on LinkedIn if you want more information. More

Had yo wait 6 months to get exactly what I wanted. That is not the dealer’s fault. I was warned it would take a while. The folks at this dealership were great and when I picked it up they made me fee That is not the dealer’s fault. I was warned it would take a while. The folks at this dealership were great and when I picked it up they made me feel very special. Thanks Diane Carlyon for your kindness, professionalism and patience. More

Excellent service friendly service people very helpful. I’m very Satisfies with the work they do. thank you for your service, I’m very Satisfies with the work they do. thank you for your service, More

Booked our vehicle for a service, parts needed to be ordered. No problem. Booked in again for the part replacement and a couple items on the quiklane side. Mentioned numerous times that the vehicle need ordered. No problem. Booked in again for the part replacement and a couple items on the quiklane side. Mentioned numerous times that the vehicle needed to be completed by a certain time due to the fact that we drive our children to and from school. After numerous attempts to contact service to find out the status of our repair I finally got through to someone (who wasn’t my original service counter provider)….. all to tell me the work wasn’t completed. Honestly I understand that things can take longer than originally stated but communication is key. Let the customer know that it is taking longer than anticipated, but within a time frame that I can figure out alternate school pick up. Instead of an apology the only thing I received was the revaluation service department blaming quiklane. Meanwhile I received a text hours earlier from quiklane stating that our truck keys were handed over to service hours before. We’ve taken our vehicle to Zender Ford many times, and keep trying to support local… instances like this are incredibly disheartening. More

Good service, easy to deal with and made proper and reasonable recommendations. I will return for more work. reasonable recommendations. I will return for more work. More

Work was done quickly and right . Shuttle drivers were amazing . Will be back for more work. Shuttle drivers were amazing . Will be back for more work. More

Very professional team and easy to deal with also to communicate with them is very clear and fast. Honest people Very clean dealership too communicate with them is very clear and fast. Honest people Very clean dealership too More

I called about a used vehicle in and Anthony was the sales person, told him we might be coming down, later confirmed, had the vehicle sitting there waiting and ready to try when we got there, he was ver sales person, told him we might be coming down, later confirmed, had the vehicle sitting there waiting and ready to try when we got there, he was very personable and easy to deal with… The whole experience was quick and easy More

Found wait time excessive. Communication wasn’t clear letting me know how long an oil change would take. I think having a fast lane is a good idea. The last fellow I spoke to w Communication wasn’t clear letting me know how long an oil change would take. I think having a fast lane is a good idea. The last fellow I spoke to was polite, clear and informative. More

Dealership was awesome to deal with Will go back and purchase another vehicle from them purchase another vehicle from them More