Wheaton Honda West

Honda Fit Ex 2016 for Oma! After doing my research online, I found the dealership to be straightforward and helpful in assisting me to get the features I wanted in a new car sui After doing my research online, I found the dealership to be straightforward and helpful in assisting me to get the features I wanted in a new car suited to my needs. The orientation was swift and thorough at the time of pick with registration changed over a plus so license plates were ready to go. The staff was personable, friendly and patient. More

Another great experience at Honda West! Darrin Hurst consistently provides me with excellent customer service, and Gabe Gamauf made the finance process seamless! I'm so excited about my new Darrin Hurst consistently provides me with excellent customer service, and Gabe Gamauf made the finance process seamless! I'm so excited about my new CR-V and happy to be a loyal Honda West customer! More

Friendly staff, disappointing management This was my first time with honda west, I have heard nothing but good reviews about them therefore i decided to bring my car in for a recall to have t This was my first time with honda west, I have heard nothing but good reviews about them therefore i decided to bring my car in for a recall to have the passenger side airbag change. Everything went smoothly, professional staff with well organized team and have my car picked up at the end of the day. However, once I got home and I noticed the side curtain airbag cover was all scratched. I immediately called Honda west and left a message in this regards. Did not receive a call back the next day so I call them around noon. The lady on the phone advised me to bring my car in so they can have a look. Got there around 1230, explained the situation to the service Dept staff and he advise me that his manager will be out in a couple minutes. Manager "D" came out, took a look at the side curtain cover, did not say a word, went to the service Dept and grabbed a spray and a towel to start wiping the marks off. He was able to remove some of the scratchs ( black marks) that was sitting on top of the surface, and said god knows what that is then tell me there it's no difference then before then took off. I was left there confused, as I was not satisfied on the results because there are still scratch mark on the cover and it was very rude of him to take off without acknowledging his customer's concern. I stand there for a couple minutes expecting him to come back to let me know if this has been fix or what is even going on, then a service staff approach me and ask if there is anything else that they can help me with. I told him I m not happy with the result so he went back and get his manager "D" again. "D" came out, with the worst attitude and ask: what's is the problem? What else do you want me to do? Also told me that there is also some mark on my driver side cover but they didn't do the change on that side and wanted to take off again. He gave me the worst feeling of implying that I m lying about how they did a lousy job and scratch the cover. I told him not to take off on me this time, I can tell and understand the facts that he dont care as this is not his car, but I do as this is my property and I have to take time off work two days in a roll to have this fix. The attitude I was getting from him was ridiculous, he expect me to tell him what to do? I have to tell him that he is the manager there and he should tell me what he can do, then he finally offer to have someone to have it fix for me, to have someone to "dye" the cover is what I m getting from him, which I m not sure how it works because the surface of the cover is plastic and is scraped off, but we will see how it goes. I will once have to take time off work to drop off my car to have this fix, a one day service ended up with 2 extra unnecessary days with ridiculous customer service from manager "D". Overall I am happy with the service Dept staff as they were helpful and friendly the whole time. However, I am extremely disappointed with the service the manager provided. Very unprofessional of him . More

Awesome Experience Lloyd was very helpful and had outstanding customer service! I would highly recommend Honda West and their staff. Gabe in financing went above and bey Lloyd was very helpful and had outstanding customer service! I would highly recommend Honda West and their staff. Gabe in financing went above and beyond what was expected of him. More

Terrible customer service. Arrogant staff will not return was a waste of my time staff needs to be more down to earth I have had better experience with other customer service. Arrogant staff will not return was a waste of my time staff needs to be more down to earth I have had better experience with other dealerships More

Darrin Hurst and Awais Ahmed from Honda West are great! My wife and I had a great experience with Honda West. Darrin Hurst and Awais Ahmed were both very responsive to our needs and interests and fair in t My wife and I had a great experience with Honda West. Darrin Hurst and Awais Ahmed were both very responsive to our needs and interests and fair in their negotiations with us. We got very good value on our trade-in and lease of a new CR-V. We couldn't be happier with every part of the process to date. More

Honda West is the best! Excellent overall experience!! Would highly recommend Honda West. Top notch customer service. They are the opposite of what you would expect from a ca Excellent overall experience!! Would highly recommend Honda West. Top notch customer service. They are the opposite of what you would expect from a car dealership - non pushy, a no 'xx', no hidden costs/fees/scams approach. Truly open, honest and caring employees that put their customers first. Lloyd (from sales) went the extra mile to help me find the perfect CRV that met my budget, year, and had added features ..that were the icing on the cake! So happy with my purchase and can't say enough good about the experience I had with Honda West... 5/5 stars! More

Awesome People are very friendly and very straight forward in terms of sales and about the car. Awesome experience! Keep up the good work folks! Good job People are very friendly and very straight forward in terms of sales and about the car. Awesome experience! Keep up the good work folks! Good job More

Great experience! Enjoyed working with Darrin Hurst. He was very knowledgeable and professional. We would recommend Honda west and Darrin to our friends and family. E Enjoyed working with Darrin Hurst. He was very knowledgeable and professional. We would recommend Honda west and Darrin to our friends and family. Even after purchase, we are confident Darrin and staff will be able to help us out with any questions we have. More

Dad in Kelowna, Daughter in Calgary. Being that I the Dad live in Kelowna, my Daughter went to Honda West on her own to buy a new car Darrin Hurst took complete care of her and even after Being that I the Dad live in Kelowna, my Daughter went to Honda West on her own to buy a new car Darrin Hurst took complete care of her and even after our first phone call I had full trust in him with her and the purchase of her new car. Good Job Darrin . More