Wheaton Honda West

THE BEST DEALERSHIP IN CALGARY Hi, First of all, I would like to express my great appreciation to Matthew Baillie & Darrin Hurst for the great services that they provided to me Hi, First of all, I would like to express my great appreciation to Matthew Baillie & Darrin Hurst for the great services that they provided to me when I purchased my new vehicle, and looking forward to doing business with Honda West again in the near future. More

Great service Majed and Syed are great! Professional, courteous and understanding of my needs for a new vehicle. This is my second vehicle purchased from Honda We Majed and Syed are great! Professional, courteous and understanding of my needs for a new vehicle. This is my second vehicle purchased from Honda West and would not go anywhere else. I would recommend them to anyone looking for a vehicle. More

Easy and stress free car buying experience! Paul McDonald is one of the salesmen at Honda West. He knew everything about the CR-V we purchased and took his time to explain all the little buttons Paul McDonald is one of the salesmen at Honda West. He knew everything about the CR-V we purchased and took his time to explain all the little buttons and the computer in the vehicle. I didn't feel pressure or stress and it was the easiest vehicle purchase I've ever made. It was comforting to see that no matter how many questions I have, (I had a lot) Paul took the time to answer each one of them with a cheerful attitude!! He really went above and beyond and so did the rest of the team! More

Excellent experience in dealing with Honda West staff I have just purchased my second new vehicle. The first person I met , Majed, was the person from whom five years ago I purchased my first vehicle. He I have just purchased my second new vehicle. The first person I met , Majed, was the person from whom five years ago I purchased my first vehicle. He remembered me. I was impressed! Thanks to Carla who answered all my questions and in a very professional manner explained the details of my new vehicle. Matthew expeditiously dealt with the financial side of my purchase. Many thanks to all three of you for your first class salesmanship and pleasant manner.. Allan More

Fast and professional service! We were under a fast timeline and everything was done promptly and professionally. Jim was super friendly, knowledgeable and helpful. A very positive We were under a fast timeline and everything was done promptly and professionally. Jim was super friendly, knowledgeable and helpful. A very positive experience and we are thrilled with our new car. Thank you for everything! More

Horrible Experience at Honda West What a horrible experience at Honda West. We went in on boxing day December 26, 2014 to look at a Odyssey and put down a deposit for the vehicle. What a horrible experience at Honda West. We went in on boxing day December 26, 2014 to look at a Odyssey and put down a deposit for the vehicle. The whole sales processed was rushed and when we went home to look at our budget we figured that buying a new vehicle at this time would not be feasible and I called the dealership the next morning (Saturday) to inform them that we won't be able to go forward with the vehicle purchase and if they could refund the deposit to my credit card. The sales person we dealt with Syed asked for the reason and I told him that it would be difficult budget wise and he kept pushing alternative vehicles to buy and mentioned on the phone that there was no manager in on Saturday to authorize the refund, which for a Saturday during boxing week is strange not to have a manager on site. I then went in person to the dealership and asked the front receptionist if there was a sales manager in and she said yes and I also saw one working where sales staff were talking with to get pricing for customers. So I'm not sure which manager needs to authorize the refund, is it the branch manager, sales manager or finance manager? He also mentioned that on Saturday that their accounting system was down so there is no way of processing the refund and mention that he will need to talk to the higher ups to present my case and they will decide if a refund will be provided. I found it strange that their accounting system was able to take and process deposits on that day as I overheard customers taking to a finance manager regarding putting a deposit on a vehicle but not able to process refunds. I then asked him if the refund I put down was non refundable and he said that he is not saying if it is or isn't and that you needed to speak to the higher ups and will let me know on Monday or Tuesday if a refund is possible. It was excuse after excuse with him and during my conversation with him he made me feel like my reason for not having room in my budget to go ahead with the purchase was a stupid reason and kept asking me what change and why? He mentioned that the sale of the Odyssey was conditional upon me getting a reasonable insurance rate which was discussed during the sale and written on the sales form. I was not able to get a quote as the insurance company I deal with was closed on boxing day and on Saturdays. During the whole process of negotiation and financing terms, never once was the term and condition of the cancellation policy ever disclosed and now I feel like I'm being given the run around in regards to getting my deposit back. More

Purchase of Honda Ridgeline Working with Honda West is great! Jocelyn was attentive and very helpful. One of the options we were looking for was discontinued, and she found an Working with Honda West is great! Jocelyn was attentive and very helpful. One of the options we were looking for was discontinued, and she found and excellent replacement! When looking for a Honda, I will always go to Honda West and buy from Jocelyn. More

Excellent Customer Service I would like to thank Honda West's for their excellent service. December was an interesting month for one of my cars, and Honda West went the extra mi I would like to thank Honda West's for their excellent service. December was an interesting month for one of my cars, and Honda West went the extra mile to make sure that I was satisfied and happy. My service consultant Jonathan was always professional and friendly with me, even when I may have made it difficult to be so, and Baron was exceptionally friendly and understanding with the situation. I have nothing but good things to say bout the Service department, and would highly recommend them to anyone. I look forward to a continued relationship with them. Thank you for everything. More

Great customer service Very happy with our experience at Honda West. We went to look at a pre-owned CR-V after seeing it online. We were somewhat jaded after having a terrib Very happy with our experience at Honda West. We went to look at a pre-owned CR-V after seeing it online. We were somewhat jaded after having a terrible time at another dealership, but from the start the staff at Honda West put us at ease. Ryan was so friendly and professional and never made us feel pressured or rushed into making a decision. Gabe in Finance was great as well and explained all the warranty and service options in depth. We love our new car and will definitely return there for our next vehicle. Thank you Ryan and Gabe. More

GREAT SERVICE, GREAT GUYS, GREAT WORK! Axel/other serv. guys, always friendly, great rapport sched. appt for fall serv. Mentioned brake issues; got all taken care of in short time. Recommen Axel/other serv. guys, always friendly, great rapport sched. appt for fall serv. Mentioned brake issues; got all taken care of in short time. Recommend. More