Whitby Toyota - Service Centre

Exceptional Customer Care I went to the Whitby Toyota dealership as a last resort in helping to solve a service issue. The owner Ian Kingsley and Service manager Tara Parsons w I went to the Whitby Toyota dealership as a last resort in helping to solve a service issue. The owner Ian Kingsley and Service manager Tara Parsons went way over and above what I would have expected to help me out in every way possible. In short, the repair was done quickly, professionally and courteously with approximately 40% less cost than another Toyota dealer in my area. The time they spent with me when they were obviously tremendously busy was a testament to the care with which they treat every customer who walks through the door. I will be a loyal customer of this dealership for life! It was reaffirming to see that this level of service and care still exists. More

Trouble with the website I used the online chat took because the website was not responding properly when I tried to do an online booking. Will assisted me quickly, efficient I used the online chat took because the website was not responding properly when I tried to do an online booking. Will assisted me quickly, efficiently and with a sense of humour which I really appreciate. There is a reason I keep coming back to Whitby Toyota with my 2005 car and its the people. Great service. Thanks More

Rashid made my purchase experience at Whitby Toyota so easy. Reacenty I took my 2012 Rave 4 in for service . While I was there I decided to take a look at the vehicle inventory for a trade up. I was introduced Reacenty I took my 2012 Rave 4 in for service . While I was there I decided to take a look at the vehicle inventory for a trade up. I was introduced to Rashid. Having never purchased a vehicle on my own I was nervous and hesitant. I quickly realized that Rashid was not going to push me into purchasing anything that I was not 100 percent sure of. He diligently answered all of my questions and concerns . Most importantly he didn’t rush me and allowed me to take as much time as needed to make a decision without the pressure associated with most dealerships. In the end I decided to purchase and picked up my new Rave 4 two days later. I was then happy to see Rashid was in contact with me the next day to make sure I was 100 percent happy with my purchase. I would not hesitate to recommend Rashid to all my friends and family when looking for a new vehicle. This is exactly the experience everyone should have when purchasing a vehicle. More

Excellent Service and Parts Departments!! I have been a customer of Whitby Toyota for over 25 years and each and every time I go into the service center the experience has been fantastic. The I have been a customer of Whitby Toyota for over 25 years and each and every time I go into the service center the experience has been fantastic. The prices are fair and the staff are second to none. Actually, the service department at Whitby Toyota is the reason I will always buy a Toyota. Special shout-out to their Parts Department (hi Burt!) as well. Burt is knowledgeable and has helped me by making suggestions regarding parts I am looking to purchase. Thank you Whitby Toyota!! More

Excellent service and fair pricing. I am spending a few weeks in Ajax while on a two month trip from B.C. in our 2013 Tacoma. I had an issue with front brakes and dropped into Whitby Toy I am spending a few weeks in Ajax while on a two month trip from B.C. in our 2013 Tacoma. I had an issue with front brakes and dropped into Whitby Toyota to see about repairs. Service Advisor Tara Parsons provided prompt efficient analysis and pricing info. And important to me, I was not in any way pressured to get additional work or service ...... even though I was getting close to the next regular maintenance servicing. Within 1.5 hours my Tacoma was ready to go. An excellent service experience ...... and deserves to be highly recommended. More