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Whitby Toyota - Service Centre

Whitby, ON

4.7
414 Reviews

414 Reviews of Whitby Toyota - Service Centre

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October 03, 2020

I’ve had a Toyota for many years. My first car was a Toyota. I decided to go brand new these last few years and no regret. Best car company I’ve ever had, with top notch service. More

by S Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Whitby Toyota responded

Hi there! We are so happy to hear of your loyalty with Toyota. We hope to see you in our service department for regular service! Enjoy your new vehicle!!

October 03, 2020

Everyone in the Service Dept are courteous, knowledgeable and professional, including the car jockeys/greeters, advisors and receptionist. The Parts Dept staff are also very helpful and pleasant. More

by Rlee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Slater
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Medeiros
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Burt Agard, Cynthia Kellins
Oct 28, 2020 -

Whitby Toyota responded

Hi there! Thanks so much for the review. We are happy to hear that our staff was very welcoming for you!

October 02, 2020

Very welcoming and attentive staff. I have recommended several clients there, indirectly. They saw my satisfaction and the much reduce car drama; so they knew where I went and got the same great service o More

by angie31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gord Sasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith O'Neil, Burt Agard
Oct 28, 2020 -

Whitby Toyota responded

Hi there! We are so happy to hear that the staff was welcoming and attentive. We hope to see you again soon!!

October 02, 2020

Curtious and efficient service . I was very happy with all the staff and the work was done quickly . I will take my vehicle for future service here. More

by Lauren Sylvestre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gord Sasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Whitby Toyota responded

Hi Lauren! We are happy to hear that you were satisfied with the service provided. We hope to see you again!

October 02, 2020

The service and advisory were very helpful and quick resolve the issue and turnaround time was great. Will continue to visit this location for work. More

by alexsit24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tara
Oct 28, 2020 -

Whitby Toyota responded

Hi there! Thank you for the excellent review. We cannot wait to see you again!

October 02, 2020

I took my new Tundra platnium in for it first service and the service generally good. More attention to detail would be appreciated as I was left with grease on my clean wheels which I had clean off. More

by bradadams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Whitby Toyota responded

Hi Brad! Thanks so much for the review. We will definitely be looking further into this!

September 20, 2020

WHITBY Toyota is the best service centre for all your car needs. Fast and reliable; always dependable. Amazing team especially Brian. Highly recommend! Always a great experience. More

by ymfrye
Recommend Dealer
Yes
Employees Worked With
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Whitby Toyota responded

Hi there! We are happy to hear of you positive experience here at Whitby Toyota and we hope to see you again! :)

September 15, 2020

Great after purchase service from Keith in parts regarding the window visors that we’re not available when we purchased our new Toyota Rav. He was pleasant, helpful and knowledgeable. As our sales More

by charvallee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arda Seyranoglu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Whitby Toyota responded

Hi there! Terribly sorry that your sales person did not follow up with you... However we are happy that this issue was resolved! If there is anything else... Please let us know.

Sep 21, 2020 -

charvallee responded

Our sales person was eager to sell us the new Rav4. We were asked when we wanted to pick our car up we told him whatever was convenient the following week. He said Wednesday after 3:00 which we agreed to. We got there just before 4:00. He was extremely disorganized (because of the disarray on his desk) with the paperwork so we waited and waited. Then we were told he had to change the licence plates and scrambled to look for the right tool to do so. Shouldn’t all of this been done before 3:00.? As we are retirees, we didn’t want to stay indoors any longer because of Covid so we went outside in the very hot sun to wait and wait some more until finally every thing was complete. By now it was close to six o’clock. It was a very disappointing experience because buying a car is not like buying groceries and we knew what good service looked like because we got excellent service at the Ken Shaw dealership when we purchased our first Rav 4. In the future We would be very hesitant to buy from our local dealership.

August 27, 2020

I am so impressed with the service I received at Whitby Toyota on August 26, 2020. The staff were friendly and went that extra mile for you. (Steve Lord was very helpful and knowledgeable). The work wa More

by Christine.j.lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Whitby Toyota responded

Hi Christine! Thanks so much for the great review! We are glad to hear Steve could help you out in a timely manner. We hope to see you again!

August 07, 2020

Very satisfied Service is always efficient and friendly. Recently I had an issue with the dealership concerning tires and they resolved it to my complete satisfactio More

by pritch2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gord Sasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Kingsley
Aug 11, 2020 -

Whitby Toyota responded

Hi there! We are sorry to hear about the issue you had. However, we are happy to hear this issue was resolved! We like to make sure that everyone has an excellent experience here at Whitby Toyota! We hope to see you again soon.

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