Wheaton Honda

There is no point in booking an appointment in the morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day a morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day at the service centre to get my vehicle serviced and inspected. I wish they were more upfront about it. Fortunately, I brought my laptop and got some work done, but I didn't eat for the whole day. Overall, communication was fine in terms of what needed to be done at what cost. I wasn't happy about a few things: 1. He didn't tell me that someone would work on my car when I handed him the key. At least common sense dictates that this is what an appointment is about, right? 2. He didn't honour the coupon that I presented him before I handed him the key. It was the "welcome back special" 179.99 for oil change, multipoint inspection and additional 15% off for additional services and repairs. He said that he would look into the price differences and let me know. I must have overpaid a few hundred dollars because of that (I was billed $977.63). 3. I asked him to give me my past service records as I lost them. He said that he would give them to me later, but he didn't. 4. In the end, I was greeted by Roy (surprised it wasn't Gary) at around 5:30 pm, and he let me know that my car was ready. Roy also promised that he would get someone to email me my service records, but I don't think this will happen. Hey Gary, if you read this, you should know who I am. I know you are a good person. You just have to keep your promise and be transparent. A service advisor should work in the best interest of customers, right? I will consider a different Honda service department for my next service. Edit: (December 1) I just received a call from Wheaton Honda. They say that they have given me a $100 credit. I would rather they re-calculate the bill and compensate the difference, as the service advisor initially promised. A promise is a promise. I am not convinced that they are trying to do the right thing. I told them that I wasn't sure whether I would re-visit the dealer again. More

Dropped my vehicle off for a scheduled service yesterday morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of stuff to do from the day before, and wanted to keep it another day. I need my vehicle for work and can't afford to leave it for two days for a scheduled routine service visit. Very disappointed in the poor time management and communication. If they had been up front about the fact they wouldn't be able to get to my car that day I could have brought it back later or rescheduled. I would have been upset but wouldn't have lost 2 days. It seemed a bit of a red flag that when I was asked if I'd be waiting at the dealership and said "no," the service advisor (jokingly, I thought) said, "Oh good, no pressure." Did I go to the bottom of the priority pile? I don't know where the problem lies here, whether they're booking too many vehicles in, the technicians can't predict how long things will take or what, but I have to believe it can be done better than this. I'll just get the service done at OK Tire next time. Honda's 'free' oil changes are far too costly. More

Terrible customer service, would give a zero if possible. Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they continue to disappoint. I would NOT recommend this dealership for any reason. More

I WAS TOLD MY OIL CHANGE WOULD TAKE 1 1/2 HOURS.IT TOOK 2 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEA 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEAR $ 130 I WILL NOT GO BACK TO THIS PLACE. More

Had a disappointing experience attempting to buy a used car today. After finding a vehicle that I really liked and sitting down with the salesman, I was told it is now policy at this dealership not to acce car today. After finding a vehicle that I really liked and sitting down with the salesman, I was told it is now policy at this dealership not to accept cash payments, financing is the only option. After being absolutely floored by this and attempting to leave, the salesman did the typical, "well let me go talk to my manager and see what I can do for you" stuff. After about 5 minutes he comes back and says, "my manager is with another customer but he's willing to accept cash on this vehicle, but for today only if you agree to pay the full sticker price". After confirming that they are not willing to negotiate on price what-so-ever if I wish to pay cash today, he said, "yes". Stay away from Wheaton Honda. Payment isn't good enough for them. Apparently the only way they wish to sell you a vehicle is if you're willing to pay years of interest. More