Wheaton Honda

I have a Honda Ridgeline. The radio stopped working so I took it to the Wheaton Honda dealership to get it fixed. Half an hour after I gave them the truck, the advisor came ou The radio stopped working so I took it to the Wheaton Honda dealership to get it fixed. Half an hour after I gave them the truck, the advisor came out and told me that they found the problem: it was a loose in the ignition and screw is missing. I thought they would take another half an hour to put the screw and give me my truck back, instead I waited another hour and half. They charged me for two hours! When I got my car back, the remote starter wouldn’t work. I talked to them right away and they said we don’t touch remote starters... I was shocked and told them the remote was working fine when I brought the car in. They said they don’t deal with remote starters and referred me to Ultimate Connection saying they usually deal with them. I went home and tried to reset the remote key, but the Honda security alarm starts. I couldn’t stop the alarm. I called Honda asking them how to stop the alarm and they said they didn’t know how. I called Ultimate Connection and the guy told me I needed to bring the car in. I had to tow the car since I couldn’t drive it with the alarm going on. Next day, the Ultimate Connection guy said that the valet mode was turned on (this is the mode for carrying out maintenance) and someone has physically turned the safety switch off. He gave me a report with his findings. He fixed the issue and charged me $175 for his time to diagnose the problem and fix it. It turned out that I had to unlock the door using my key to stop the alarm. I was really upset because just the day before I called about this issue and was told they don’t know how to stop the alarm! I could have avoided towing the truck. I went back to Honda to take it up with them. This mess was their fault. Someone put the remote starter in valet mode and switched the safety off. The person working at Honda was unprofessional and spoke inappropriately to me. He said that may be the remote starter wasn’t working when I brought the car in. I insisted that they pay for the problem they caused me. After a lot of back-and-forth, he offered me $100 to make me go away. I refused it since it costed me more than $260 for towing the truck and fixing the remote starter. I just went in to fix my radio and ended up with more problems because of this dealership. I was without access to my car for three days. I made attempts to fix the issue in the freezing cold, and that was very difficult at my senior age. I didn’t know how to stop the alarm and they didn’t offer any help over the phone. The response of Wheaton Honda to this situation was inappropriate and accusatory, saying that I might have brought the car in valet mode and saying that I turned the switch off myself! Even after all this, I still don’t know where the switch is. All they cared about is making money and not being accountable for their mistakes. More

There is no point in booking an appointment in the morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day a morning (I booked 9:45 am). They are just going to prioritize the walk-ins and put you at the end of the list. I had been waiting for the whole day at the service centre to get my vehicle serviced and inspected. I wish they were more upfront about it. Fortunately, I brought my laptop and got some work done, but I didn't eat for the whole day. Overall, communication was fine in terms of what needed to be done at what cost. I wasn't happy about a few things: 1. He didn't tell me that someone would work on my car when I handed him the key. At least common sense dictates that this is what an appointment is about, right? 2. He didn't honour the coupon that I presented him before I handed him the key. It was the "welcome back special" 179.99 for oil change, multipoint inspection and additional 15% off for additional services and repairs. He said that he would look into the price differences and let me know. I must have overpaid a few hundred dollars because of that (I was billed $977.63). 3. I asked him to give me my past service records as I lost them. He said that he would give them to me later, but he didn't. 4. In the end, I was greeted by Roy (surprised it wasn't Gary) at around 5:30 pm, and he let me know that my car was ready. Roy also promised that he would get someone to email me my service records, but I don't think this will happen. Hey Gary, if you read this, you should know who I am. I know you are a good person. You just have to keep your promise and be transparent. A service advisor should work in the best interest of customers, right? I will consider a different Honda service department for my next service. Edit: (December 1) I just received a call from Wheaton Honda. They say that they have given me a $100 credit. I would rather they re-calculate the bill and compensate the difference, as the service advisor initially promised. A promise is a promise. I am not convinced that they are trying to do the right thing. I told them that I wasn't sure whether I would re-visit the dealer again. More

Dropped my vehicle off for a scheduled service yesterday morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of stuff to do from the day before, and wanted to keep it another day. I need my vehicle for work and can't afford to leave it for two days for a scheduled routine service visit. Very disappointed in the poor time management and communication. If they had been up front about the fact they wouldn't be able to get to my car that day I could have brought it back later or rescheduled. I would have been upset but wouldn't have lost 2 days. It seemed a bit of a red flag that when I was asked if I'd be waiting at the dealership and said "no," the service advisor (jokingly, I thought) said, "Oh good, no pressure." Did I go to the bottom of the priority pile? I don't know where the problem lies here, whether they're booking too many vehicles in, the technicians can't predict how long things will take or what, but I have to believe it can be done better than this. I'll just get the service done at OK Tire next time. Honda's 'free' oil changes are far too costly. More

Terrible customer service, would give a zero if possible. Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they continue to disappoint. I would NOT recommend this dealership for any reason. More