West Side Mitsubishi

Absolutely LOVE LOVE LOVE my new 2024 Outlander! ! The entire team at Westside Mitsubishi is AWESOME. From sales, to finance, to driving home in my car was made so easy. They really stand by their pr ! The entire team at Westside Mitsubishi is AWESOME. From sales, to finance, to driving home in my car was made so easy. They really stand by their products and customers. If I could give them 20 stars I would without hesitation. Would definitely recommend this dealership. More

The worst buying experience ever! I recently purchased a new car from the West-Side Mitsubishi dealership, and I want to share my experience. It was my first experience buying a I recently purchased a new car from the West-Side Mitsubishi dealership, and I want to share my experience. It was my first experience buying a car in Canada, moreover as a newcomer to Canada I even didn’t realize how this process works in North America. Initially, I came because I learned that the car we were looking for is there in stock. Our intention was to explore financing options, and the salesperson provided a bi-weekly payment estimate that seemed agreeable. We were interested in a detailed breakdown of the price and interest rate, but this information wasn't provided at the time. So I supposed that it would be disclosed after financing approval. Upon approval, I encountered confusion with the finance manager regarding warranty terms, which differed from the information available on the website and in the booklet. After investigating further, I discovered that the manager's understanding was flawed, and the actual warranty terms matched the online details. Despite this, we decided to proceed with the purchase. However, when I finally received the price breakdown, I was astonished to find that additional items had been sold to me, inflating the cost by almost $10,000 over the listed car price. I expressed my desire not to proceed with the purchase, but the dealership refused to refund my deposit. This was surprising and disappointing, as I had believed I could cancel the transaction before the final signature. At the time of deposit, I was not provided with crucial information, such as the full price, add-on prices, and interest rate, making it impossible to make an informed decision about the purchase. So, I ended up buying the car, hoping it's much better than the buying experience itself. However, I felt no satisfaction, instead, I felt coerced into the purchase through manipulating and unfair practices of not disclosing crucial information before taking my money. I will definitely keep away from this dealership next time, I'd rather go to another city or province, steering clear of these businessmen. More

Exceptional Car Buying Experience! I just purchased my new Mitsubishi Outlander 2024 from this dealership, and I couldn't be happier with my experience. I just purchased my new Mitsubishi Outlander 2024 from this dealership, and I couldn't be happier with my experience. More

Worst dealership in Edmonton. They will rip you off at the slightest opportunity. Don’t trust them and I won’t recommend them at all They will rip you off at the slightest opportunity. Don’t trust them and I won’t recommend them at all More

We bought a 2024 Outlander GT. Our salesperson, Ronald Go made our experience pleasurable. He worked with us until we were satisfied with the final numbers. This is the person t Our salesperson, Ronald Go made our experience pleasurable. He worked with us until we were satisfied with the final numbers. This is the person to see for your next car. He is honest and listens to what you have to say. It was a fantastic buying experience. We love our new car. Thank you Ronald and thank you Westside Mitsubishi. More

These guys really know there Mitsubishi's! I love my new PHEV I would really recommend checking them out. I love my new PHEV I would really recommend checking them out. More

Finance officer will make lots of changes based on the agreed quotes. You cannot trust them at all. agreed quotes. You cannot trust them at all. More

The worst experience ever! ! Yesterday I made an appointment for a test drive. Our sales person was Sam. He had been rude to us, me, my wife and two sons, since we got into the ! Yesterday I made an appointment for a test drive. Our sales person was Sam. He had been rude to us, me, my wife and two sons, since we got into the dealership. I believe now that the sales person and the general manager, Aaron, did not like our Asian appearances and my wife’s attire. The first thing that he asked us if we were going to trade in our car. We said yes and he immediately started working on valuing the care even before having talked about the car we came to test and actually done the test. The salesman, Sam, told me this sentence that I have never heard of in my whole life a business centre: “Go, get your car key and your ownership certificate” in the rudest way possible. I asked the salesperson politely that “Can I have a different salesperson?” and explained that he had no right to treat a customer like that and asked for the general manager. I told the manager, Aaron, about what happened and to my complete surprise I was told by the manager that I needed to leave. I definitely submit a complaint with Police and Mitsubishi Canada. The only person that treated us well was the receptionist. More

Amazing! straight forward to xx purchase. Got to deal directly with the manager and it made the whole process a lot easier. straight forward to xx purchase. Got to deal directly with the manager and it made the whole process a lot easier. More

Do not go to this location. I wish I read review before i went. Our sales person RONALD said that they don't have a car we wanted, but if we leave a deposit he'll call o I wish I read review before i went. Our sales person RONALD said that they don't have a car we wanted, but if we leave a deposit he'll call once it's arrived. We asked him 3 times if the deposit is refundable. He said YES. We paid 2000$. Otherwise we would not pay a penny. And we trusted before big companies like this. When we went back and ask about deposit back, General Sales Manager Laurentiu said we don't get anything despite we didn't sign any legal paperwork. Next day when we came again Ronald (salesperson) was hiding and we got same answer "NO MONEY BACK "from another Manager Aaron. So they didn't provide a car and didn't give my money back. I am honestly in shock. The way they treated people is DISGUSTING. More