Whitby Oshawa Honda

In mid-July 2013, my wife and I were on our way to put an offer on a used SUV at another dealership. We decided to stop at Whitby Oshawa Honda first, to test drive a Hyundai they had for sale. Ashok, our offer on a used SUV at another dealership. We decided to stop at Whitby Oshawa Honda first, to test drive a Hyundai they had for sale. Ashok, our sales consultant, made us feel at ease and non- pressured as we tried to make a decision. He was actually very helpful and understanding with our concerns. He didn’t try those annoying closing lines you hear from other dealerships. We certainly would have been the first to leave at any sign of high pressure sales tactics- but there wasn’t any. We ended up staying there and getting the Hyundai we wanted at the price in our budget. Ashok called me the following day, along with Kyle, the financial manager and suggested if we switched to a CRV they could save us a few thousand dollars in interest charges. We said yes, of course. My wife and I could not believe how much these guys at Whitby Oshawa Honda went out of their way to help us. Wow! We didn’t even ask. I mean, most staff at most businesses now-a-days, do not help their customers above and beyond any more. Thank you Kyle, you’re awesome. I love the CRV. It had a couple things I wanted checked a week later, as to be expected with a used car. Mike, the Parts and Service manager took the time to look it over with me and address any issues I had. I really appreciated his down to earth, helpful and friendly attitude. To sum up our experience buying a car at Whitby Oshawa Honda, it was fantastic. We felt great. All the staff there are friendly and willing to help you. They must really like working there. I don’t believe for one second that if I or anyone else had any issues or concerns with their car purchase that this dealership would not try their hardest to make it right and retain a happy customer - which I am. I would not hesitate to send any friend or family to buy a car at Whitby Oshawa Honda. A & M Pickering More

Do not buy a vehicle from Whitby Oshawa Honda. We purchased a brand new CR-V and upon inspection at delivery, WE found a small dent in the side and a large scratch across the hood (their employees di purchased a brand new CR-V and upon inspection at delivery, WE found a small dent in the side and a large scratch across the hood (their employees did not notice either of these issues). The manager and the owner did not care that we were unhappy, minimized our concerns and were condescending. We thought we were getting a new vehicle, but it was already damaged. They offered to fix the damage for free, but it was NEW, it should not have needed to be fixed. They don't care about their customers and were not at all concerned that we were unhappy with their product and the way we were treated. This was a $35,000 vehicle... I get better customer service and satisfaction guarantees from a retail store with a $10.00 purchase. This issue was brought to Honda Canada and we received the same treatment - they don't care about their customers. This experience was extremely difficult - we felt used and taken advantage of. We will never purchase a Honda again. More