Wheaton Honda West

Always a pleasure to visit this dealership and the service department. Everyone is always friendly and so helpful. They always take the time to answer questions and explain things. Also very fast! service department. Everyone is always friendly and so helpful. They always take the time to answer questions and explain things. Also very fast! More

Excellent customer service! I stopped at Honda West without an appointment due to some mechanical issues I was experiencing with my Civic one morning on the way to work. Jonathan was able to take my c without an appointment due to some mechanical issues I was experiencing with my Civic one morning on the way to work. Jonathan was able to take my car in for an assessment and arranged shuttle service for me straight away. He kept me updated on the status of my car throughout the following week. Even though my Civic needed a lot of work, I felt that time that it took was reasonable for what needed to be done to ensure that I would be back in a safe and reliable car. It took slightly longer to get my car on the road than initally stated, however, Jonathan went out of his way to lend me a rental car so I wouldn't be without one during the extended time period. I fell very grateful to have had Jonathan as my Service Advisor. The care and kindness that he extended towards me was wonderful and what I would consider to be above and beyond. Thanks Jonathan! More

I would like to thank Crystal and the rest of the team for getting my car serviced under one hour on the day I came in. I was really pressed for time the day of my service.. and without everyones best ef for getting my car serviced under one hour on the day I came in. I was really pressed for time the day of my service.. and without everyones best efforts I would have been late to pickup my daughter from school. Thank you Crystal for you calm and friendly demeanour :) More

I needed to replace the battery in my CR-V prior to leaving on a trip to the BC interior in about ten days time. I called Darrell early morning December 10, made my request and I was most pleased whe leaving on a trip to the BC interior in about ten days time. I called Darrell early morning December 10, made my request and I was most pleased when he booked me the 2pm that afternoon. I delivered the car at the booked time. The work was completed and I was on my way about 45 minutes later. This is typical of the quality of service I have experienced with the service personnel at Honda West over the past 15 years I have dealt there. It is a pleasureable experience dealing with these people, and the quality of work performed by the technicians is top drawer. More

Every encounter Ive had with Axel in the past few years has been positive. I'm always kept up to date with and changes and recommendations both over the phone and email which is great as I can't always acc has been positive. I'm always kept up to date with and changes and recommendations both over the phone and email which is great as I can't always access my phone calls. More

Brought my CRV in to put some winter boots on her. Jon walked me through which package of tires and rims would be the best value and booked me in right away. He also got them to do a oil and filter chang walked me through which package of tires and rims would be the best value and booked me in right away. He also got them to do a oil and filter change, as well as fix my rear windshield wiper, which wasn't working right. Fast, friendly and simply awesome. I trust Jon and the crew with my car - they're like family. Josh More

I had an apptmt. but Darrell was able to change the brake light bulb within minutes when I dropped my car off. Avoiding having to leave my car there overnight. Much appreciated! light bulb within minutes when I dropped my car off. Avoiding having to leave my car there overnight. Much appreciated! More

Majed is just awesome in taking care of his clients. I mean he should be the go-to-guy for someone planning to buy a HONDA car. He makes you feel that you are always in good hands. mean he should be the go-to-guy for someone planning to buy a HONDA car. He makes you feel that you are always in good hands. More

Very friendly, warm atmosphere at the dealership. I really looked forward to my dealings with my salesperson,Mei Steinmann, to a greater extent than with any other car salesperson I have dealt with in really looked forward to my dealings with my salesperson,Mei Steinmann, to a greater extent than with any other car salesperson I have dealt with in the past 26 years as a new car buyer. I was happy with the agreed-upon price. All committments made were honoured. I was also impressed that they matched Costco's price on the new winter tires I ordered for my vehicle in addition to the OEM all-season tires. More

Why ? Because the level of service is excellent. I'm a customer of long standing with Honda West so I know what I'm talking about. The quality of the product is one thing, but the level of service is wh a customer of long standing with Honda West so I know what I'm talking about. The quality of the product is one thing, but the level of service is what coming back for work on your vehicle makes for a pleasant experience. Karla Schultz consistently goes above and beyond in my view. She is friendly, patient, always in a good mood and very product knowledgeable .Her customer service skills are superlative and way above average. I don't say these things because I like to be generous with words. That I am not. I pay these compliments to Karla because she has earned them. More