Wheaton Honda

Do not purchase a vehicle from the used car department from here!! Been waiting to write a review to see if I would be given any updates but nothing so far. On August 22 I bought a BMW M2 from Wheaton from here!! Been waiting to write a review to see if I would be given any updates but nothing so far. On August 22 I bought a BMW M2 from Wheaton Honda. The weekend prior I came in person to take a look at the vehicle. Vehicle checked out fine, but found a cracked windshield and rear tires low on tread. Our salesperson Elias Rjeily tried to tell us that the windshield and tires that needed replacing were already "priced" into the vehicle listing, I myself work at a dealership and we would never and have never listed a vehicle for sale with a cracked windshield and low tread tires. We wanted to review the vehicle inspection, but conveniently it wasn't in their system. We went back and forth a few times about the dealership itself covering the cost of the windshield and tires and came to an agreement of getting a OEM windshield and tires, and have this on audio recording (Michelin pilot spot 4S). About a week later I get a call saying they have replaced the tires and the windshield, but its an aftermarket windshield. On top of that the tires were replaced with by the cheapest option available, Kumho tires. What makes me so mad about this is no one (Elias) gave me a call to ask if going with a Aftermarket Windshield option was okay or if the Kumho's would be fine (They aren't). Typical used car salesman stuff, being dishonest to try to get a deal. Regardless I take delivery of the Vehicle. Day of pickup I'm informed that there's only 1 key and to add even more salt to the wound, When they go on to put the plate, they used too long of bolts and used a impact causing it to go right through my tailgate, damaging it. Found this out after removing their plate cover (Documented before and after pics). I was able to get in contact with the old owner of the vehicle and he informed me that both keys were given when the vehicle sold. I brought this up to Elias my salesperson, and seemed to genuinely want to help out. But as it usually goes with salespeople once they get the sale done, they don't care about customers after. Its been 2 weeks since I brought this up and have got no update. All the other people I dealt with for this deal were good, no complaints there. I would not want to deal with Elias, or any of the used car department. They will cheap out on your vehicle. More

We were very impressed with the service right from the outset. No games or nonsense. Straight talk and good service and communication from the salesman. The finance person was also excellent. Very cle outset. No games or nonsense. Straight talk and good service and communication from the salesman. The finance person was also excellent. Very clear and thorough in his explanations and no pressure tactics. Best service we’ve had at a dealer in years. More

This Dealership has integrity, no pressure sales. Go see Joseph he was excellent to deal with. Go see Joseph he was excellent to deal with. More

I am writing this review to warn consumers about the predatory service practices, lack of basic diagnostic integrity, and unacceptable customer service at Wheaton Honda. I brought my 2015 Honda CR-V predatory service practices, lack of basic diagnostic integrity, and unacceptable customer service at Wheaton Honda. I brought my 2015 Honda CR-V (had it since new, well-maintained, currently at 162,000 km) to Wheaton Honda to address a rattling sound on cold starts. I was quoted $230 for a "diagnostic" fee and assigned to Service Advisor Aman Waraich. After keeping my vehicle longer than promised, Aman informed me that because the oil dipstick was dry, the engine had suffered severe "internal damage" and required a used replacement engine for $12,145. When my son asked Aman for actual diagnostic proof—such as photos of a dropped oil pan, a cut oil filter, or any evidence of metal shavings—Aman scoffed, provided only a picture of a dry dipstick, and stopped responding to messages. Upon us no agreeing to engine replacement, he merely topped up the oil and released the vehicle, claiming it was drivable. (Releasing a vehicle with supposedly destroyed internal components raises serious questions about safety and professional standards). At home, we drained the oil and cut open the oil filter. Using a magnetic inspection tool, we found zero metal shavings. When I called to request a refund for a diagnostic that clearly consisted of pulling a dipstick and listening to the symptom I brought it in for, I was passed to Service Manager Mark Tucker. Mr. Tucker was condescending, repeatedly interrupted me, and used my first name in a patronizing tone. When explicitly asked if his technicians found metal shavings, he refused to answer, asserting that as "certified Honda experts," they simply knew the engine was done. He refused to refund the diagnostic fee. I subsequently took the vehicle to a certified independent mechanic with 40 years of experience. They immediately pulled the official Honda Service Bulletin regarding cold-start rattles, which explicitly points to a faulty cam chain tensioner causing temporary oil pressure loss and timing chain slap. They replaced the tensioner. The engine is just fine, and the rattle is completely gone. Wheaton Honda attempted to exploit a customer for a $12,000 engine replacement over a well-documented a few-hundred-dollar manufacturer issue, while failing to perform a basic, competent diagnostic. I strongly advise taking your vehicle elsewhere for service. More

I recently purchased a vehicle from Wheaton Honda which I am very satisfied with. Raj, my salesman is the most honest salesman that I have ever met. And he is very ky. I highly recommend this company especia am very satisfied with. Raj, my salesman is the most honest salesman that I have ever met. And he is very ky. I highly recommend this company especially Raj. More

Barry was our salesman and he actually listened to what we had to say and made certain he found what we were looking for. we had to say and made certain he found what we were looking for. More

Fantastic well-informed friendly service from the salesman (Joe Rustom) to the business manager (Sharan Nijjar) to service and delivery staff. Very personable and made you feel at home. Both my wif salesman (Joe Rustom) to the business manager (Sharan Nijjar) to service and delivery staff. Very personable and made you feel at home. Both my wife and I were impressed with this dealership (Wheaton Honda) and look forward to dealing with them in the future. More

Elias, Mikias, and Joseph were the best team I've ever had the pleasure of dealing with. They went above and beyond to get me into a brand-new Honda Passport! From the moment I walked into the dealership had the pleasure of dealing with. They went above and beyond to get me into a brand-new Honda Passport! From the moment I walked into the dealership until the completion of my purchase, everyone was exceptional. The entire experience was smooth, professional, and enjoyable. I highly recommend Honda Wheaton to anyone looking for outstanding customer service and a great vehicle-buying experience. Thank you, Elias, Mikias, and Joseph, for making the process so easy and stress-free More

I recently purchased a vehicle from Wheaton Honda, and the entire experience exceeded my expectations from start to finish. A special thank you to Raj, my salesperson, who was knowledgeable, patient, a the entire experience exceeded my expectations from start to finish. A special thank you to Raj, my salesperson, who was knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He answered all my questions honestly and made the process smooth and stress-free. I would also like to recognize Sharan, the Finance Manager, for making the financing process straightforward and easy to understand. He took the time to explain all the options clearly and ensured I was comfortable with every decision. A big thank you as well to Yasser, the Finance Director, whose professionalism and commitment to customer satisfaction were evident throughout the process. His support and attention to detail helped make this one of the best vehicle-buying experiences I've had. Finally, the delivery team Jona deserves special praise for their excellent service. They took the time to walk me through the vehicle's features, answered my questions, and made sure everything was perfectly prepared for delivery. The entire team at Wheaton Honda was friendly, professional, and customer-focused. I highly recommend Wheaton Honda to anyone looking for a hassle-free and enjoyable vehicle-buying experience. Thank you all for going above and beyond! More