West End Nissan

Terrible customer service First service I had done on my Nissan Rogue was October 2018. This was for a basic tune-up and winterizing, also had asked to have a duplicate key fob First service I had done on my Nissan Rogue was October 2018. This was for a basic tune-up and winterizing, also had asked to have a duplicate key fob made. Was asked when I booked if I was going to need the shuttle service, I said yes! After dropping off my vehicle that morning I was told that the shuttle was out, but should be back shortly, well 1 1/2 hours later I went to service desk and asked what was happening and only then was told that the shuttle had gone out to the airport and was running a little late!! No one bothered to come and let me know what was going on in all that time!? Girl at service desk then offered to drive me to my location of choice herself! Next time I went back was in December because I couldn’t get my remote car starter to work, and thought it might have something to do with the newly programmed key fobs? Was told, no, it must because I need a new battery or it was in “valet” mode and I just needed to press the buttons in a certain way, all of this was incorrect! Turns out there was a duplicate basic fob inserted under the dashboard near the steering column, that I was unaware of as I purchased my vehicle used in 2017 and it came with this Viper remote car starter that worked fine, why would I ask how? Anyway, I emailed the service manager Chris on January 12th asking what my options were to get this remote working again, and almost 3 weeks later have still had NO RESPONSE, despite the fact that he told me to e-mail him if I had any more questions or concerns?? I tried phoning today was told he had just stepped out but they would have him call me back, but no surprise, he didn’t! Regardless if you can or can’t help me with this problem, you don’t ignore your customers, RIGHT??! More

Excellent I spent months looking and comparing vehicles. I dealt with Tinnie and she was awesome. Her product knowledge was very impressive and she helped me I spent months looking and comparing vehicles. I dealt with Tinnie and she was awesome. Her product knowledge was very impressive and she helped me compare options and values comparatively for my business and I could tell she cared more about my needs than just making a sale. I am happy to say that it was a good experience and I will be back for all my family needs as well as my business. They made it a pleasure to actually go through the buying process. More

Great service I had great service from the internet department at this dealership. She help me throughout the process finding the perfect car with the budget I had. I had great service from the internet department at this dealership. She help me throughout the process finding the perfect car with the budget I had. More

Great customer service. strongly recommend anyone to purchase vehicle from Westend Nissan . If you want to drive with peace of mind after buying a vehicle, stick to Westend strongly recommend anyone to purchase vehicle from Westend Nissan . If you want to drive with peace of mind after buying a vehicle, stick to Westend. The customer service is excellent. I am very happy with the Dealership. Thank you tinnie for your sincere and honest recommendation besides humble approach to the customers like me. New or old, they deal with every customer in the best manner. You feel more comfortable to deal with them. More

Front desk to the Service Manager are pleasant people. My experience with Nissan West Edmonton was a nice one, I took my car there for repairs and they performed a fantastic job. The service Manager and th My experience with Nissan West Edmonton was a nice one, I took my car there for repairs and they performed a fantastic job. The service Manager and the whole crew are courteous and well trained for the job. I will recommend them again for other customers. More

Lacks customer service etiquette The finance manager has zero customer service skills, is aggressive in his dealings, and lacks respect for women. I would encourage the leadership t The finance manager has zero customer service skills, is aggressive in his dealings, and lacks respect for women. I would encourage the leadership team to review its customer service principles with its members. I won’t return and definitely won’t recommend this location to anyone. More

AMAZING SERVICE I just recently bought a 2018 pathfinder SL and received an AMAZING deal! The best part about it was I didn’t have to deal with the “oh this car is at I just recently bought a 2018 pathfinder SL and received an AMAZING deal! The best part about it was I didn’t have to deal with the “oh this car is at the lowest I can do but let me talk to my manager” dance. Negotiationing went as I would want it to go. TODD LAMOUREUX made buying this car a good experience...as it should be when your buying a new car! He was easy to deal with, was up front about everything, kind and really worked FOR me. Todd got me an AMAZING deal and even delivered the car knowing I have two small boys and a husband that was out of town. Thank you Todd and West End Nissan for making this such a enjoyable experience....and did I mention I got an AMAZING deal! Now if they could help me keep the two boys and dog out of my clean car! More

Great experience We just purchased a Nissan qashqai from Nathan at west end Nissan, can’t say enough good things about the experience. Nathan was upfront about everyth We just purchased a Nissan qashqai from Nathan at west end Nissan, can’t say enough good things about the experience. Nathan was upfront about everything, honest, not pushy at all and made the overall car buying experience a pleasant one. Jamaiz Was who we dealt with for financing and I can say the same about him, he made sure we understood exactly what we were signing, answered all our questions and was very pleasant to deal with. I would Definitely recommend them! More

New vehicle purchases For the most part my experience was stress free. I didn't feel pressured at all. Sophear was very friendly and extremely knowledgeable. He answered al For the most part my experience was stress free. I didn't feel pressured at all. Sophear was very friendly and extremely knowledgeable. He answered all my questions. More

Recent purchase of new vehicle Recently we purchased a 2018 Rogue. This is our second purchase through this dealership and we are very happy with the service we received. Thank yo Recently we purchased a 2018 Rogue. This is our second purchase through this dealership and we are very happy with the service we received. Thank you to the 2 sales men Todd and Sophear and also Ali for your patience in helping us decide on the right vehicle. We have always loved this dealership and team and will continue with our loyalty. Roger and Gloria Marche More