Wheaton Honda

Replacement part quality problem handled very well A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, re A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, remedied the problem, fully explained the parts issue and even sent me home with a biodegradable product to help clean up the leaked oil. I felt that is going the extra mile. Thanks Hock. More

Long time customer for a good reason...excellent service Customer of Millwoods Honda/Wheaton Honda since 1993. Always received excellent service from all departments. Have had 8 Honda's in our family during Customer of Millwoods Honda/Wheaton Honda since 1993. Always received excellent service from all departments. Have had 8 Honda's in our family during this time. Chris Huffman has been my `go-to sales guy' since 2001 and Rick Kana for service. The employees ticked on the list below, I've also had good customer relations with. Never has there ever been any problems with service. Always done right the first time, on time for the agreed upon estimate. I highly, highly recommend Wheaton Honda. Most of the employees are long term people and that says lots to me about the company, the way they treat their people and the loyalty of the employees because of that treatment and respect. More

"Express" Lane Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as mea Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as meaning well UNDER an hour. Else....why not make an appointment when I can plan on being there longer. If this is how you operate your express line, a courtesy might be to let your costumers know that before they drive to Honda and waste their whole morning. Only positive thing was the Tim's coffee we got down the street after we left. Poor service, poor experience, poor in general. More

The WORST Service EVER!! I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweel I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweeling sound coming from my engine which I told them I thought might be the belt. Meaghan, the Service Advisor advised me that the sound sounded like the brakes, not the engine and that if there was another sound then we were dealing with 2 seperate issues. After the mechanic looked at the car Meagan advised that both my front and back brakes needed replaced, and that they didn't hear any sound other than the breaks, but that they checked the belt and it was in good condition. 2 days later I took my car to Tire Warehouse (on 99thSt) and within minutes they told me that the sound wasn't just my brakes. It turns our it was a belt tension pulley that needed replaced. I DO NOT understand how a HONDA mechanic can look at a HONDA and not see the issue (even though I directed them to the right area), yet a private mechanic diagnosed the issue within minutes! When I asked Meaghan she advised that they didn't look at the belt tensioner, they just checked the belt itself. ALSO, turns out that ONLY my front brakes needed repleced while my back brakes were in good condition (Meaghan told me I needed all 4 replaced!). Meaghan was NOT pleasent to deal with and kept treating me like I had no idea what I was talking about/was dumb. I was NOT impressed by her attitude from start to finish. This is VERY typical of the service I've recieved to date at Wheaton Honda. AVOID IT AT ALL COSTS. I will never return, even for FREE service. More

CR-V Shopping Probably the worst shopping experience of all time. Not only was he wrong about what he was saying but had the nerve to actually be rude and expect us Probably the worst shopping experience of all time. Not only was he wrong about what he was saying but had the nerve to actually be rude and expect us to simply believe whatever he was telling us. Did not expect such behaviour from such a large company. Will never go back and will tell all friends to avoid this dealership and this man. More

Perfect I expected to pay $350 to $400 on a service. The work came out to be under $175, and everything was done perfect! Happy me! I expected to pay $350 to $400 on a service. The work came out to be under $175, and everything was done perfect! Happy me! More

Wheaton Honda - Best Place to get a sweet ride! I had a wonderful experience at Wheaton Honda. Brandon was very efficient in terms of setting up all the logistics of purchasing myself a new vehicle. I had a wonderful experience at Wheaton Honda. Brandon was very efficient in terms of setting up all the logistics of purchasing myself a new vehicle. I cannot say enough positive things about Brandon, as well as everyone else at the dealership. Great environment, very welcoming and well organized staff. I am looking forward to carrying on my business with them in regards to maintaining my vehicle service needs. Thanks so much Wheaton Honda for a lovely experience! I absolutely LOVE my new Honda!!!!! :) More

Misdiagnosed an oil leak Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewh Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewhere. More

No Pressure Sales I have been getting my vehicle serviced at Wheaton Honda for the past 10 years, So when it came time to look at a new vehicle, of course I decided to I have been getting my vehicle serviced at Wheaton Honda for the past 10 years, So when it came time to look at a new vehicle, of course I decided to look there first. Wayne greeted me when I walked in to the show room and right away I felt comfortable. Wayne doesn't come across as a stereotypical car salesman, but more like a friendly neighbour offering advice. We talked about what I was looking for in a new vehicle and why, discussed a few options and went for a test drive. Over the next few weeks I continued to look elsewhere for other new vehicle options but I did not come across any sales people who were as comfortable or easy to deal with as Wayne. Ultimately I did decide to purchase my new vehicle at Wheaton Honda and the attitude and service offered by Wayne and his colleagues were a big part of that decision. I will certainly encourage my friends and family who are in the market for a new vehicle to consider shopping at Wheaton Honda. More

Great Experience My Wife and I stopped in with our Daughter, she was looking for a new car and wanted to trade her vehicle in. We were approached by Brandon, very fr My Wife and I stopped in with our Daughter, she was looking for a new car and wanted to trade her vehicle in. We were approached by Brandon, very friendly and personable. I have bee in the car business for 10 yrs. and Brandon was very easy to deal with. My Daughter found a vehicle and I think got a great deal on her trade... My wife and I were so impressed with Brandon and the deal our Daughter got, we decided to look at a New Honda Civic for our self. He made us a great deal and we also bought a 2014 Honda Civic.... Finance was Great too. When we went to pick up our new car, Tony was Great very nice and went over everything... I would recommend Wheaten Honda to anyone who is looking for a New Car. More