White Rock Honda

Buyers BEWARE! This dealer uses the “we buy down the financing rate for you” and it’s a scam. Jenni from financing told us the rate would be 9.99% (didn’t show us a This dealer uses the “we buy down the financing rate for you” and it’s a scam. Jenni from financing told us the rate would be 9.99% (didn’t show us any proof) and proceeded to say I can give 6.99 % (which we found out later was the original rate we got approved for!!) if you buy our extended warranty for $4300!!!! We just found all of this out 45 days after buying our vehicle and they are refusing to refund the insurance because it’s past 30 days ( the dealers excuse) Here’s the kicker, they haven’t even paid the warranty company and the warranty company has said it’s not even valid because they haven’t paid for it! Secure drive has said they would give us a full refund, but there’s nothing they can do because they have not even been paid. Several emails and the dealer is not dealing with this situation and their shady financing tactics. I will be reporting this to the VSA and I highly suggest anyone who has financed there to get visual proof of rates as this dealer is known for doing this. More

Worst service staff. When i ask estimate for my car their representative over the phone started yelling on me and misbehave with me When i ask estimate for my car their representative over the phone started yelling on me and misbehave with me More

Enjoyed dealing with the very amicable and knowledgeable sales person, Asif Ali. I’m enjoying my new CRV and feel they were fair enough with my trade in. sales person, Asif Ali. I’m enjoying my new CRV and feel they were fair enough with my trade in. More

Stay away from them!!! I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot I tried to buy a vehicle from these guys - dealt with John the sales advisor and he was very patient. I initially had decided on the 2019 Honda Pilot EX-L Navi but then my wife wanted the Touring as we felt we wanted the RES for the kids. I put a deposit down for $1000 and when I went back today and renegotiated for the Touring ( earlier I was happy they asked me for my registration papers and John had called me and told me that I would get about $3500+tax for my 2006 Honda Odyssey. However, when I went back a few days later to work out a deal for the Touring .... the sales manager wouldn’t accept it saying the doors were not working , too many after market parts etc and that NO Honda dealer would accept my trade. He asked me to sell it privately and I left there disappointed! I left there and went to Jonker Honda and the sales manager there Elia who has been in the business for 35years drove my vehicle pointed out the issues and gave me $4k for my trade and $2k off the MSRP for a 2019 Honda Pilot Touring 7p which was very fair and close to the number I was willing to pay! More

Customer Service Nightmare Worst customer service imaginable. Had service done on new Honda after four months. Although told it would be covered was asked tp pay for an oil chan Worst customer service imaginable. Had service done on new Honda after four months. Although told it would be covered was asked tp pay for an oil change. When I questioned this the Sales Manager spun on his heel and walked away saying "I don't need this". Incredibly rude ! 19 emails and phone calls to the dealership and Honda Canada and I still haven't received an apology, the only thing I am asking for. This has dragged on for 4.5 months. I have been lied to, ignored, had promises of action broken. Totally unacceptable. This takes in the Customer Service and Mediation Departments at Honda Canada as well. I will never deal with Honda again and I urge you to think twice before dealing with Honda. We were warned about White Rock Honda and choose to ignore the warning. Don't make our mistake. More