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Whitby Oshawa Honda

Whitby, ON

4.4
2,628 Reviews

300 Thickson Rd S

Whitby, ON

L1N 9Z1

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2,628 Reviews of Whitby Oshawa Honda

August 29, 2017

purchase a new car It is a wonderful experience to have our car purchase with John's patiently explanation and great help. We are expecting to have a good service for More

by fanny7550
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Baird
August 28, 2017

Don't waste your time or money - Terrible Sales Management!! I called and made an appointment to view/purchase a specific used vehicle. I was coming from a significant distance so I booked an appointment with a More

by Very Disappointed!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Iftikhar Khaliq, John Biglow
Sep 05, 2017 -

Whitby Oshawa Honda responded

Hello, we're very sorry that you drove such a distance only to be disappointed that the vehicle you had come to see had sold. We have always felt that first-come, first served to the store was the fairest way to deal with our customers - unless they decided to put a deposit against a particular car and hold it, which we offer to all of our customers. In your particular case, there was no deposit involved, and Iffy was very concerned that the car you had called on had sold 20 minutes after you called, and actually sent an e-mail to all the Sales Managers asking if anyone had your number to call you back to inform you, but we did not have a contact number for you. We certainly should have asked for your number the first time just in case, and for this we must truly apologize. Our Sales Manager Chris asked if you were interested in other Odysseys we might have on the lot, but you were very understandably upset and declined. Perhaps the situation cannot be mended at this point, but we would still like to offer you the opportunity to have us drive any vehicle you are interested in out to your location so that we hopefully make up the lost time - we truly owe you that. No obligations on your part, but we really do value people's time, and yours was unintentionally wasted, so we would like to make it up to you by driving any vehicle which may hold some interest for you out to you to test drive. Sincere apologies again.

Sep 06, 2017 -

Very Disappointed!!! responded

What makes this all the more ridiculous is the half-winded apology you have managed to have someone write for you. You have missed all of the key points in my original post, the most important being that I ASKED if I could give a credit card for a deposit on the phone with the sales manager Iftikhar, before I drove out to see the vehicle and he told me that that wouldn't be needed. As for the line about the vehicle selling 20 minutes after I called - I was told that it was sold 20 minutes before I arrived at the dealership (a difference of about 3 hours - trivial detail). And as for the phone number - I saw the phone system at the dealership - this type of system shows and records the last 100 phone numbers called in, so if it was really important, I'm sure there would have been a way to find out - besides a proper appointment should have a full name and contact information written down at the time of the call. Chris did not offer any kind of an apology whatsoever or to view any of the other Odysseys in stock, just a meek shrug of his shoulders. John Biglow (General Manager) watched this whole event transpire and fall apart from behind the window of an office, instead of coming out to face the issue and customer, to see if an alternative could be found. I was visibly upset and really shocked that a General Manager and Sales Manager would let a customer storm off like that. I have worked in the Automotive dealership world for over 25 years, so I know the ins and outs of dealerships, never in that time would I have expected to be treated this poorly. There really is no need to drive a vehicle out to me to test drive ect. I purchased a beautiful Odyssey from another dealer 2 days later and am very happy with it. Oh yeah and by the way - the Van I tried to purchase from your dealer is still listed for sale on your website (9 days later) - you've done your due diligence by removing the pictures and taking it off Autotrader, however, you should have changed the stock number, colour and kilometers also. Come to think of it now, I don't understand why this whole process even happened if you didn't even end up selling the vehicle as you said you did. Feels like some kind of discrimination if you ask me. Still Very Disappointed!!!

August 28, 2017

Great buying experience Our experience buying was fantastic. Peter was an excellent person to deal with. We came from Waterloo and arrived early, yet Peter was still able to More

by aminahandnaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter van Dorsser, Calvin Alon
August 28, 2017

Quick and Easy Great experience getting this new vehicle. I had never purchased a vehicle from dealership until now. The staff were, friendly, knowledgeable and More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Thomas, Peter van Dorsser
August 26, 2017

Amazing dealer and salesmen Purchased my dream car with the help from Dave, Brad and Jason. Jason did what he could to help me with all my concerns and made sure I walked away wi More

by kebyoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Escolano, Jason Nghiem, Brad Onifrichuk
August 25, 2017

Great experience Purchased a vehicle in June and Adam was a great help. He was honest and thorough. He always checked on us to make sure we were ok while we waited thr More

by CLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Rumball
August 23, 2017

Smooth The Honda team from the start was friendly, cheerful and polite. I was greeted and talked to almost instantly and Peter took over the show and was gre More

by Farndon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iftikhar Khaliq, Peter van Dorsser, Richard Alam
August 23, 2017

10/10 Dan is friendly and knowledgable about Honda's products. He was really easy to speak with and worked hard to get us a good deal. More

by D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Olszewski
August 23, 2017

Great experience! Peter was highly recommended to me. He is very knowledgeable and extremely helpful and always looking out for his customers from the beginning until l More

by Nida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter van Dorsser
August 22, 2017

Dream Car Daniel Olszewski was the salesman I was lucky enough to talk to when I went to look at cars. Daniel talked about all the options the value and safety More

by P Begbie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Olszewski
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