Wheaton Honda West

I went to a few dealers of Honda and of other vehicle companies before coming to the Honda West at Glenbrook in Calgary. However, right after my family and I talked to Keith, we decided to have our car h companies before coming to the Honda West at Glenbrook in Calgary. However, right after my family and I talked to Keith, we decided to have our car here. That is because he did take his time to explain things in detail and reply to our concerns professionally and properly. Besides, he was able to show he is caring not only about the deals but also us no matter what. We will pass this reputation to our friends and our friends' friends........ More

Darrin was very helpful throughout the whole sales process. He shared information, answered our questions, provided alternatives if the product didn't have the feature we asked about (for example, we process. He shared information, answered our questions, provided alternatives if the product didn't have the feature we asked about (for example, we asked about the ilink garage door opener feature, which the model we were looking at didn't come with.....so he suggested an after market rear view mirror replacement that did come with that feature). Best of all, he wasn't pushy. More

Darrin Hurst was our contact with Honda West and both my wife and I were very pleased with the service we received. We felt that the overall experience was very good. Everything was explained well and we fe wife and I were very pleased with the service we received. We felt that the overall experience was very good. Everything was explained well and we felt great about our purchase. More

It was a pleasure working with Kristen and Honda West. Kristen was always available and very attention to our needs and schedule. The process went without a hitch. Kristen was always available and very attention to our needs and schedule. The process went without a hitch. More

Keith was very friendly and easy to work with. I never felt pressured with him. He was genuine in his desire to help us find the right car. I would recommend him to anyone looking for a Honda, and would felt pressured with him. He was genuine in his desire to help us find the right car. I would recommend him to anyone looking for a Honda, and would utilize his services for my next purchase. More

I least my previous vehicle (CR-V) through Jim and was so impressed with his honesty and knowledge that I decided to return to purchase a bigger vehicle. I knew that he would help me find exactly what I was impressed with his honesty and knowledge that I decided to return to purchase a bigger vehicle. I knew that he would help me find exactly what I was looking for and would not try to oversell, as some dealers are known for. As a result, I ended up with a vehicle that suits my needs, is reliable and runs well. Thank-you again Jim for helping me make a great purchase that the whole family enjoys :) More

The Service Department is always busy and hard to book times. When you call the Service Department, the service agent never answers the phone, you need to leave a message. They call you back but if you times. When you call the Service Department, the service agent never answers the phone, you need to leave a message. They call you back but if you miss that call then you have to leave another message, and on and on it goes. The Service Department has also recommended work (shocks, struts, power steering rack) that when I checked with another mecahnic they thought was completely unnecessary. Be cautious about this dealer. More

As a new immigrant to buy my first car in Calgary was some difficult job for me. However, her detailed explanation and cordial service made it so simple to me. Finally, my family are very satisfied with some difficult job for me. However, her detailed explanation and cordial service made it so simple to me. Finally, my family are very satisfied with our new CR-V! More

Darrin Hurst (Sales Rep) did a great job. He showed me the various features of each Civic model, explained finance and lease options, took me out for a test drive, and went over all the details of the car the various features of each Civic model, explained finance and lease options, took me out for a test drive, and went over all the details of the car when I picked it up. I would recommend him to anyone interested in buying a new vehicle. The only issue I had dealing with Honda West was the fact that my insurance pink card was not available when I arrived to pick up the car. I asked my insurance company to fax a copy to the dealership, but that did not happen. Marian Morris or Terry Dabreo (both are Financial Service Managers) should have followed up with either me or my insurance company to insure that my insurance documents were in the file. I had to call my insurance company when I arrived to pick up my car and then I had to wait for quite a while until I could connect with someone at the insurance company who then faxed the temporary insurance documents to Honda West. One other little issue; the credit card machine at Honda West did not work on the first attempt and the message came back that my credit card was declined. This was embarrassing. Terry Dabreo gave me a strange look as if I was a dead beat using a bad credit card. He didn't say anything. He didn't have to. It seemed clear as to what he was thinking. I asked him to try the card again, as I know that I had recently made a large payment on that credit card and the card should not have been declined. On the second attempt using the credit card machine, the transaction went through properly and was accepted. More

I had a great overall experience with this dealer. We traded in our 1998 Accord for a 2010 and they were great from start to finish. They let us take the new one for a good test drive (not just around t traded in our 1998 Accord for a 2010 and they were great from start to finish. They let us take the new one for a good test drive (not just around the block). When it came time to work the numbers they were a couple hundred dollars higher on our trade than we expected and they were MORE than fair on the new one. After the deal was finalized they transferred our plates over from our old car onto the new one and made every effort to get us on the road as quickly as possible. Charles was easy to deal with and made us feel comfortable throughout the entire process. Would deal there again in a heartbeat! This dealership is over 200km from our house (there are 4 others that are closer to us) - that in itself should speak volumes about our experience. More