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Wolfe Mazda

Surrey, BC

4.7
666 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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666 Reviews of Wolfe Mazda

November 17, 2020

I had a service and new tires. Was very pleased with knowledge of the service department. The First Lady I spoke to had no idea about tires and was not a good person to have when trying to decide what More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor, Jen-and mark.
Nov 21, 2020 -

Wolfe Mazda responded

Hello Karen, thank you for your feedback. We appreciate the time you took to let us know how pleased you were with the thorough customer service and product knowledge by our Parts Advisor, Trevor regarding new tire options. Jenn is fairly new to our team, however we are sure will become a tire expert in no time as well. So glad you enjoyed the complimentary car wash and vacuum we offer with every vehicle maintenance appointment. We do offer more vehicle detailing packages that you can book with our service team. Thank you so much for choosing our dealership for all of your automotive needs. See you next time.

November 13, 2020

Friendly, knowledgeable and reliable. Followed COVID -19 protocols to the letter, service provided within specified time frame. Service department clean and clear social distancing marking . More

by maryv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al
Nov 16, 2020 -

Wolfe Mazda responded

Thank you so much for the perfect rating and for taking the time to let us know how happy you were with the friendly, knowledgeable, efficient and reliable customer service you received during your recent visit to our Wolfe Langley Mazda Service Department. We especially appreciate your positive feedback regarding the Covid-19 protocols we have implemented. Our communities safety is of utmost importance to us during these times. Thank you for your business and kind comments, maryv. See you next time and please stay safe.

November 13, 2020

Always provides impeccable service. Thank you. Jason did a good job explaining the additional items on my vehicle that needed attention, which I eventually agreed to get done. More

by Jacquie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 16, 2020 -

Wolfe Mazda responded

Thank you for taking the time to let us know about the impeccable and thorough customer service that Jason and the rest of our Wolfe Langley Mazda Service Team always provide you, when you visit us for your vehicle maintenance. We truly appreciate your business, Jacquie and we look forward to working with you again soon.

November 12, 2020

Just had the oil change, winter tire swap over and service done on my 2017 Mazda CX-5. The staff are always friendly, explain everything in detail and return the car in the time frame they say it will More

by KD Hope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cook
Nov 13, 2020 -

Wolfe Mazda responded

Hi KD, thank you so much for the perfect rating and taking the time to provide us with your feedback. We strive to provide all of our clients with the same exceptional customer service. Our Wolfe Langley Mazda Service team will be delighted to see how happy you are with their consistent friendly, thorough and efficient service. Glad you enjoy the complimentary car wash and vacuum too. We Look forward to seeing you again soon. Take care.

November 12, 2020

My family has 2 cars serviced at this location and we have just added a new to us Mazda 3. I have always had great service at Langley and will be having our third car serviced here. Staff are friendly More

by Julie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He knows my name but I don’t know his
Nov 13, 2020 -

Wolfe Mazda responded

Thank you to you and your family for choosing Wolfe Langley Mazda for all of your automotive needs! Your feedback and business is truly appreciated. We are incredibly grateful that you took the time to let us know how friendly our team is and how pleased you are with our Covid-19 safety protocols we have put in place. We look forward to serving your family for many more years to come. Take care, Julie.

November 12, 2020

Lovely lovely. Nice people and friendly service. I don't know anything about the sales staff... but the service staff were great at helping me with my used mazda that I bought on Facebook Marketplace. More

by Waldo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 13, 2020 -

Wolfe Mazda responded

Thanks so much for giving us your take on how our Service Department is doing. We’re happy to hear that our Mazda Team has provided you with friendly and helpful customer service during your visits. If you are ever in the market for a new vehicle our Sales Team will be happy to assist you. They are nice people too. Take care and we look forward to working with you again soon, Waldo.

November 10, 2020

The service is amazing and it’s all because of Alan! Well he has a team working behind him but his ability to explain what’s going to take place, keeping you up to date is what we have come to enjoy when we More

by Scrase
Recommend Dealer
Yes
Employees Worked With
Alan
Nov 13, 2020 -

Wolfe Mazda responded

Thank you so much for taking the time to let us know what an amazing and thorough job our Wolfe Langley Mazda Service Advisor, Alan is doing! We take pride in knowing our customers are happy with their experiences at our dealerships. We appreciate your business and we will be sure to share this great review with Alan! See you next time, Scrase.

November 09, 2020

Always great to see Wolfe Mazda. They gave me a great deal on my brand new CX3 and have taken great care of it over the last three years. Recommend both their sales and service team! More

by CW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Nov 11, 2020 -

Wolfe Mazda responded

Thank you for taking the time to provide us with your feedback, CW. Your five star rating and recommendation to others within our community is valued greatly. We will be sure to provide them with the same excellent standard of service as well. We look forward to working with you and your Mazda for years to come. Thank you for being such a great customer. See you next time.

November 09, 2020

Great sales and service departments. Service guys were kind enough to follow up after installing new winter tire package on my 2020 Mazda CX-5. More

by Cx-5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 11, 2020 -

Wolfe Mazda responded

Thank you so much for choosing our dealership to install your new winter tires on your CX-5 and taking the time to share your feedback with us. We are so delighted that you rate our service at Wolfe Mazda as 5 stars! We strive to provide just that for all our clients. We can’t wait to share your comments with the team. We truly value your business and look forward to your next visit.

November 05, 2020

Service to get an oil change and winter tires put on.Up Service to get an oil change and winter tires put on. Up selling for 48,000 km service when I only have 42,000 km for cleaning of brakes and calibers More

by Maureta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Nov 10, 2020 -

Wolfe Mazda responded

Thank you for taking the time to share your feelings and comments about the recent interaction you had with our Service Team. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact our Group General Manager, Marc Livingstone at reached at 604-534-0181. Thanks again for sharing your feedback with us and we look forward to speaking with you soon, Maureta.

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