West Side Mitsubishi

General Manager kept ignoring my calls I purchased a used Volkswagen car from this dealership back in October, the sales representative I had was great all around. Sotheby’s day I pick up m I purchased a used Volkswagen car from this dealership back in October, the sales representative I had was great all around. Sotheby’s day I pick up my car I get 20 minutes out of the city and my rear view mirror falls off my windshield, so after speaking with the GM of the dealership I go to the local glass who was unable to re-attach my mirror due to the sensor in the back of it. I was told that my car had two features that have sensors in the back of my mirror when I bought it well neither of those features had work since I got my car. So after phoning the GM who didn’t answer, the receptionist tells me that he told her he’s been trying to phone me but I’m not answering (I never got any phone calls from him) so when I question that I’m told well my mail box was full so he couldn’t leave a voicemail which was also weird since I had no voicemails (how is my mailbox full if there’s nothing in it?) so after multiple weeks of trying to get a hold of the GM. Finally I get ahold of him at this point it’s been 3 weeks since my mirror fell off (3 weeks that I’ve had no mirror) so I’m not very ecstatic, after being annoyed on the phone he sets up an appointment to get my sensors in my mirror looked at free of charge so 2 1/2 hour drive to the city and they re-reattach my mirror. When I pick up my car I had asked what the problem was with my sensor and the service representative had no idea they were supposed to look at my sensors, and I’m told that I have to make another appointment. So again after speaking with the GM we agree that they are just going to replace the windshield because after I researched I found that once these sensors are taken off the windshield they don’t always work again. So now my second 2 & 1/2 hour trip to the city and I get a new windshield and once again they didn’t know they were supposed to look at the sensors but now 1 senor works and 1 doesn’t, so this time I say I want my car to go to an actual Volkswagen dealership so the GM agrees to send it to a Volkswagen dealership so I make the appointment take it in (now my third trip to the city) the Volkswagen dealership tells my I need new sensors which is an entire new mirror. So the Volkswagen dealership orders the part and I make another appointment to get the new mirror put in, so once the mirror was in I went back to the city (trip #4) they install the mirror and still 1 sensor work and 1 sensor doesn’t. So the Volkswagen dealership phones me and asked why I think my car has this sensor that isn’t working, so I explained well I was told it had both sensors when I bought it and I’ve had it into the Mitsubishi dealership where I bought it but they can’t fix it. The machanic at Volkswagen continues to tell me that my car only has the one sensor that the dealership lied about the second sensor. So I sent 10 hours worth of fuel on four different trips to the city and had the GM conveniently never be around when I’d phone even when the receptionist said he’d be in. Just simply based on my experience with the General Manager avoiding my calls I’d never purchase from this dealership again. Just to clarify tho the only staff I was not happy with was the General Manager all the service representatives and the sales representative were great. More

Worst place to purchase a car. Read everything over with critical detail, twice! Specifically ask they point out changes made to disclosures you've already signed. They tell peop Read everything over with critical detail, twice! Specifically ask they point out changes made to disclosures you've already signed. They tell people anything to sell them a car and pull some questionable back-handed credit manipulation (changing income amounts and sources without disclosure) to get people approved and lock them into contracts and out of deposit returns. More

Awesome service James Grouse went over and beyond to make sure that I was happy and took the time to explain the process. James worked tiredlessly to make sure that I James Grouse went over and beyond to make sure that I was happy and took the time to explain the process. James worked tiredlessly to make sure that I Received the best deal and vehicle to suit my needs. More

EXCELLENT SERVICE i like Gini and Alex they are nice person and approachable. They are good in their field and they explained everything in their knowledge, They're Awe i like Gini and Alex they are nice person and approachable. They are good in their field and they explained everything in their knowledge, They're Awesome team More

Definitely will purchase another vehicle here! I recently bought a Mitsubishi RVR 2018 from West End Mitsubishi! Liron Jenkins provided me with great service and I would definitely purchase another I recently bought a Mitsubishi RVR 2018 from West End Mitsubishi! Liron Jenkins provided me with great service and I would definitely purchase another vehicle from him! Staff here are trustworthy and loyal to their costumers. I didn’t have to chase anyone down; Liron always checked in with me first! Thank you to Liron, Mizan, and Sam for all the support you provided during this purchase. I definitely will be recommending West End Mitsubishi to all my family and friends! More

Dishonest dealer. do not tell the truth. if you do not ask they gonna hide. they do not care about you as a buyer. After finalizing the conflict, I will put th dealer. do not tell the truth. if you do not ask they gonna hide. they do not care about you as a buyer. After finalizing the conflict, I will put the whole story. More

EXCELLENT SERVICE FOR A FIRST TIME BUYER OF A VEHICLE LIKE ME IS EXCELLENT AND ALL GOES WELL WITH THE HELP OF THESE PEOPLE SAM ALBANNA FINANCE MANAGER, SALES AGENT SAM FOR A FIRST TIME BUYER OF A VEHICLE LIKE ME IS EXCELLENT AND ALL GOES WELL WITH THE HELP OF THESE PEOPLE SAM ALBANNA FINANCE MANAGER, SALES AGENT SAMUEL BLACK, AND GINI NUNES. WITHIN 3 DAYS I'VE GOT MY CAR. I WILL DEFINITELY RECOMMEND THIS BRANCH STAFF ARE HELPFUL AND FRIENDLY AND NOT GIVING A HARD TIME TO DECIDE WHICH CAR IS THE BEST TO GET. WONDERFUL SERVICE INDEED... More

Excellent Customer Service Gini Nuñez provide us with great service! She explained all the details and answered all our questions. I will recommend her to anyone.She is excellen Gini Nuñez provide us with great service! She explained all the details and answered all our questions. I will recommend her to anyone.She is excellent advisor and honest about isn’t information about different cars and prices and every time summit best and new information,, ... More

Excellent service The service is very welcoming the staff very helpful and they have done an amazing job a meeting our expectations and needs. James Grouse is the man The service is very welcoming the staff very helpful and they have done an amazing job a meeting our expectations and needs. James Grouse is the man he is a ninja salesman More

Fast service Experience was good. Customer service was excellent the only issue I have with this car dealership, is some of the comments the lead director was maki Experience was good. Customer service was excellent the only issue I have with this car dealership, is some of the comments the lead director was making to my fiancé about our car. More