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Wolfe GMC Buick - Service Center

Edmonton, AB

4.6
441 Reviews

441 Reviews of Wolfe GMC Buick - Service Center

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August 13, 2021

Everything went smoothly. Good communication on recommendations, by text. Invoice work descriptions were concise. Only issue was with shuttle service. I texted a request for shuttle service to pick More

by bdick4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terri Ruddell
Aug 13, 2021 -

Wolfe GMC Buick responded

Thank you for taking the time to leave us a review! We are so happy the servicing part of your visit was smooth and efficient. We appreciate your feedback on our shuttle service and will be passing along your experience to the appropriate managers so we can improve our service in the future.

August 11, 2021

Great service. Drop off is very efficient. Pick up is also very efficient. Staff are very friendly. The work is done properly. I will go back More

by barclay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Wolfe GMC Buick responded

Thank you for the wonderful review! We are so happy we could get you back on the road in a timely manner, and look forward to working with you again in the future.

August 11, 2021

Always get excellent service from Renee and staff at Western! She not only gets you booked in as soon as possible but advises you as to any upcoming preventative maintenance that should be done! More

by K and R Kehoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Wolfe GMC Buick responded

Thank you for the wonderful review! We are so happy we could deliver an informative and efficient experience.

August 07, 2021

Good service best in the city. Service advisors top notch as well as inside counter staff. Mechanics are great. Would highly recommend this service center to anyone in Edmonton More

by logkissinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantelle Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheri-Ann Dukart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Nome
Aug 09, 2021 -

Wolfe GMC Buick responded

Thank you for the wonderful review! We are so happy we could provide such an exceptional experience. We appreciate your recommendation and look forward to continuing to work with you in the future.

Aug 09, 2021 -

logkissinc responded

My pleasure

August 05, 2021

Booked appointment after a long weekend and got in the following morning for an oil change and recall on my 2020 1/2 ton! Sat in the service lounge with a coffee and 50 minutes later I was ready to go! More

by fmeloche9092
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Wolfe GMC Buick responded

Thank you for the great review! We are so happy we could provide an efficient experience for both booking and completing your service. Happy driving.

August 01, 2021

Great parts department, the staff are very knowledgeable and professional to deal with. Have been dealing with them for over 19 years. Would recommend their staff. More

by Garner28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Seehagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hogarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Seehagel , Shawn Green
Aug 03, 2021 -

Wolfe GMC Buick responded

Thank you for the incredible review! We are so happy we can continue to deliver a professional and informative experience. We appreciate your recommendation and look forward to continuing to work with you in the future.

July 31, 2021

Vehicle was dirty inside when I picked it up. I dropped it off clean. Should be at least the same when I pick it up. More

by DS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terri Ruddell
Aug 05, 2021 -

Wolfe GMC Buick responded

Thank you for taking the time to leave us a review! We want to look into your experience further so that we can better understand how to improve our process in the future. Could you please give me a call at 780-486-3333 to discuss your experience, and we would appreciate the opportunity to make it right. - Don Fricker, Service Manager

July 20, 2021

Have been bringing my Acadia to the service for a while. I always get looked after in a very good way never have had any problem that's why I keep coming back Thanks Renee More

by clellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Wolfe GMC Buick responded

Thank you for the wonderful review! We are incredibly lucky to have Renee on our team, and we are so happy we can continue to deliver an exceptional experience.

July 14, 2021

Drove a hour for a free oil change and was told they were expired. Was then told I had a recall that includes an oil change, but took three hours. Was then told they didn’t have the parts but were still go More

by Kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed.
Jul 19, 2021 -

Wolfe GMC Buick responded

Dear Kyle, We want to start by saying thank you. We realize you had a less than stellar experience with us this past week, however, we appreciate you making the drive to visit us for your oil change. Unfortunately, the GM provided oil changes come with kilometre and year restrictions for how long they are valid. Additionally, parts for recalls are at a premium right now and without prior notice, we can not guarantee part availability. We did offer you the opportunity to join our Free Oil Change For Life program, which would have made your oil change free, however, you declined the service. If you change your mind, we would like the opportunity to earn your business if you wouldn’t mind giving us a call at 780-486-3333.

Jul 19, 2021 -

Kyle responded

I was unaware of the gm provided oil changes. Instead the Wolf auto group oil change was pushed, with no mention of the 4 oil changes from gm. Western gmc called me the day before my appointment to remind me of the date and time. Again with no mention of a recall or expired oil changes. Also before I agreed to the recall I asked if the replacement parts were available and I was assured they were. Western gmc was going to continue to do they oil change and charge me, and told be the recall and oil change would be done the following week when parts came in.

July 04, 2021

Rene and Steve at Western always do a great job getting our truck in and out in a timely manner. We have never had to wait around. They are always on time and keep us informed. Thanks Rene and Steve! More

by Scotty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Wolfe GMC Buick responded

Thank you for the wonderful review! We are so happy we can provide an efficient and informative experience.

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