Wheaton Honda

Satisfied Just dropped my ’17 Civic Sedan today. AC blowing hot air. Received a call from services manager now saying that they can’t be sure that is a warranty Just dropped my ’17 Civic Sedan today. AC blowing hot air. Received a call from services manager now saying that they can’t be sure that is a warranty covered problem or not. Freon discharge and recharge are covered only when a warranty covered part have a manufacturing defect. All over the internet, there’s dozens of complains about the condenser / compressor being replaced under warranty due to a clear manufacturing defect on this part. When this defect is found, discharge and recharge is covered as well. However, despite the fact that they can’t guarantee what was the cause of the Freon leak, they are still charging me for the discharge and recharge, but at the same time, can’t tell me is its due to a manufacturing defect just yet, and that I have to wait for a couple of weeks, and CAN’T GUARANTEE that I would be reimbursed in the future if that’s the case. Why do I need to pay upfront for a service that is covered under warranty in certain occasions if the technicians can’t rule out if it’s covered or not just yet? I don’t mind paying, but I wanted to have the guarantee that if it’s found that it’s a warranty covered problem, that I would be reimbursed right away without any problems. -------------------------------------------------------------------------- Feedback: After complaining in several websites, I've got a call from the service desk informing me that they wouldn't charge for the service after all. Got a call from the quality manager as well, following up. I really hope they change the process when it comes to this problem, to avoid new costumers getting frustrated like I did. Mistakes can happen and, when it gets rectified right away, it feels nice. More

Free oil change is a complete ripoff I purchased 2017 Honda Pilot with free oil change for life. But they never tell you that you are obligated to purchase all the extra inspections ever I purchased 2017 Honda Pilot with free oil change for life. But they never tell you that you are obligated to purchase all the extra inspections every time you go for an oil change. You cant refuse or you lose your free life change. Free oil change costs $85 but the mandatory services can run up $350. This is a ripoff. I purchased Mazda CX5 with free oil change for life but never been forced to purchase extra inspections. They offer to do more but its My choice if I want to do it or not. When we purchased the vehicle, free oil change was suppose to be a purchase incentive not a way for Wheaton Honda to Wiesel their way to make more money. This is ridiculous. Never buy a vehicle from Wheaton Honda. Its all about filling their pockets. They don’t care about if consmer can afford it or not. More

Lots of trial and error with no success They can't fix the exact problem with my car's oil leakage. They kept replacing parts, breaking non-faulty parts to get to the part that needs replace They can't fix the exact problem with my car's oil leakage. They kept replacing parts, breaking non-faulty parts to get to the part that needs replacement. These are expensive parts and labor. At the end, the technician still did not get it right. Was advised to change more parts and MAYBE it will fix the leak. Upon completion of the last service, drove 10 km alternator stopped working, taught the diagnosis should have picked that uh? This is Honda not just any shop for crying out load. Don't trust this location for any work more that oil change. More

Purchased New civic I had a great experience purchasing my new civic and Mark was a great guy! For sure I’m going to suggest this place hoping there would be a good price I had a great experience purchasing my new civic and Mark was a great guy! For sure I’m going to suggest this place hoping there would be a good price for the clients!! More

Good Service Good service, they were able to help me solve my problem after a bit of back and forth. Meaghan went above and beyond to help us out. Good service, they were able to help me solve my problem after a bit of back and forth. Meaghan went above and beyond to help us out. More

Great service (as usual) Our experience with Wheaton Honda has been exceptional since we got our Ridgeline. We were notified of a recall and the service department dealt with Our experience with Wheaton Honda has been exceptional since we got our Ridgeline. We were notified of a recall and the service department dealt with it immediately and efficiently. I really appreciate the positive approach of all the staff, from the service desk to the shuttle drivers. And, they washed my very dirty truck before giving it back to me. More

Great experience buying a new car Richard (Rich) was the sales rep I worked with to buy my Honda Ridgeline. Most dealerships I have gone to in the past, have left me with an impression Richard (Rich) was the sales rep I worked with to buy my Honda Ridgeline. Most dealerships I have gone to in the past, have left me with an impression that I have to watch everything, double check all numbers being shown and they still end up ripping you off. The numbers never add up snd sales rep are so aggressive. Richard was patient, knowledgeable and did not push at all. He let us take out time and showed us all possible options. The numbers all add up snd there is no stress that you are being ripped off. Honda vehicles are great and the staff working there is the best. James from Finanace was another person that impressed me with his skills and communication. Kudos to Both Richard and James and other staff who make this happen everyday. Thank you More