West End Nissan

Worst Technicians Ever I bought New Nissan Rouge but it started giving several problems from very first day. Again after 3-4 months another mechanical issue came up. I recom I bought New Nissan Rouge but it started giving several problems from very first day. Again after 3-4 months another mechanical issue came up. I recommend better not to buy from this west end Nissan. You will be cheated with pricing as well. Think of buying a new vehicle and what if it starts giving problems in the very first year. Its so annoying . More

STAY AWAY I bought my 2015 Nissan Rogue in November 2015.Not impressed at all. It has been a fight with this dealership since the day after I picked up my SUV. I bought my 2015 Nissan Rogue in November 2015.Not impressed at all. It has been a fight with this dealership since the day after I picked up my SUV. I had to fight to get floor mats, fight to get free oils changes promised in the deal, still fighting to get my Homelink system(also in deal) and still trying to get the paperwork from the deal.I tried to return my SUV to the dealership 2 days later(I had been told they had 30 day return policy) was told I could not return the vehicle. no real reason given.was just more or less put on ignore.And do not expect to get after sales help from your sales person as staff turn over is almost a weekly event there. Even the service department has a high turn over 3 new service manager since December.My Rogue has been in their shop over 8 times in the first 6 months for service issues and none of them were resolved through West End Nissan.And the management there is less then helpful, especially if you are a single female, very condescending ,rude and unwilling to take responsibility for his sales staff or service staff. Nothing was his fault or problem. I have since had to take my Rogue to a Go Auto dealer to have all the issues fixed the West End Nissan had screwed up and refused to fix properly. I have since been barred from the dealership for letting the general manager know exactly how I feel about him,his dealership and his customer service. Save your self the hassle and buy somewhere else. West End Nissan is not a member of the BBB. More

Great service.... Until they have your money I had a used Nissan vehicle (private sale) inspected here because the previous owner had all his service performed here (pre-purchase inspection). I a I had a used Nissan vehicle (private sale) inspected here because the previous owner had all his service performed here (pre-purchase inspection). I also asked them to check for a couple different problems I had noted. Their inspection report indicated a lot of maintenance items that the had been neglected, and a missing part. I asked again about the problems I had noted, and they said the problems didn't exist when they checked for them. After purchasing the vehicle, I tried to follow up with the service manager to have the vehicle's service records released to me. They said they couldn't release them without the owner's consent. I then provided proof that I was the current owner, and asked them to enter my name as the current owner in Nissan's system (for recalls and such). I also mentioned to them that the missing part was likely removed by their service guys, and not re-installed during an oil change that they had performed. I tried following up wth these three things several times, but there was never any further response. They were quite helpful right up until the time that I picked up the vehicle after the inspection, however. Explaining in detail the items that they had identified that required attention. The shuttle was very courteous and easy to use. They were also wrong about one of the extra problems I asked them to check on, and the vehicle still has the problem even though they said it wasn't present. More

Worst Customer possible! I purchased a 2015 Nissan Xterra last month & the Service I received was TERRIBLE ! Worst I ever came across & the General Manager Kensie will Very Sw I purchased a 2015 Nissan Xterra last month & the Service I received was TERRIBLE ! Worst I ever came across & the General Manager Kensie will Very Sweet Talker but I didn't need that,I needed Excellent Customer Service .. Which I never received ...Please if you are a customer stay away from this dealership .. They want your Money but you as a valued Customer are nothing after the Deal is Done.. Take my advice if not Enjoy Your TERRIBLE CUSTOMER SERVICE YOU WILL BE RECEIVING .?? More

Service Lapses At this WE NIssan Dealer - AVOID AT ALL COSTS I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted! no quality control. I had to take it bakc toget it fixed. I recently took my x-trail in for an oil leak and they BROKE the cover that they had to open to fix the leak and now are refusing to replace it. I checked the car underneath when I noticed the leak and saw nothing hanging loose. Their service manager didn't even know that you have to take the cover off to fix the leak but was fighting any attempts to pay for it. Also when has a mechanic NOT pointed out work that needs to be done on your car? assuming that he had noticed it, it was his place to let the customer know. Thats how they make money for heavens sake!! Even Nissan canada looked at it casually and walked away. Needless to say I will NOT but a Nissan and certainly won't step into this dealership that lacks morals, ethics and general common sense thinking. it could be because of the service manager!! More

