Wheaton Honda West - Service Center

Love my new car!!!! Customer service at its best!!!! Carla and Awais were both fabulous to deal with! Carla was a sweetheart! Dealing with her was like chatting with one Customer service at its best!!!! Carla and Awais were both fabulous to deal with! Carla was a sweetheart! Dealing with her was like chatting with one of my girlfriend. She never pressured me, gave me all the info I needed, made me feel like part of the family. That kind of customer service is rare these days, but at Honda West, they've still got it!!!! Thank you for making my dream of getting my first new car come true!!!! More

Consistently excellent service I live next door to a Honda dealership but still choose to drive clear across town to deal with Jonathan at Honda west. I've owned 8 different Honda/A I live next door to a Honda dealership but still choose to drive clear across town to deal with Jonathan at Honda west. I've owned 8 different Honda/Acura vehicles over the last decade and have been going to Jon since the beginning. His friendly attitude and desire to provide a great customer experience is ever apparent, and he always makes the effort to ensure I get exactly the parts I need and that there are no surprises. Pricing is very competitive and you can't beat OEM quality. I'm pleased to be able to write such a glowing review after all these years of flawless service. More

Excellent Customer Service I would like to thank Honda West's for their excellent service. December was an interesting month for one of my cars, and Honda West went the extra mi I would like to thank Honda West's for their excellent service. December was an interesting month for one of my cars, and Honda West went the extra mile to make sure that I was satisfied and happy. My service consultant Jonathan was always professional and friendly with me, even when I may have made it difficult to be so, and Baron was exceptionally friendly and understanding with the situation. I have nothing but good things to say bout the Service department, and would highly recommend them to anyone. I look forward to a continued relationship with them. Thank you for everything. More

GREAT SERVICE, GREAT GUYS, GREAT WORK! Axel/other serv. guys, always friendly, great rapport sched. appt for fall serv. Mentioned brake issues; got all taken care of in short time. Recommen Axel/other serv. guys, always friendly, great rapport sched. appt for fall serv. Mentioned brake issues; got all taken care of in short time. Recommend. More

Honda OEM Remote Starter I recently had a Honda OEM remote starter installed in my 2011 Honda Accord EX-L. It took a couple of weeks to get an appointment but I understand tha I recently had a Honda OEM remote starter installed in my 2011 Honda Accord EX-L. It took a couple of weeks to get an appointment but I understand that the dealership is busy this time of year. The customer service advisor was friendly and offered my daughter and I a shuttle ride back home. When my vehicle was ready, they sent a nice guy to pick us up in a new Civic because all 3 of their shuttles were busy at that time of day. A couple of days later I received an email satisfaction survey which I filled out and submitted. Today, an employee of the dealership called me to discuss my survey results and to apologize for the delay in getting my car in for an appt. I find this solicitation for honest feedback and taking it seriously very refreshing and gives me confidence that Honda West is genuinely interested in meeting its customers' needs. The remote starter works perfectly. I've had several after-market remote starters in my various cars over the years and I find that this OEM Honda starter is the best and easiest to use. It definately does NOT have the range like many other after-markets, but the seamless integration with the vehicle's electronics and security system is unparalleled. It's like Honda went back to the drawing board to design a totally new, sophisticated yet uncomplicated starter with extra security features, and they succeeded. The remote fob is large but has a solid high quality feel. Best of all, its made in Japan! Keep up the fantastic work, Honda West. Your business ethics, professional staff and quality workmanship is noticed by everyone as evidenced by all the positive reviews on the internet. More

Why we go to Honda West We have been coming to Honda West for several years. Our current car, a 2005 CR-V, is the second Honda purchased from this dealership by our family. We have been coming to Honda West for several years. Our current car, a 2005 CR-V, is the second Honda purchased from this dealership by our family. We have found Darrell Fujita excellent to work with. He is very knowledgeable about the vehicle and what is recommended for service. He explains things well and we have confidence in his recommendations. Darrell is a very friendly and pleasant person to work with. He seems to know many of his customers by their first names, which leaves a good feeling with the customers. More

Service Excellence I deal with Darrell because he listens to my concerns and offers constructive solutions. He is very friendly, helpful and has a good sense of humour. I deal with Darrell because he listens to my concerns and offers constructive solutions. He is very friendly, helpful and has a good sense of humour. More

Insurance Claim Honda West, both Sam and Gabe helped me through the purchase of a replacement brand new Honda Fit from an Insurance Claim. They both saw to it that t Honda West, both Sam and Gabe helped me through the purchase of a replacement brand new Honda Fit from an Insurance Claim. They both saw to it that the Fit was available to me in a very short period of time and were very thorough when explaining the new registration procedure, financing and introducing me to my new car. I have only been a Honda Driver since 2012, and my experience with all the staff has been very positive. Thanks again for all the support! More

Quality of Service Hi Jocelyn, it was great seeing you again today! Just thought I'd drop you a note recognizing the outstanding service I received today (as usual) from Hi Jocelyn, it was great seeing you again today! Just thought I'd drop you a note recognizing the outstanding service I received today (as usual) from Jonathan Pinter and the shuttle driver, Jim, when I brought my CR-V in for service. I wish the other dealerships I deal with for my other cars lived up to Honda West's high standards! Blake McWilliam More

Always friendly, always prompt, always knowledgable and the price is right. We trust Darrell and that is everything for us. We thank you very much. the price is right. We trust Darrell and that is everything for us. We thank you very much. More