West Edmonton Hyundai

A very efficient and positive experience We have recently purchased our third Santa Fe from this dealership. It was a very efficient transaction, everyone we dealt with was very professional We have recently purchased our third Santa Fe from this dealership. It was a very efficient transaction, everyone we dealt with was very professional and the overall experience was very positive. More

Car not serviced until I followed up I have been a customer there for many years but considering a different provider for my next purchase.Took my car for service today (Saturday June 16t I have been a customer there for many years but considering a different provider for my next purchase.Took my car for service today (Saturday June 16th 2018) at 9.30 AM.The advisor informed me that the service would take 1.5 hours.I was dropped off at my address.I called back to follow up at 1.30PM( 4 hours later) and was told it has not even gone into service.Apparently they give priority to people who wait.What a rediculous and lousy service...why book in the first place if they will not prioritize the car that comes in first.That is poor customer sevice. More

Absolutely wonderful experience!!!! Not having purchased a new vehicle for 14 years this experience was a lot more comfortable than we had anticipated. NO pressure at all which we liked. Not having purchased a new vehicle for 14 years this experience was a lot more comfortable than we had anticipated. NO pressure at all which we liked. Alan Sugiyama (Sales) knew the vehicle inside and out, and there wasn't a question he couldn't answer. AND he took the time we needed to be comfortable about driving it off the lot the day we picked it up. Ray Tarrabain (finance) made the payment easy and explained the warranty as well and gave us ample opportunity to ask questions. We were introduced to the Service area so we know who to call/see for making appointments. This was a nice touch. We look forward to a continuing relationship with West Edmonton Hyundai. More

after sale was not good My son purchased a brand new car there and the sales team treated him very good. After he picked it up and came home he mentioned that the detailing w My son purchased a brand new car there and the sales team treated him very good. After he picked it up and came home he mentioned that the detailing wasn't very good as there were a couple issues. he now has had it back and not any better and was told it isn't a life or death issue. So i'm glad its not as they have lost at least 1 sale as we were looking at buying there due to the sales team but not now and will be passing that to all are friends and work antiquates. So sad with such a great sales staff and once sale is done who cares.. More

Amazing customer service Recently bought a used car from here and had an amazing experience. Was met at the door by Allan S. who was extremely friendly and ready to help. The Recently bought a used car from here and had an amazing experience. Was met at the door by Allan S. who was extremely friendly and ready to help. The car was insanely clean and Allan made sure to thoroughly explain all the features of the car to ensure I was comfortable and ready to drive it. He even followed up with me a few days later to see how everything was going. I am thoroughly impressed with the amazing customer service and great deals I received while at West Edmonton Hyundai. I highly recommend them to anyone looking for a car ! More

Even enjoyed negotiation My wife and I purchased a Sonata on May 12. We love West Edmonton Hyundai. Not only is the service department magnificent, we know that from previous My wife and I purchased a Sonata on May 12. We love West Edmonton Hyundai. Not only is the service department magnificent, we know that from previous cars that have been serviced there, but Josh (Sales) and Ocean (Salesmanager) were amazing to deal with. We got a great deal. They were professional, courteous, and not aggressive. We have purchased enough cars to recognize aggressive salesman or the years and they were quite wonderful to deal with. After the deal closed there was one minor hiccup which Ocean handled immediately. He made us feel respected and that our business was appreciated. They’ve made sure that we’ve been happy both while we were at the dealership and after. We are not employees of West Edmonton Hyundai, just repeat customers. Happy repeat customers we should say. More

Wonderful experience Bought our first brand new vehicle here today and it was a great experience Philip Marqueses was amazing. Very knowledgeable and professional ! Ray Bought our first brand new vehicle here today and it was a great experience Philip Marqueses was amazing. Very knowledgeable and professional ! Ray in Finance was great too. Thanks for making this a memorable experience More

Helpful, respectful, and pleased I had the experience of going to the West End Hyundai to purchase a new vehicle. It started off a bit rocky but with the help of Ocean I was able to p I had the experience of going to the West End Hyundai to purchase a new vehicle. It started off a bit rocky but with the help of Ocean I was able to purchase a vehicle that I went in there wanting and getting a great deal in the budget and range that I had given. He was very helpful in getting everything sorted and was a very pleasant gentleman to deal with. I would recommend his services as he took the time to get a deal on a vehicle and give me as the customer exactly what I was looking for and needing. Kumar in finance was very friendly and knowledgeable about the vehicle and everything that could be added and how best each addition would be for the vehicle and its longevity. I am very happy with how the appointment turned out and with the help from both staff members I was able to leave feeling happy and satisfied with the decision to choose Hyundai as my new vehicle purchase. More

So far so good Our experience was most favourable. .Salesperson Alan Sugiyama was very knowledgeable and had all the answers. Of the 3 comparable vehicles we looked Our experience was most favourable. .Salesperson Alan Sugiyama was very knowledgeable and had all the answers. Of the 3 comparable vehicles we looked at the Hyundai Santa Fe has won out over the Honda CRV, the Kia Sorrento and the Ford Edge. More

Always impressed with the service!!!! Just bought my 3rd veh from them, Allan Sugiyama was excellent to deal with. helpful and knowledgeable. One of the best things I like about the dealer Just bought my 3rd veh from them, Allan Sugiyama was excellent to deal with. helpful and knowledgeable. One of the best things I like about the dealership is I never feel pressured into buying or getting any repairs done. They are always helpful and Allan was great with everything. Also a special mention to Kumar for handling my financing. Definitely recommending Allan and the whole team at the dealership!!!! More