Terrible Service Department I found myself in a situation last week where i needed a key cut for my 2001 Nissan Sentra by code as i did not have a spare. I chose to go to West En I found myself in a situation last week where i needed a key cut for my 2001 Nissan Sentra by code as i did not have a spare. I chose to go to West End Nissan as 5 or 6 years ago they had cut a key for me in the exact same way. When i got there i was helped by a young lady at the service counter ( i didn't get her name but she had red hair in two buns and was wearing Nightmare befor Christmas tights). She wasn't sure how to cut the key so she had a coworker help her. When she initially returned with the key she said something must have been wrong as the key didn't cut properly, which clearly it hadn't. When she returned with the second key the result wasn't any better really but i took the key to try it out anyway. No surprise at all it didn't work. When i returned to the dealership to let them know they couldn't explain why the cut looked like it hadn't even been cut. Their only solutions were to go to another dealership to have them try and cut a key or to have all the locks in my vehicle changed as "they're probably worn". They aren't as i have no problems with any lock on my car. This unnecessary repair would have cost several hundred dollars when all was said and done. Instead what i idid was go to a professional locksmith (should have done that in the first place) and had them cut the key using the code as well. The key that i had cut at Master Locksmith worked perfectly, in every lock and the ignition of my car. When i returned to West End Nissan the following day to get a refund on the useless key they "cut" I showed the same young lady what the key should have looked like. Her response was "ok." No apology no nothing. I mentioned to her that they might want to have the key cutting machine serviced or calibrated as it was obviously not working or they had done something incorrectly when trying to cut the key. Again the response was "ok." If you aren't going to maintain your equipment or train your staff to use it don't offer the service. Her lack of acknowledgment in not having cut the key correctly and the fact that the service managers only response was to have the locks changed in my car is really appaling. I will be buying a new vehicle in the next little while and i will NOT be going to West End Nissan to look at their vehicles. My brother in law was with me during this and he was appalled at this as well and I know he and my sister will also be buying a new car soon as well and they are NOT going to West End Nissan either. More

Service Centre work I own a 2004 Nissan Maxima and have not had to go to Dealership for repair work in over 15 years. I have my own mechanic that I always use, however h I own a 2004 Nissan Maxima and have not had to go to Dealership for repair work in over 15 years. I have my own mechanic that I always use, however he could not repair an issue that I was having and said I would have to go to a dealership. After reading reviews of all Nissan dealers in and around Edmonton, I was really afraid to take my car anywhere. I chose West End Nissan, and am happy that I did. Right from the first phone call, with Amber, to my sevice technician Rian. They were both, very knowledgeable, detail orientated, and had superb customer service. Their smiles, eye contact, and gift of making one feel very comfortable is a wonderful trait to have. My car was in and out in no time and the price for the repair very reasonable. I will certainly recommend West End Nissan to anyone. Thank you West End Nissan!! More

Learned a Life Lesson - NEVER TRUST WEST END NISSAN! I fell for a well orchestrated scam by West End Nissan. Traded in my 2013 for what I thought was a 2015 - the paperwork even said 2015! (that turned o I fell for a well orchestrated scam by West End Nissan. Traded in my 2013 for what I thought was a 2015 - the paperwork even said 2015! (that turned out to be a "misprint", but the impossible to decode serial numbers were for a 2014). When I went to talk to them about it - they were ready for me. Three of them literally ganged up on me as soon as I arrived. They already had copies of all the suspicious paperwork out - they KNEW why I was there. Their response "too bad" you signed. Well, I have learned a valuable lesson: "NEVER BUY FROM WEST END NISSAN!" More

Absolute joke Bought a “brand new” 2014 Rouge from this dealership and it has proven to be a huge mistake. Typical with poor quality dealerships, the salesman start Bought a “brand new” 2014 Rouge from this dealership and it has proven to be a huge mistake. Typical with poor quality dealerships, the salesman starts off nice enough in trying to “work you a deal” and then it goes downhill quickly from there. I have had to have my Rouge back in the shop FIVE (5) times for the SAME issues. ZERO accountability. Found out through Sirius that my “new” Rouge had been previously registered and they lied on my bill of sales about the amount of KM’s at time of purchase. The most incompetent dealership I have ever had the misfortune of walking in to. I don’t think they will care too much about another bad review, that’s all they have barring the ones they wrote themselves, but take my warning and do not step foot in this dealership. Funny because when I was in there buying they joked with me about the rest of Edmonton’s “crappy” Nissan dealerships. Have a lot more to say but I think you get the point. More