Wheaton Honda

Surprisingly positive, painless service experience! I don't usually take the time to right reviews, but thought this service deserved some positive feedback. We purchased a vehicle from this dealership I don't usually take the time to right reviews, but thought this service deserved some positive feedback. We purchased a vehicle from this dealership a year ago, and recently went in for our first service appointment. Nothing major- oil change and tire rotation. My experience with service at car dealerships has been that you go in for one thing, but a bunch of other things "happen" to come up and you end up spending an arm and a leg. Alternatively, the reps communicate poorly and I leave with a bad taste in my mouth. At Wheaton Honda, I was pleasantly surprised! When dropping off the vehicle, I was in and out within 10 minutes. That included being greeted nicely by the service rep, updating our contact information, reviewing the work to be done, and picking up a service loaner. At other dealerships, I've had to wait a long time for my appointment, dealt with rude service reps, they've forgot about the loaner, or they try and up-sell you on the service required. The vehicle was ready hours before the scheduled pick-up time. When I came back, the service reception was polite in answering my questions, and quickly got my account in order. The vehicle was freshly washed, and I was happy to see personalized notes requesting feedback on both my service statement, and an envelope left in the car. It shows that they really care about the job they're doing, which can't be said about all dealerships. Thanks Wheaton Honda! We'll be back. More

15 years of excellent service My 2005 Pilot just keeps going, thanks in no small part to the folks at Wheaton (nee Millwoods) Honda. In particular, I enjoy the fact that Rick knows My 2005 Pilot just keeps going, thanks in no small part to the folks at Wheaton (nee Millwoods) Honda. In particular, I enjoy the fact that Rick knows me on sight after all these years. I've also enjoyed the rewards program. The free shuttle service is also excellent. More

Amazing service I have been dealing with this dealership for years and wont go anywhere else. Great service and great people. Proffesional and honest. Always ha I have been dealing with this dealership for years and wont go anywhere else. Great service and great people. Proffesional and honest. Always happy to work around my time More

Service was great...this time. I rated this experience 3 Stars only because my last few experiences with Honda South Side dealership were so awful that I tried Sherwood Honda and th I rated this experience 3 Stars only because my last few experiences with Honda South Side dealership were so awful that I tried Sherwood Honda and they were no better. So I came back to the South Side Honda and this time was surprisingly impressed. This time, I would have rated them a 5 Star but my confidence in the dealership was already at a 1 Star. During this experience, they provided me with an LRT ticket, as they could not accommodate my drop off location, they communicated with me reasonably well about pick up options. They contacted me to review the list of concerns they had with the vehicle, I requested they note it and they did, unlike my previous experience when they alerted me to their concerns and placed a RED FLAG/WARNING on the vehicle regarding the brakes instead of just noting it. Needless to say I had someone else look at the brakes and they reassured me that the brakes still had more wear than what the dealership was panicking about. I ended up driving the vehicle another 8 months after their assessment. When I picked up the vehicle this time, they had washed it, I was impressed that they took the time to do this, as this has NEVER happened in the 8 years that I have taken my vehicle for servicing at Honda dealerships and they threw in a coupon for a donut at Ohana's. I originally bought my new 2011 Accord from south side Honda and my paint is already peeling on the roof, as well as around the rear window and when I brought it to their attention at the time, their response was to give me a card to a third party and did not even look at my concern. I do intend on returning to the South Side Honda dealership and I will definitely give them a better review if it is warranted, so I'm hopeful but still not convinced. Thanks for this 1 great experience. Would you recommend this service center? Answer is - Maybe More

I received excellent professional service from Wheaton Honda Wheaton Honda reacted to my service concerns and did their utmost to alleviate these concerns. I had a rear end noise checked out and diagnosed as a f Wheaton Honda reacted to my service concerns and did their utmost to alleviate these concerns. I had a rear end noise checked out and diagnosed as a faulty wheel bearing which was replaced on warranty. My service was completed on time and I was very pleased to find that they had washed my car .I would definitely recommend Wheaton Honda for servicing your vehicle. More