Wheaton Honda

If I can give 0 star, I would do so. These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer t These people sell car with lots of best hope like best customer service, best service, shuttle services and what not but when it is time to offer the same they have gone at very low level. Car service - you call them to book an appointment, you don't get appointment for at least 2 weeks and their reasons are busy season, labor shortage, worker called in sick. i was at dealership 2 time in a month for service and both time they blamed an employee for shortage. 1 time they said employee got injured and we are down 1 employee today and second time they said an employee called in sick so they are down 1 employee. They can't manage staff and since we don't know the truth so they blame hard worker employee. Management are not trustworthy at all. Shuttle - When they sold me car i was told that we provide shuttle all times for service which they have stopped after covid. They still blame covid for not starting shuttle services. well, they are just saving money for the reason and their service charge has gone up. so it is very well win situation for them. Well, my friend has Hyundai, Toyota and Kia they all have started shuttle service long time ago after Covid. plus they hire Uber for you if shuttle taking too long. Manager (Mark Tucker) - He tells you somethings else over the phone and when you meet him he tells different story. very unprofessional guy and can't trust his words at all. Once i went there to change my brake and rotor, i was given price by message and when i went to pay they showed me higher charges. when i showed them the message and they were saying it is typing mistake by service advisor. i should get that price but instead they offered me 15% discount. i accepted this happily but today i feel that i made huge mistake taking 15%. i should have asked for price which was in message. I met 2 other customer during my time there and they were complaining about the same. They might be thinking that it is just 1 customer we are going to loss but this number will definitely go high as time goes. Honda owner from 2011 but this is last Honda car for me. Overall this place is not a place to purchase new vehicle. Jignesh Girachh More

We had our CRV oil changed in July, was recommended to have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to w have the brake replacement in our invoice. So we decided to proceed with that service in our next visit. Due to the supply chain issue, we have to wait for the brake parts to arrive before we have that service. Then we made an appointment to have this brake service in August after we were informed the parts have arrived. On the day we brought our vehicle for the brake service, was told by the service dept staff that they would do a diagnosis to see if the brake replacement was indeed required. So we thought it would be their good intention to help their customer to save money by avoiding unnecessary service (no.... big mistake! we should insist to proceed with the brake replacement without paying attention to their suggestion). We ended up receiving an invoice of $250+ for having just this pricey brake diagnosis but no brake replacement was done at all (we were told that the brake replacement was not needed at that time and current brake condition could last for another 1-1.5 yrs). Then why would they recommend the brake service in the July visit and brake parts ordered before this pricey brake diagnosis. Furthermore, when we picked up our vehicle, we had trouble locating it as they parked it in an area far from where the visitor/ customer would normally park, you have to drive to the back lot area. Really not impressed with this rip off service, after this visit , it makes us think thrice before we want to have our vehicle serviced here again. More

This place is phenomenal! I love attending their tuner nights, please continue all the great work! I recommend this dealership to all my friends and family. I love attending their tuner nights, please continue all the great work! I recommend this dealership to all my friends and family. More

Yesterday, I was here to service my 2010 Honda CRV. My service advisor Gary informed me regarding the Valve cover gasket replacement and an engine bold resealing. The labour cost for resealing that bol My service advisor Gary informed me regarding the Valve cover gasket replacement and an engine bold resealing. The labour cost for resealing that bold was 232.15 CAD, which is unbelievable. My service advisor told me that it took 1.30 hrs to reseal that bold, and that's why it is the labour cost. In addition to that, the cabin air filter and engine air filter were supposed to include in my oil change, but which is not. My takeaway: THINK TWICE before servicing here. BARGAIN before you service your vehicle. Thanks, Wheaton Honda. More