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Wolfe Mazda

Surrey, BC

4.7
666 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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666 Reviews of Wolfe Mazda

December 12, 2020

Less than poor customer service. They will sell you a car alright, but don't expect ever to get a hold of anyone afterwards. You can only get their attention in person. Phone calls, messages and voice-mails More

by MPgmail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman and Managers, Reception
Dec 14, 2020 -

Wolfe Mazda responded

We sincerely apologize that you had an unpleasant experience with our sales team,MPgmail. The frustration you encountered due to the miscommunication is understandable and this is not the type of customer service we are known to deliver. We value our customers and truly appreciate the time you took to share your opinions. Please contact our Director of Sales, Patrick Curtis directly at 604-534-0181 at your earliest convenience so we want to fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you and resolving your concerns.

December 12, 2020

Everytime we have interacted with Wolfe Mazda they have given us great service. The staff are knowledgeable and friendly and they provide as much detail as they can. Thank you! More

by Kiran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 14, 2020 -

Wolfe Mazda responded

Thank you, Kiran we strive for customer feedback like this, and could not be more pleased to see your comments. We will make sure that our Wolfe Langley Mazda Service Team knows how pleased you are with their knowledgeable, friendly and thorough customer service. We truly appreciate your business and hope to work with you for years to come

December 11, 2020

First time I’ve used the service centre and was pleasantly greeted as I came to CSR. The work was done in a timely matter and everything checked out. Thanks for washing my truck. More

by jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Dec 14, 2020 -

Wolfe Mazda responded

Thank you for your kind five star rating and thank you for giving our Wolfe Langley Mazda Service Team the opportunity to earn your business, jp. Our team will be happy to know that you were happy with their customer service. So glad you also enjoyed the complimentary car wash we offer with all of our vehicle maintenance appointments. Please come visit us again soon!

December 11, 2020

I was very satisfied with the service and loved the car wash. The service man was also very helpful explaining some of the loo u questions I had in regards to the info button on my steering wheel. More

by cwmackay@telus.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan
Dec 14, 2020 -

Wolfe Mazda responded

Thank you for taking the time to let us know how you felt about your recent experience with our Wolfe Langley Mazda Service Team. We couldn’t be happier to hear that you enjoyed the complimentary car wash with every servicing and that our Service Advisor, Alan provided you with thorough and helpful customer service. Thank you for your business, cwmackay. We look forward to working with you again soon.

December 11, 2020

Overall a pleasant experience. Will definitely return in the future. Friendly courteous staff, ensured had enough knowledge to make a decision in buying a new car More

by bryle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Trevor, Jerry
Dec 14, 2020 -

Wolfe Mazda responded

Thank you for taking the time to write about the pleasant sales experience you had at Wolfe Langley Mazda, bryle. It is wonderful to hear that John, Trevor and Jerry were able to provide you with the exceptional, friendly, knowledgeable and courteous customer experience we strive to provide all our clients. Thank you for giving us the opportunity to work with you. We also can’t wait to work with you again in the future! Take care

December 10, 2020

Always a pleasure to get friendly & professional service. I never mind the wait in the nice waiting area. Bought my car here and always return for servicing. Thanks. More

by nd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Sandford
Dec 14, 2020 -

Wolfe Mazda responded

Thank you for taking the time to rate the experience you have had at our dealership. So great to hear that our Wolfe Mazda Team has consistently provided you friendly and professional customer service when you visit us. We are incredibly grateful that you have chosen our dealership for all of your automotive needs and we can’t wait to work with you again soon!

December 10, 2020

Always so pleased when I get my car serviced Allan is the best !! He explains everything to me and so I understand what was done and what to expect next time .I have no experience with cars or maintenance t More

by mrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan
Dec 14, 2020 -

Wolfe Mazda responded

We agree with you, mrid. Our Wolfe Langley Mazda Service Advisor, Alan is the best and he always takes great care of our clients. We are lucky to have him on our team. We truly appreciate the time you took out of your day to share your kind feedback with us. Hearing that you felt safe while visiting us, with all of the Covid-19 precautionary measures we have implement in our dealership is the best thing we could hope for. Our client’s comfort, health and wellness is of utmost importance to us. We look forward to taking care of you again soon and please stay safe.

December 09, 2020

Employees were very friendly and assisted me well. I would’ve liked to have put a used part in my car since the part I had to replace was quite expensive and it’s an older car but unfortunately they did More

by kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 11, 2020 -

Wolfe Mazda responded

Thank you for the review, Kyle! We appreciate the time you took to recognize our team for being so friendly and helpful during your recent visit. Sorry about the part not being in stock. We are grateful for your business and we can’t wait to have you back at Wolfe Langley Mazda.

December 09, 2020

Wolfe Langley Mazda have been servicing my car since it was new. I continue to appreciate the great service I always receive when my car needs maintenance. More

by The brit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 11, 2020 -

Wolfe Mazda responded

Thanks so much for giving us your take on how we are doing, The brit. We're extremely pleased to hear that you are provided with a great customer experience every time you visit our Wolfe Langley Mazda Service Department. We appreciate your business and look forward to delivering you another great experience on your next visit!

December 08, 2020

Great Service Advisor Mike. Well done on time. Explain about the work to be carried out. And explain what was done with friendly ways.Thank you. More

by moes1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 11, 2020 -

Wolfe Mazda responded

Thanks for taking the time to let us know how friendly, efficient and thorough Mike was during your recent vehicle maintenance appointment. We strive for 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing our dealership for all of your automotive needs, moes1946. See you next time.

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