Whitby Oshawa Honda

REALLY Needed a screw for my honda pilot key holder /fob.Stopped by the dealership only to be told it would be 5.00 + tax. The screw is the size of this " t Needed a screw for my honda pilot key holder /fob.Stopped by the dealership only to be told it would be 5.00 + tax. The screw is the size of this " t " ,I felt sorry for person tell me that ! I believe most places would just put in and say , there you go . If you think you might be paying through the nose for a Honda and parts you might be right ! More

A Great Experience We recently purchased a used Honda CRV and have nothing but good things to say about the experience! The patience of Megan and Tyler dealing with our We recently purchased a used Honda CRV and have nothing but good things to say about the experience! The patience of Megan and Tyler dealing with our last minute switch of vehicles was much appreciated. Megan was wonderful with our active toddler who took to her immediately! Sammie handled the hand over of the vehicle and explained some of the key features of the CRV that we were not aware of. We highly recommend this dealership to anyone! More

Super helpful young man I was looking to lease a Honda Civic and Johnathan was a very helpful sales rep. He really helped my experience during the process. Getting a new car I was looking to lease a Honda Civic and Johnathan was a very helpful sales rep. He really helped my experience during the process. Getting a new car can be stressful but he was very helpful and had all the answers to my questions. Thanks Jonathan! More

A great Deal while being treated respectfully My wife and I treated with respect & professionalism. Anna & Trevor actually exceeded APA's price for new cars. we are extremely pleased with the he My wife and I treated with respect & professionalism. Anna & Trevor actually exceeded APA's price for new cars. we are extremely pleased with the helpful negotiations & information on the car. We compared extensively with Toyota and Subaru before purchasing the CR-V More

Poor Customer Service My partner and I had been shopping for a new car for for few weeks. The dealership had lots of used Acura ILX's & TL's online which were priced the be My partner and I had been shopping for a new car for for few weeks. The dealership had lots of used Acura ILX's & TL's online which were priced the best in Ontario, We spoke to a salesmen named George. We set an appointment to view the car we were interested in for January 26th. We live in Northern Ontario, so we booked a one way flight with the intention of buying the car and driving it back. I had spoke with George several times before the visit letting him know of this. We arrived at the dealer in our rental car the morning of the 26th and our salesmen (George) was off for the day, which was a little frustrating considering we traveled 800KM to be there and had an appointment set with him a week earlier. We waited approximately 20 minutes to see a different salesperson. We were introduced to a salesperson named Anita. We test drove three different vehicles. The car we were originally interested in did not have pictures online, The front bumper was damaged badly and would not be ready in time to drive home that weekend. We then went to take a different vehicle for a test drive and it had a flat tire and a dead battery. After test driving a few other vehicles we came to.a decision on a 2014 Acura ILX. I noticed the bumper looked as if it was painted and the hood look out of line with the fender. A manager came out and assured me the vehicle had a clean carproof and it had not been in any accidents. We decided on purchasing the car, which I now see as a terrible decision. The manager tried to add several charges to our bill of sale which were not advertised. One was a Security package (499.99) that he claimed was for the wheel locks and an alarm, which both come factory equipped on the car. I cannot recall what the other was but it also was for the amount of 499.99. I made it clear I would not be paying those and to remove them We were then in the finance office. Everything went perfectly in there. I cannot remember the gentleman's name who helped us but he was awesome. He was able to lower our intetest rate and get us a great warranty at a great price. This was the only part of the sales experience that I was satisfied with. Our salesperson Anita told us to come back the next afternoon and the car would be ready to go. I called the dealership at 2 and was told the car was ready to be picked up. We drove out to the dealership and the car was not ready. We waited over an hour and were soon in our new car and we were quite happy. On our trip home the engine light came on for an emission issue approximately 100KM outside of Oshawa. Approximately 300KM outside of Oshawa our rear license plate fell off. The plate was not screwed on properly, I really did not think much of it. Once we arrived home we brought the car to our local dealership to find out the engine light and emission issue was not covered under warranty. I paid out of pocket for this and did not make a big deal about it, after all we did purchase a used car and understand that things happen. Four weeks into owning the car the trunk would not close properly, the latch was not bolted in properly and I also brought that in to be repaired. 10 weeks into owning the car I heard a terrible noise coming from the rear end of the car and brought it in to be inspected. One rear shock was leaking badly and the other also needed to be changed. This was also not covered under the warranty we purchased. I called the dealership at this point and left a voice mail for Anita and her manager. Both of my calls were ignored. I brought the car in to be repaired locally as it is my partners daily driver and we really did need it to be repaired ASAP. I have now called the dealership 3 separate times and left voicemails for managers each time. All my calls have been ignored. I really feel like customers should be warned about purchasing cars here. This service here has been terrible in every aspect. I have now spent close to a thousand dollars on a car that is a little over two months old. I would not recommend anyone buy a car here ever. More

Amazing! Dave was an excellent help when to comes to helping me get my perfect car. He provided me a lot of information to help me decide on which deal I wante Dave was an excellent help when to comes to helping me get my perfect car. He provided me a lot of information to help me decide on which deal I wanted. I was very pleased on how fast it took for them to process everything for me. This dealership provided me the best service with a little bit extra. I would definitely recommend them to everyone I know. More

Great Experience!!! This was our fist time dealing with Whitby Oshawa Honda. We were looking for a reliable little commuter car when we found it on the dealers website. A This was our fist time dealing with Whitby Oshawa Honda. We were looking for a reliable little commuter car when we found it on the dealers website. Anna was very quick to respond to our Questions. She was an absolute pleasure the deal with. Would recommend this dealership and Anna to anybody and everybody. Looking forward to doing business with them again in the future. More

Bad service Made me wait for about 5 hours after i already had a appointment booked Extremely rude and not helpfully would not recommend this location to anyone Made me wait for about 5 hours after i already had a appointment booked Extremely rude and not helpfully would not recommend this location to anyone More

Amazing Experience!!! I was looking for a new car for my 78 year old mother with safety being the most important. We narrowed down the search to 3 different cars and brands I was looking for a new car for my 78 year old mother with safety being the most important. We narrowed down the search to 3 different cars and brands. Our first dealership was the Whitby Oshawa Honda to look at the 2018 Civic. We were introduced to Jason. He listened to her needs, asked questions to get to know her and finally took her for a test drive. He was extremely patient and understanding. Our intention was to get all the information needed and then go shop the other cars that she was interested in. She was so happy with the car and the service she ended up purchasing right then and there. Once everything was confirmed Jason passed us along to Brad to complete the sale. He was just as pleasant, patient and knowledgeable. We were both impressed at how easy and smoothly everything went. Jason was in touch during the week to ensure everything would be ready for us to pick up. He arranged for Sammie to be available to complete the final paperwork and any final explanations on the day of pick up. She was just as fantastic and friendly as both Jason and Brad were. More

Worst dealership experience Richard Alam is extremely rude and uncaring to customers. Bought a new vehicle with Whitby Oshawa Honda inspection checklist stating that everything Richard Alam is extremely rude and uncaring to customers. Bought a new vehicle with Whitby Oshawa Honda inspection checklist stating that everything is good and noticed numerous scratches on window molding and paint scratches on the door. When I requested how the dealership can miss these scratches at eye level on inspection, he responded back that I am giving him "xxxx". Requested dealer owner contact to review issue as Richard, General Sales Manager of the dealership is not taking customer concerns seriously. He told me to find the information from dealer website. Customers beware of this dealership. More