Wilson Niblett Motors

Best service ever My son recommended I take my 2004 Cadillac Deville to Wilson Niblett for service because at that time we both drove identical cars and Steve Cunningha My son recommended I take my 2004 Cadillac Deville to Wilson Niblett for service because at that time we both drove identical cars and Steve Cunningham did an emergency repair on my sons car and did a great job. Now since Steve retired we still go there and now our advisor is Shirley Elliott, same great service and unmatched customer service. We both were looking for a reputable service department other than our original dealership that wasn’t as close to our homes as we live on the identical street too! Shirley and the entire service department as well as sales team are always courteous and well knowledgeable about the GM brand. More

I am a long term loyal Wilson- Niblett customer - from 1987. I have been happy with the whole package provided by WN over the years. Key people include Ian Weller on car purchase. Also Steve Cunningham in the pa I have been happy with the whole package provided by WN over the years. Key people include Ian Weller on car purchase. Also Steve Cunningham in the past and now Shirley Elliott in Service. I have been consistently Completely Satisfied with the services provided. The Sales and Service teams are customer friendly and capable. More

Shirley is our go to! Shirley always ensures our company fleet is taken great care of! Quick to respond and always delivers excellent service. She’s our go to always! Shirley always ensures our company fleet is taken great care of! Quick to respond and always delivers excellent service. She’s our go to always! More

The best service I have ever received Shirley service manager is such a pleasure to deal with brought in my brand new grand sport Corvette and she felt like I was the only person that was Shirley service manager is such a pleasure to deal with brought in my brand new grand sport Corvette and she felt like I was the only person that was in the whole dealership the service is impeccable outstanding I wouldn’t trust anybody else with my car The best dealership I have ever dealt with and I have owned 97 cars More

Excellent service. I had an appointment to get my snow tires on but since I was in the area one day earlier then my Scheduled appointment, I thought I would call to see I had an appointment to get my snow tires on but since I was in the area one day earlier then my Scheduled appointment, I thought I would call to see if they could fit me in. I spoke with Shirley Elliott and she told me to come in. A lot of dealerships probably would tell me that they were too busy. Very happy with my service. Shirley was wonderful to deal with, very professional and my car was treated as if it were her own. Thanks so much Shirley. More

Completely satisfied with my Customer Service, Took my car in for service today. Had snow tires put on which were purchased through Shirley Elliott and coolant replacement just in time, since it w Took my car in for service today. Had snow tires put on which were purchased through Shirley Elliott and coolant replacement just in time, since it was snowing today. Shirley was wonderful, as always. She answered all my questions and recommended some other things I should have done in the Spring. She is always so friendly, knowledgeable and professional and provides good advice. It truly is a pleasure dealing with Shirley! I feel my car is well taken care of when it is in Shirley's hands. Thanks so much Shirley. You are the best! More

Awful I visited this dealership last week to do a test drive. When we returned to the office, the sales man, Gary tried to get me to give my cc info even th I visited this dealership last week to do a test drive. When we returned to the office, the sales man, Gary tried to get me to give my cc info even though I was very clear that I was still car shopping and needed time. He said that I could provide the info and if I wanted to back out, I'd be refunded. That didn't sit well with me and should have given me a clear indication not to deal with them, despite how I liked the car (well maintained, came with snow tires, low kms, etc). When I said no he repeated that I had nothing to worry about, it was only to secure the vehicle should anyone else show up wanting to buy it. Well maybe he was under the assumption no one does their research but the car had already been on the lot for over half a year, and I was willing to take that chance, so I did not provide my cc no. Then I asked him for 24 hours till the following evening, to give me a chance to think about it. (I was shopping for other cars) He did not. He started calling me the following morning. I replied the next day telling him what I was willing to offer based on my research. He (the dealership) did not come down 1 dollar, telling me it was already at a good price, came with snow tires, etc. I know dealerships do no make a lot on used vehicles, however, I was also purchasing extended warranty, which they do make a nice profit on. And during our exchanges at no point did they offer anything in lieu of a decrease in price, such as free oil filter changes, etc...When I took a step back and realized how pressured Gary was making me feel, I did not wait to hear what they were (or if they were) willing to come down to at all. I sent an email advising I was no longer interested. They whole experience was not a good feeling. And I felt my intelligence was insulted. More