Whitby Oshawa Honda

First ever Car purchase ! Just wanted ti leave an outstanding review for the team down at Honda, this being my first ever major purchase it was very nerve racking but Dan, Pete Just wanted ti leave an outstanding review for the team down at Honda, this being my first ever major purchase it was very nerve racking but Dan, Peter as well as Keishauna made the whole thing smooth as can be ! I will definitely be back to Whitby Oshawa honda for future purchases ! More

Great experience Great service and the continued care for there customers even after the sale . Even tho the place was full the service was quick and had great help a Great service and the continued care for there customers even after the sale . Even tho the place was full the service was quick and had great help all around More

Worst Customer Service I booked an appointment 1 week in advance to ensure they had enough time to do it in 1 day by dropping my car off at 7 am and picking up after work ar I booked an appointment 1 week in advance to ensure they had enough time to do it in 1 day by dropping my car off at 7 am and picking up after work around 5 pm. The service needed was an A1, install winter tires (already on rims), check the Auto high-beam feature that stopped working, and a recalled computer update. I showed up at 7 am. Waited by the garage door of the service bay for over 20 min. Finally went inside to see if someone would open the door. All the stuff was standing around talking and not doing anything! I received a text message within an hour giving me instructions to follow up on the status of the car. I called numerous times and left voicemails. It is impossible to get someone to actually answer the phone or to return voicemails!. Finally around 4 pm i got hold of an actual person. She said they had about 1 to 1.5 hours left to finish (the car had already been there for 9 hours! What did they do all day??!!). I asked to please call me as soon as it was done as I needed to get home. She said she would call right away. Finally at 7:30 pm (after 12.5 hours of them having my car) I got hold of the Service Appointment Coordinator. First she told me the car had never even gone in for service. When i told her this was unacceptable, she said she would double check. Then said the car was ready for pick up! They finally got a shuttle driver to pick me up from work around 8:15 pm. At the dealership I got told that they would waive the fees for the inconvenience... the bill was $45.06... I guess that’s all my inconvenience was worth to them! I was also told that the Auto high-beam feature is not an option in my model... still that feature worked for over 4 months and suddenly stopped working... I asked for the Service Manager to get in touch with me the next day. I was promised by the Service Appointment Coordinator that he would follow up with me. Now, almost 3 weeks later, I still have not received a call from him! I’ve tried every day to call the service department and nobody answers the phone. Ever! This was the absolute service and customer service experience i have ever received. I’m still waiting for the Service Manager to contact me. I’ve already put a complaint with Honda Canada as it seems that the dealership itself does not care at all about their customers. More

Friendly and helpful I recently purchased a 2004 bmw 330ci through honda with Anna for my first car and she helped make the experience quick and stress free. Would highly I recently purchased a 2004 bmw 330ci through honda with Anna for my first car and she helped make the experience quick and stress free. Would highly recommed her to anyone planning on buying from honda. -Andrew Harvey More

Classy I bought a new car here after visiting other closer dealerships because this was the best one and treated me professionally! I was appalled by how him I bought a new car here after visiting other closer dealerships because this was the best one and treated me professionally! I was appalled by how him one other dealer treating me but am glad I chose this one! I’ve since purchased another car from this dealer with Ashok and have been happy each time! Cheers to both Laura and Ashok! More

Honda Civic used Adam was professional, helpful and detailed. He kept his commitment. His support from the detailing department was just ok. They could have been excel Adam was professional, helpful and detailed. He kept his commitment. His support from the detailing department was just ok. They could have been excellent if they were a bit more “detailed”. More

Great Buying Experience I purchased a used car from Whitby Oshawa Honda and it was an excellent experience. My sales rep Jason Nghiem was fantastic. Showed me lots of options I purchased a used car from Whitby Oshawa Honda and it was an excellent experience. My sales rep Jason Nghiem was fantastic. Showed me lots of options and told me everything about the car I ended up buying. Ashley Longauer was great to deal with as well. Explained all my financing options clearly. and was a pleasure to talk to. When I picked up the car, it looked fantastic. Great experience overall. More

cancelled appointments I booked two appointments online - one for each of our vehicles. Kyle cancelled both and told us that we had to come to the express lane instead. He w I booked two appointments online - one for each of our vehicles. Kyle cancelled both and told us that we had to come to the express lane instead. He was unapologetic as to why the dealer couldn't maintain the appointments that we booked online, other than that we this type of service was better served driving to the express lane. I asked if they could also do the annual rust check at the express service lane, and he said no - I had to make an appointment. When I asked why he cancelled, he said they were fully booked despite the online booking tool saying that they had availability. General service manager Tony did not return my call either. More

Professional to the Max I had the best sales experience ever. Meaghan Steele was amazing to deal with. I will be coming back because of her. thank you so much Meaghan. Jack I had the best sales experience ever. Meaghan Steele was amazing to deal with. I will be coming back because of her. thank you so much Meaghan. Jack Napolitano More

Painless Purchase! Very happy with the experience at Whitby Oshawa Honda. The team is well organized and professional. Our salesperson Adam was friendly, knowledgeable Very happy with the experience at Whitby Oshawa Honda. The team is well organized and professional. Our salesperson Adam was friendly, knowledgeable and helpful throughout our interactions, and he genuinely wanted us to find the best car for our needs, and thus he provided us with various possibilities and answered many of our questions. At the end of the day, we walked out with a new HRV and a sense of accomplishment ! More