Whitby Oshawa Honda

The process of purchasing a vehicle was very easy and efficient thanks to John Howes. Very professional, patient, understanding and honestly just the best to deal with. Also very respectful of my time. G efficient thanks to John Howes. Very professional, patient, understanding and honestly just the best to deal with. Also very respectful of my time. Great customer service. I love my 2019 honda civic and i’m happy i got it through him!! More

I am at my wits end with Honda Whitby. They are unprofessional, rude and lack customer skills in so many ways. I am very upset having bought their “owner comfort plan”. I have tried to get They are unprofessional, rude and lack customer skills in so many ways. I am very upset having bought their “owner comfort plan”. I have tried to get 3 dings/dents fixed and they don’t do it. I went in 2 months ago go to get pictures done by a porter. I called in 2 weeks later, having heard nothing and was told they couldn’t locate the pictures. I was told to come in May 18th for more pics to be taken. I got up earlier, showed them the dents/dings and explained the issues of the Bluetooth not always connecting to make calls. Instead of testing it by saying, “call dad”, they paired it with an iPhone (I have an android) and said all was fine and that they couldn’t duplicate the issue. When I say, “call dad” it works 80% of the time. The other 20% is reads off a code something like **2654**90! No one knows how to fix that…. Later that day, when I was in line (to pick up my untouched car), another employee was raising her voice at an older, quiet, polite gentleman. I couldn’t believe it. I almost said something. How rude and embarrassing. Everyone could hear her ask him, “Why did you come here?” He said Honda Canada told me to. She repeated, “Well why are you here? You wasted gas and time”. Are you kidding me? So on top of being ubered to and from work, I had to wait another 15 minutes to pick up my car. I was so upset when saw that NONE of the dents/paint chips were fixed. They didn’t even seem to have looked at them! This isn’t right as they are billing for this and not fixing it. They said repairs were done! Nope! Not 1 of the 3 I showed them. The car was dusty and untouched. They didn’t even have the courtesy to wipe the bird crap off my door. Even the uber driver (who drove me back to the dealership) told me he hates Honda Whitby and that he wants his money back for a protection plan, they don’t honour. I am demanding that as well. It’s a money grab. They gave him a free oil change. He declined ($70 vs $1k!) He was told to take his review off Facebook and they gave him a coupon for a free car wash. He ripped this up and put it on their desk. His comments were shared all over Facebook and he was hounded to take them down. My friends have also had horrible customer service there. One went for a test drive and when she wasn’t interested in purchasing or discussing financing, the salesperson wouldn’t return her insurance back! When I bought my CRV, I was told by Dan that if I didn’t give him all 5s on the survey, it wasn’t worth doing it! My ex-husband will never go there again nor will my friends. I will never ever buy a Honda again. I can’t wait to get rid of this car and company. I have been in contact with Kyle (great customer service). He said he'd pass my concerns to the service manager Tomy. That was May 19th. Tomy has yet to call or email. I even emailed and called Kyle again and he said Tomy would reach out. He hasn’t…… Even Honda head office is incompetent. Their mediation team (who took weeks to get back to me) told me to call the dealer I am complaining about. Wow, thanks for the help! Then I wrote to Diamond Kote who said a cheque of $226 was being sent to Honda Whitby for services rendered. Well, they weren’t so you know what that’s called… More

Very poor customer service. Should listen to customers needs. Would not recommend. Not sure if he was just having a bad day or not but either way no excuse when you are customer Should listen to customers needs. Would not recommend. Not sure if he was just having a bad day or not but either way no excuse when you are customer facing. More

John was personable, friendly, and explained everything in a clear fashion. I'm more than happy with my experience with him and Whitby Oshawa Honda. in a clear fashion. I'm more than happy with my experience with him and Whitby Oshawa Honda. More

Dan was awesome! We showed up and he was running late helping the customer before us. Constantly assuring us he intended to help us. He stayed late assisting my wife We showed up and he was running late helping the customer before us. Constantly assuring us he intended to help us. He stayed late assisting my wife and I. We explained to him why we were looking to get a new car, what we were looking to afford, and he looked for every car that would suit our needs. We showed up with 3 cars in mind and left with a completely different option that was better for our needs and the same price as the most conservative option we were looking at. During the entire interaction my wife and I felt incredibly heard by Dan. More

Worked with Adrian who was fantastic. He took the time to show us a number of vehicles and stayed after hours to ensure everything ran smoothly. Will be recommending Adrian to all of our He took the time to show us a number of vehicles and stayed after hours to ensure everything ran smoothly. Will be recommending Adrian to all of our friends and family. Issues I had were my car wasn’t ready on time, and was notified an hour and half before my pick up time, considering I was coming from an hour away, this was Disappointing. Reason for delay was winter tires no technician to swap them. Lack of communication from finance and service areas. More

Had an amazing experience at the Whitby Oshawa Honda! I was buying my first vehicle and John Baird was extremely helpful throughout the entire process. Very thorough and detail oriented -- as well as fol I was buying my first vehicle and John Baird was extremely helpful throughout the entire process. Very thorough and detail oriented -- as well as following up a week later, which was thoughtful and appreciated. Kyle Thomas made the financial component a breeze and was very informative throughout. I felt very confident purchasing my car here and would highly recommend this dealership. More

Great place to deal with Jason showed me exactly what I was looking for at a great price and I got great value for my trade in Brad showed me my finance options and made sure I was comfortable with the de was looking for at a great price and I got great value for my trade in Brad showed me my finance options and made sure I was comfortable with the deal and extended warranty I chose Fara made sure I knew all the features on my new Ridgeline and had me heading down the road in no time Don’t hesitate to get your next Honda at Whitby Oshawa Honda More

Worst dealership ever! Lied about every process that happened for the lease buyout of my vehicle. Service department tried to claim I authorized work after I was very clear Lied about every process that happened for the lease buyout of my vehicle. Service department tried to claim I authorized work after I was very clear that I would only do work that was absolutely required to pass safety. Not even sure the work they said needed to be done was legitimate. Didn't trust them to begin with and they absolutely lived up to that. They don't deserve the one star required to make a review. Hope I never have to deal with them again! More