Whitby Toyota - Service Centre

Nobody enjoys reading through lengthy paragraphs to get key details so I’ve point formed my timeline below. - RAV4 XSE purchased in May of 2019, told 3 month wait – received it in March 2020; 10 months key details so I’ve point formed my timeline below. - RAV4 XSE purchased in May of 2019, told 3 month wait – received it in March 2020; 10 months later. ZERO updates were provided. - Purchased winter tire package from the dealership when I finally picked up my car - Picked up my RAV on March 9, 2020; Winter tires were in the back - When I got home my Husband loaded wrapped tires into my garage for storage for use in Winter 2020 - Received a call from the service department that they gave me the wrong tires. Service Manager was going to bring the right ones himself and exchange them at my home. - Said Service Manager came to my house to do the exchange after closing in his personal vehicle - I blew a tire at the end of last season. - Husband took tire to tire shop to have it replaced last month. Informed the tire is discontinued and the tires are from 2017. Here’s the thing: - I was sold OLD tires – winter tires have an 8 year life before they start to deteriorate. - Warranty is only 5 years so I've used them one season and have 1 more year - Essentially being called a liar when trying to work with Toyota to rectify the issue - Since the tire is discontinued I need to purchase ALL new tires because I have an all-wheel drive that requires matching tires. They have been used ONE season and I paid over $2,000.00. - Bill of sale reflects completely different tires than what I was given. Says I bought Michelin X-Ice and I have 235 60 17 Michelin Latitude Ice. - We are being told there is nothing that can be done since it was so long ago. Why would we check the date code on brand new tires sold to us by our dealership? I won't trust a dealership ever again. - I am waiting on a call log from March 2020 to prove that this guy called me to exchange my tires. In short the service department completely ripped me off, likely because I'm a woman and we are just told too bad. While reading through other reviews I see they tend to milk customers for anything they can. DO NOT trust this location with your vehicle or money. More

Service at WHITBY Toyota always excellent I do not go anywhere else the service and the staff very good service I would highly recommend them anywhere else the service and the staff very good service I would highly recommend them More

This dealership is efficient and very dedicated to working with its customers to provide a positive experience while they take care of my 🚗 car. Customer service is always friendly and listens t working with its customers to provide a positive experience while they take care of my 🚗 car. Customer service is always friendly and listens to my needs and answers my questions. Thank you Toyota in Whitby for your continued service. More

I have a been a Toyota client for about 20 years now. I always have great service when I visit. always have great service when I visit. More

I took my vehicle in for service and to have my winter tires installed. Quick efficient and friendly service tires installed. Quick efficient and friendly service More

It will soon be 6 years since the start of my dealings with your dealership, Jan 14, 2016, when I took delivery of my new Corolla. I have always been very satisfied with the sales and service staff whom I with your dealership, Jan 14, 2016, when I took delivery of my new Corolla. I have always been very satisfied with the sales and service staff whom I found very friendly, yet professional, as well as knowledgeable and efficient. My sales rep was Gary Brown. I don’t see his name on the list. I suspect he could have retired. I was very pleased with him. My last visit on November 16, 2021 was for the change to snow tires. More

Efficient helpful went the extra mile to repair so I continued my trip thank you continued my trip thank you More

I have used this dealership for 9 years. I have found the staff to be courteous, knowledgeable, and very helpful always. Based on my recommendation ,my husband bought his first Toyota product at this locatio staff to be courteous, knowledgeable, and very helpful always. Based on my recommendation ,my husband bought his first Toyota product at this location. He is just as pleased as I am with their service. More

Total Gong Show !!. Took two and a half hours to have the seasonal tire swap ! Appointment time was a joke. Half hour outside just to check in. Did not tell me about a battery issue for over two hours. Servi seasonal tire swap ! Appointment time was a joke. Half hour outside just to check in. Did not tell me about a battery issue for over two hours. Service promising an expansion for over five years - nothing happens . They simply can not cope. Never again. More

The employees are friendly, give very good service, are efficient and accommodating. I feel confident bringing my Camry in for service efficient and accommodating. I feel confident bringing my Camry in for service More