Wheaton Honda West - Service Center

Had my vehicle worked on and from the minute I walked in its class service . Great advisor with absolute professionalism , took his time with explain everything . Awesome ! its class service . Great advisor with absolute professionalism , took his time with explain everything . Awesome ! More

I recently needed some regular maintenance work done at Honda West. My service adviser, Jonathan Pinter was knowledgeable and friendly, taking the vehicle in promptly. He suggested some additional work t Honda West. My service adviser, Jonathan Pinter was knowledgeable and friendly, taking the vehicle in promptly. He suggested some additional work that would ensure the reliability of my car, as he could see that I carried some precious cargo (I guess the child car seats gave him a hint). He explained why the work was necessary and made sure the costs stayed within my budget. I should mention that he gave me his full attention, even though the Canada - USA hockey game was on -and seemed to be a distraction for the entire country. My vehicle was ready on time, on budget and with only one surprise - it was cleaner than when I left it. It was a win win (& for Canada too). Thanks Jonathan - I will be back. More

Good Day, The team at Honda West is great! They are Good Day, The team at Honda West is great! They are always accomodating and friendly when I step in for a service appointment. I have been a fait Good Day, The team at Honda West is great! They are always accomodating and friendly when I step in for a service appointment. I have been a faithful customer for 5 years & I know that when the time is up to purchase a new vehicle, they will be my first stop. Thank you! More

I booked an appointment in November for oil change for my Honda Accord 2012 purchased from Hondawest. My wife dropped off the car and when she went to pickup the car she was given invoice of $281.22, instea Honda Accord 2012 purchased from Hondawest. My wife dropped off the car and when she went to pickup the car she was given invoice of $281.22, instead of $50.27 for oil change. Hondawest did service of $223.88 plus $39.95 for checking tire pressure all this without getting my approval or permission. I received invoice from Crystal Martin, and I wanted to talk to her on phone but she never replied, I explained the issue to other agents on phone to Darrin and one more agent, they noted my concern and said they will explain to Crystal, they transferred call to her but she didn't pickup, 3rd time I call and left a voice message for her with my name and contact number but she never contacted me. I visited personally but even the Manager service at Hondawest could not explain me why they did extra service and charged without my permission. More

First off, Charles is the utmost professional and personable new sales gentleman! He really makes you feel good about your purchase and is very genuine. I wouldn't use anyone else! Then there is Ka personable new sales gentleman! He really makes you feel good about your purchase and is very genuine. I wouldn't use anyone else! Then there is Karla. What would Honda do without her? She is the backbone to that service department. Personable, friendly, with it, and very efficient. I always ask for her. They are all very nice, but Karla is number one. :) More

Always a pleasure to visit this dealership and the service department. Everyone is always friendly and so helpful. They always take the time to answer questions and explain things. Also very fast! service department. Everyone is always friendly and so helpful. They always take the time to answer questions and explain things. Also very fast! More

I would like to thank Crystal and the rest of the team for getting my car serviced under one hour on the day I came in. I was really pressed for time the day of my service.. and without everyones best ef for getting my car serviced under one hour on the day I came in. I was really pressed for time the day of my service.. and without everyones best efforts I would have been late to pickup my daughter from school. Thank you Crystal for you calm and friendly demeanour :) More

Excellent customer service! I stopped at Honda West without an appointment due to some mechanical issues I was experiencing with my Civic one morning on the way to work. Jonathan was able to take my c without an appointment due to some mechanical issues I was experiencing with my Civic one morning on the way to work. Jonathan was able to take my car in for an assessment and arranged shuttle service for me straight away. He kept me updated on the status of my car throughout the following week. Even though my Civic needed a lot of work, I felt that time that it took was reasonable for what needed to be done to ensure that I would be back in a safe and reliable car. It took slightly longer to get my car on the road than initally stated, however, Jonathan went out of his way to lend me a rental car so I wouldn't be without one during the extended time period. I fell very grateful to have had Jonathan as my Service Advisor. The care and kindness that he extended towards me was wonderful and what I would consider to be above and beyond. Thanks Jonathan! More

I needed to replace the battery in my CR-V prior to leaving on a trip to the BC interior in about ten days time. I called Darrell early morning December 10, made my request and I was most pleased whe leaving on a trip to the BC interior in about ten days time. I called Darrell early morning December 10, made my request and I was most pleased when he booked me the 2pm that afternoon. I delivered the car at the booked time. The work was completed and I was on my way about 45 minutes later. This is typical of the quality of service I have experienced with the service personnel at Honda West over the past 15 years I have dealt there. It is a pleasureable experience dealing with these people, and the quality of work performed by the technicians is top drawer. More

Every encounter Ive had with Axel in the past few years has been positive. I'm always kept up to date with and changes and recommendations both over the phone and email which is great as I can't always acc has been positive. I'm always kept up to date with and changes and recommendations both over the phone and email which is great as I can't always access my phone calls. More