Whitby Toyota - Service Centre

Service beyond my expectations I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose I've been a customer at Whitby Toyota for almost 25 years, and consider myself a loyal, but not always easy to please supporter of the brands I choose to purchase. ( Toyota is at the top of that brand list.) Recently I had a few issues which were further compounded by some miscommunication regarding some service related issues. After today,I want to extend my true gratitude to the whole Toyota team for not only making things right, but going way beyond what I could/ should have expected to happen in order to resolve these issues. This type of service is rare to find. My loyalty to Whitby Toyota and it's team of professionals remains as true today, as it did the first day I walked into the showroom some 25 years ago. More

Always Amazing Service They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to They service advisors always listen well to identify the issue and then offer great solutions to fix the problem immediately and go the extra mile to ensure transportation logistics are in place during service. More

Toyota Excellence Another positive service experience at Whitby Toyota! Booked an oil change and while there remembered a wiper blade had split. All the work was done i Another positive service experience at Whitby Toyota! Booked an oil change and while there remembered a wiper blade had split. All the work was done in speedy precision including the service technician finding another wiper blade had also split. I love the new Inspection Report especially the tire information. More

Service at Whitby Toyota This was my first service at Whitby Toyota and I was extremely impressed the staff was very pleasant and the receptionist made me a coffee Felicia I t This was my first service at Whitby Toyota and I was extremely impressed the staff was very pleasant and the receptionist made me a coffee Felicia I think was her name , I definitely will telling all my friends to buy thier next car at Whitby Toyota . More

Assistance At the time of oil change the service dept personal used to guide about tire rotation , break issues etc, but for the last year or two no body asks or At the time of oil change the service dept personal used to guide about tire rotation , break issues etc, but for the last year or two no body asks or tells anything like that, why?? More

Great customer service!! Just had my new car serviced at Whitby Toyota and had Tara Parsons as my service advisor and could not have been any happier with the great customer s Just had my new car serviced at Whitby Toyota and had Tara Parsons as my service advisor and could not have been any happier with the great customer service she had to offer. Her knowledge of the brand was very helpful. She was very detailed in explaining all the services that they provide and how they work and she is a pleasure to talk too. I would highly recommend getting your vehicle serviced at Whitby Toyota. More

My first time experience and it amazing! I recently purchased a used 2009 Toyota Highlander from a small car dealership and I wasn't 100% confident in my purchase as the vehicle was showed 2 I recently purchased a used 2009 Toyota Highlander from a small car dealership and I wasn't 100% confident in my purchase as the vehicle was showed 2 accidents on the car report. I wanted to make sure that everything was good ok the vehicle so I took it to Whitby Toyota. I was warmly greeted by a few of the service guys, they were prompt and efficient. I told Ian and Brian my experience with the dealership and how the car was driving ok but I wanted to make sure everything was fine. They both reassured they would check it out thoroughly. They even showed me the car service history and saw that the previous owner took it to Toyota regularly for servicing. They printed off a copy and gave me to review at home. I had told them that I heard some sounds and Ian went with the mechanic to check the sound out. Then we yest drove it together. When Quason (mechanic) placed my car on the hoist, Ian called me so that I could take a look under the car to see if anything stood out. All 3 of us checked under the car. It made a huge difference to me that I was there so see them check the vehicle. It gave me a peice of mind that I didn't have before. Overall everyone was polite, patient and accommodating from the service men to the mechanics to the vice president, Ian. I loved the fact that he was hands on with the services and very attentive! As a female it's challenging going into a automotive shop as it's difficult to trust some mechanics. I trust everyone there and it was my first visit. I will definitely go back! Thank you all for giving me a peace of me. Great team of people at the Whitby Toyota! More

Amazing Service and Very Fair with Costs I had Tara Parsons, Service Consultant, today as she was great. I am a single mom and trying to save costs. My 10 year old Prius would not start in I had Tara Parsons, Service Consultant, today as she was great. I am a single mom and trying to save costs. My 10 year old Prius would not start in the morning and had to miss an appointment. CAA came and gave the car a boost as the battery died. I drive it to Whitby Toyota and they were going to charge me $19.99 to see why the car wouldn't start. Tara was amazing and got two Toyota mechanics involved to see what the problem was. It was the battery and Toyota replaced it without charging me anything. Tara looked up my services and indicated that the battery was still under warranty and drove out without paying anything for the service. The service was just wonderful and Tara went an extra mile. Not only that, but a part of my exhaust system needs replacing and another dealer recommended that when I had the money to replace it for $2000 dollars. Tara gave me a name of another place that would do the same job for $400 to $500 dollars. I really appreciate Whitby Toyota as I feel that they want the best for the costumer and aren't there to gauge you. A heart felt thanks. Shafina More