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Whitby Oshawa Honda

Whitby, ON

4.4
2,617 Reviews

300 Thickson Rd S

Whitby, ON

L1N 9Z1

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2,617 Reviews of Whitby Oshawa Honda

June 06, 2018

Great custome service My experience with Whitby Oshawa Honda was very positive! Adam Rumball was very friendly and helpful answering all of my questions regarding my new ca More

by Jen78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Takla, Adam Rumball
June 06, 2018

Superior Customer Service Nick Mohr is a pleasure to deal with, and made our purchases simple, fun and painless. I've been dealing with Nick for more than 5 years and a few di More

by AlanT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Thomas, Nick Mohr
June 05, 2018

Excellent service Bringing your car in for service can be a real pain in the butt. Mathew not only made the whole process easy he went above and beyond helping me with More

by Jonathan1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Gauss
June 05, 2018

Fantastic customer servic Nick Mohr was fantastic. Super helpful and explained all the features of the car on our test drive he even had me Take a tougher route back to show m More

by DavraY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Mohr
June 03, 2018

Fantastic Customer Service From my first phone call to the friendly voice of Sophia Salam at Whitby Honda I felt welcome & I knew I was in good hands ( from past bad experienc More

by ToMvAiR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Takla, Sophia Salam, Richie Amare
June 02, 2018

Wonderful experience :) We had a wonderful experience. John and Ashley were very helpful throughout the process. John was very friendly and Ashley was very patience. They rea More

by loredm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Longauer, John Baird
June 01, 2018

Awesome buying experience Great experience, thanks John!! Definitely recommended. Excellent test drive, explanations and enjoyable process. Everything was so smooth and nice th More

by Ajuq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Longauer, John Baird
June 01, 2018

Great experience Dan was recommended by my friend and for sure for a good reason. He was very helpful to me, drive test was informative and his friendly no pressure at More

by Jelena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Olszewski
May 31, 2018

Wonderful experience purchasing our 2nd car from John! Wonderful experience purchasing our 2nd car from John and our 6th car from Frank. Highly recommend Whitby Oshawa Honda! Will be back again in a few mo More

by Fil T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Salomone, John Baird, David Takla
May 30, 2018

Terrible serive When in for a routine oil change only to be told my car with only 28,000 km needed a break inspection suspension inspection and a bunch of other insp More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Cunningham
Jun 15, 2018 -

Whitby Oshawa Honda responded

Hi Joe, I'm very sorry you had a negative experience here and I would like to look into this more for you. Costs are always shown on work/repair orders although it can get lost in the technical terms for the work requested. To help make it more obvious, our service advisors typically write the total price onto the work orders in addition to the number already printed to make it a little clearer. As well, we require permission before going ahead with work. We do take our surveys very seriously and ask that our customers take the time to fill them out but the last thing we want to do is harass our customers. Honda vehicles have an on board maintenance minder system to make it easy to tell what work is needed. There can be some additional preventative maintenance required at approximately 24-32 000 km in addition to the oil change but we strive to make this clear to our customers. I understand your displeasure with this experience, but this one instance is very at odds with Kyle Cunningham's performance and while we will be reviewing the situation with him, we work towards win-win resolutions so that we can provide better service in the future.

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