West Coast Ford Lincoln

Messed up my Sync - not thorough service. They replaced my Sync module. 2 weeks later periodic fails began where the voice recognition and Guidance audio fails / does not get ready. For 13 mon They replaced my Sync module. 2 weeks later periodic fails began where the voice recognition and Guidance audio fails / does not get ready. For 13 months I've left them the vehicle 6 times to troubleshoot but all they do is check for new updates. I cannot say if they are not competent or if it is a FORD software issue, but their inability to address the issue and unwillingness to replace the Sync shows their level of service. On a separate occasion I asked them to check a low tire pressure warning, but got the vehicle back as 'no issue' just to find a fat nail in the thread. On the bright side, here's their tire thread measurements - seems like my tires are building thread: Sep 2019 4/4/4/4mm Mar 2020 5/5/5/5 mm Apr 2020 6/6/6/6 mm More

We were looking to purchase a new vehicle & stopped in at the dealership...Knowledgeable staff made it a great experience & would recommend our salesperson Joe to anyone looking to purchase new or used....En the dealership...Knowledgeable staff made it a great experience & would recommend our salesperson Joe to anyone looking to purchase new or used....Ended up in a new Ford Edge & we love it! More

Replaced my radiator when the real fault was a intake gasket leak. Was charged 750.00 drove out of the service department. Within 5 minutes the radiator was empty. Returned only for them to tell me it w gasket leak. Was charged 750.00 drove out of the service department. Within 5 minutes the radiator was empty. Returned only for them to tell me it was a new fault. More

I have always had great experiance I come here for my services and I have never had a problem. Everyone is nice, professional and accommodating. I have been to other Fords and have not I come here for my services and I have never had a problem. Everyone is nice, professional and accommodating. I have been to other Fords and have not had the same reaction. Reading the bad reviews other people have left I felt the complete opposite about my experiences and wanted to share some positive encounters. Good work West Coast! More

Forced Deposit on unavailable vehicle The dealership "bait and switched" me a total of 4 times. I was offered a vehicle and was pressured to put a deposit and apply for financing. They acq The dealership "bait and switched" me a total of 4 times. I was offered a vehicle and was pressured to put a deposit and apply for financing. They acquired my deposit and I was approved for financing on a vehicle and was later told that it was unavailable. The vehicle was available I discovered after some investigative work, but, was a demonstration vehicle. It had 10,000 km on it. Basically, a used vehicle. We had a signed document of trade in and monthly payments. The dealer claimed he found a close match in Alberta. Later told me he had to devalue my trade in and charge me more (even though I would get less) Charge me an impressive amount for a minor upgrade, even though the vehicle as a whole had been downgraded. All after signing and authorizing financing. Their response is essentially Its the other dealer's fault. I can find out the information with a phone call, and did. Due diligence is outside of their responsibility. More