Whitby Oshawa Honda

Be careful when you sign your contracts with Paul Machess he will scam you read them really carefull he scam us out of 699.00 with hidden contracts he will scam you read them really carefull he scam us out of 699.00 with hidden contracts More

I wish I had not gone to this Honda outlet as my ordeal started the moment I entered their premises. They are totally unprofessional and didn’t walk the talk. They committed to put on hold a Honda CRV for started the moment I entered their premises. They are totally unprofessional and didn’t walk the talk. They committed to put on hold a Honda CRV for me and gave me the date and time for my visit. On 7th Feb 2025, I after taking day off from my office, reached there to realise that particular vehicle was sold off already. Finally they enticed me to show some other vehicles in their inventory but all with higher prices than the one which I came to see. Eventually after hours of sifting through their database we zeroed in on the one model which again was higher than my budget and also it required some work done to be on the exteriors. So obviously I asked for some discount on that. I finalized the Honda CRV through one of their sales representatives Mr. Veneth Vijithkumar. During the discussions leading up to the signing of the agreement, I was explicitly assured by the salesperson that certain cosmetic work on the vehicle would be completed prior to delivery. Veneth after going to and fro to consult with his manager Mr. Trevor Carew, finalised the price and Mr. Carew brought the papers to sign. Based on the assurance given by salesman to take care of exteriors work and in good faith, I proceeded to pay the signing amount of $ 1000, with the understanding that the vehicle would be delivered in its promised condition after a week. However, I was later on contacted by Veneth’s manager Mr. Trevor Carew handling the delivery, to inform me that the dealership will not be carrying out any of the verbal agreed-upon cosmetic work. I was told that because a discount was applied and I have signed the purchase documents, I must now accept the vehicle "as is," or forfeit my signing amount entirely which I felt was both unprofessional and coercive. I requested Veneth to refund my money as the deal is not conducive for me in its current state and he assured that he will take up the issue with his management. And finally after waiting for weeks together, I got the call from Veneth mentioning that nothing can be done on my refund issue as management including Mr. Trevor is in no mood for the refund. So I should forget about it. This entire episode has not only left me feeling misled but has also raised serious concerns about the ethical standards and customer service practices at this dealership. I entered this agreement in good faith, trusting the commitments made by their team, which have now been disregarded. This is the worst customer care I have seen in my life. These guys do not know anything about nurturing of customers. On the contrary what I felt was like sheer poaching for monetary gains. More

Very happy with my 2019 Civic. Kumar was knowledgeable and friendly and made sure my requests were address on my Civic. Thank you Kumar!. Excellent service! Kumar was knowledgeable and friendly and made sure my requests were address on my Civic. Thank you Kumar!. Excellent service! More

I had a disappointing experience at Whitby Honda. We were informed that Tony, the sales manager, would be assisting us, and were asked to wait. After 30 minutes with no follow-up or communication, we We were informed that Tony, the sales manager, would be assisting us, and were asked to wait. After 30 minutes with no follow-up or communication, we returned to the reception desk, where Tony assured us he would be get a sales rep. Despite this, we waited an additional 15 minutes with no response. During this time, we observed several other individuals — also without appointments — who arrived after us and were promptly assisted. We completely understand that the dealership may have been busy; however, we should have been advised if walk-ins were not being accommodated at the time or if the expected wait would be upwards of an hour. That information would have allowed us to make better use of our time or return at a more suitable moment. This lack of transparency and communication was frustrating and unprofessional. Based on this experience, I would hesitate to recommend Whitby Honda. More

My first Honda CRV 2025, very happy with my decision. I wanted to thank Kumar for excellent service and help me to make the right choice, very knowledgeable person. Thank you once again. I wanted to thank Kumar for excellent service and help me to make the right choice, very knowledgeable person. Thank you once again. More

Excellent Service; I received sincere and humble service from Wistby Oshawa Honada, and I especially appreciate the support I received from Mr. Dinuka and Mr. Peter (Finance Manager). When I take service from Wistby Oshawa Honada, and I especially appreciate the support I received from Mr. Dinuka and Mr. Peter (Finance Manager). When I take over the car, they completed all the work and handed it over to me as promised. As a newcomer to Canada, I can trust them 100%. Furthermore, I used the 2008 car that I bought the 1st time after I came to Canada without any problems, and that is why I decided to go for a new vehicle of the same brand, Honda. I am highly appreciate for Mr. Dinuka and Mr. Peter I wish all the best Thilakasiri More

Purchased a used 2024 Accord 2 weeks ago and learned that the rear windshield defroster didn't work and the vent system makes a loud noise when running hot or cold air. When I asked about it they simply said the rear windshield defroster didn't work and the vent system makes a loud noise when running hot or cold air. When I asked about it they simply said 2 bad and deal with in on your own. Horrible sales managers in place dealing with customer service. More

Took delivery of new Civic in Oct 2024 and the vehicle had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. Pretty sure the PDI is supposed to catch these issues and they should be addressed before the customer picks up the vehicle. The dealership agreed to replace the panels as well as replace the mirror assembly. Panel replacement required that the trim on all the doors also be replaced. The dealership had the vehicle for about three days and when I picked up the vehicle I discovered fresh scratches in the paint on the PS windshield pillar, DS window pillar, both mirrors as well as on the window seals along the door. There was a dirty fingerprint on the cloth door panel as well as dirty dust fingerprints on the PS door panel. The same dust/dirt marks were also on the edge of all seats closest to each door. I also discovered that they did not replace the mirror assembly as was promised and written on the work order. I sent numerous emails to the assistant service manager Sarah Evans as well as the sales manager Trevor Carew as well as the general manager. This was in November, and at no time has anyone from the dealership attempted to contact me to address my concerns. I realize problems can arise when servicing a vehicle, but professionalism would dictate doing the right thing and addressing the issue rather than ignoring the customer and hoping they will loose interest. Taken from the Whitby Honda website: If you're part of our "family", you already know about our commitment to outstanding customer service and satisfaction and to being your dealership of choice in the region. Sounds like a great commitment, unfortunately, I found that this is not always the case! More

Great experience all around. Joshua is knowledgeable and friendly! He was able to suggest various options and he ultimately helped us find the perfect car. Thank you! We are very Joshua is knowledgeable and friendly! He was able to suggest various options and he ultimately helped us find the perfect car. Thank you! We are very happy with our new CRV! More

5/5 Customer Service, helpful staff. Knowledgeable and had answers to all my questions about the cars I was interested in. Knowledgeable and had answers to all my questions about the cars I was interested in. More