Waterloo Honda

Greg, the salesman, was very patient with my questions and helpful throughout the entire purchase process. and helpful throughout the entire purchase process. More

“Excellent service, friendly staff, smooth buying experience, fair pricing, and I’m thrilled with my new Honda!” experience, fair pricing, and I’m thrilled with my new Honda!” More

Service was fast, efficient, and friendly. They didnt overcharge for things I didnt need which was appreciated! They didnt overcharge for things I didnt need which was appreciated! More

I have always had my service, including tire swap and storage, done by Waterloo Honda over the years I have had my 2022 CRV. It's always good, sometimes great, but this time it was excellent! Collins Aga storage, done by Waterloo Honda over the years I have had my 2022 CRV. It's always good, sometimes great, but this time it was excellent! Collins Agahzadeh was my service advisor. He was patient, reassuring, and made me feel comfortable despite my concerns. He is a great communicator, which is such an important talent for someone in customer service. I took his card to share with my sister, who just bought her Civic from Waterloo Honda. We're hooked! More

The dealership answered my call and scheduled me in at my convenience. I dealt with one service person throughout the experience and he was always very helpful and pleasant with me. Everything was resolved convenience. I dealt with one service person throughout the experience and he was always very helpful and pleasant with me. Everything was resolved within the time frame told to me. More

Tim walked us through everything. He did a great job and we appreciate how he handled the sale of the car. The service Department did not include our tints on pickup however Tim is ha He did a great job and we appreciate how he handled the sale of the car. The service Department did not include our tints on pickup however Tim is handling the situation. Lookign forward to buying another vehicle in the future. More

Thorough and kept informed throughout the service. Explained in detail about what was being done Explained in detail about what was being done More

Good experience buying a new vehicle. Sales and finance were very helpful and informative. I would recommend the dealer Sales and finance were very helpful and informative. I would recommend the dealer More

May 23, 2026. Beware. Everything felt smooth and pleasant until the finance office stage, what I realized later felt like a hidden trap where the push to buy exten Beware. Everything felt smooth and pleasant until the finance office stage, what I realized later felt like a hidden trap where the push to buy extended warranty/add-ons began. My advice: do not sign anything on the spot! Take the paperwork home and think overnight before making a major financial decision. Staff that contributed to this extremely negative buying experience: KOURTNEY (Financial Services Manager): when I hesitated and did not want to proceed with the extended warranty, I felt pressured to continue at 10PM at night, discouraged from taking time to think until the next day, and intimidated by the process. BRYAN (Sales Manager): when I reconsidered the deal, I was interrupted during conversation, gaslighted, dismissed, blamed, told I was no longer their customer after ~10 years at this location that felt extremely hurtful, and shown the door multiple times. Result: I lost my down payment like a literal punishment for cancelling the deal and told I caused this on myself by Bryan. I also requested documents and did not receive them either. Customers should be able to ask questions, take time to think, review documents, and be treated respectfully throughout the process. Deals may not always work out for the staff, but when customers feel safe, respected, and informed, they may return in the future. In my experience, this location failed to provide that sense of trust and customer safety, resulting in a loss of confidence that feels irreparable. Learn from my mistake: read reviews from multiple sources before going there and be extfa vigilant in the financial manager's office. More

Went for my first service yesterday and the advisor was very helpful and answered all my queries in a very professional manner. Very knowledgeable about what he was talking. Thank you! very helpful and answered all my queries in a very professional manner. Very knowledgeable about what he was talking. Thank you! More