Waterloo Honda

I am very happy with the service received to replace my 5-year old battery which died on a Saturday. I had the car towed to the dealership just before closing the same day, and was subsequently contacted b 5-year old battery which died on a Saturday. I had the car towed to the dealership just before closing the same day, and was subsequently contacted by the service department early Monday morning. The problem was diagnosed and the battery replaced before noon the same day at almost exactly the same cost (within a dollar) as initially estimated. The shuttle service was also excellent. More

We were guided very well on selection of the vehicle and proper support was provided by the sales and finance team to have the car all set for the road. proper support was provided by the sales and finance team to have the car all set for the road. More

Service done on time and staff person went out of his way to solve a tech problem I had with truck to solve a tech problem I had with truck More

I had a very disappointing experience at Waterloo Honda. Took my Odyssey in for a service and to fix a rear entertainment issue. The staff was unprofessional and split the problem into multiple tasks to ove Took my Odyssey in for a service and to fix a rear entertainment issue. The staff was unprofessional and split the problem into multiple tasks to overcharge me. They also blamed my security camera installation for a harness issue, which I believe is inaccurate. Additionally, they showed clear bias because I purchased my vehicle from another dealership. Overall, the service was inefficient and overpriced. I won't be returning to this dealership. More

Great service. Was able to get car in for service in a timely manner. Clearly explained the problem and they were able to get the car repaired that day. Patient Was able to get car in for service in a timely manner. Clearly explained the problem and they were able to get the car repaired that day. Patient in answering all our questions. Very helpful . More

Tomas and the team took great care of me and my car. He thoroughly explained exactly what I needed to have done and what I should and shouldn't need done on my next regular maintenance visit. Really a He thoroughly explained exactly what I needed to have done and what I should and shouldn't need done on my next regular maintenance visit. Really appreciate it! More

Amazing service! !! Ordered parts and installed with 2 weeks, I will continue to use Waterloo Honda !! Ordered parts and installed with 2 weeks, I will continue to use Waterloo Honda More

Tomas and the team did a great job with my tire switch visit. Quick, so very friendly and effective. Thank you. visit. Quick, so very friendly and effective. Thank you. More

Great service. Gave all information that I needed for purchasing the car and explained everything before the test drive. Gave all information that I needed for purchasing the car and explained everything before the test drive. More

The purchasing process at the Honda dealership was not very satisfactory. Upon acquiring a new vehicle with 62 kilometers already logged, I observed that the car was notably unclean both internally and ex very satisfactory. Upon acquiring a new vehicle with 62 kilometers already logged, I observed that the car was notably unclean both internally and externally, resembling a demonstration model rather than a fresh purchase. Additionally, the absence of customary presentation gestures, such as a bow or ribbon during the delivery, contributed to an underwhelming experience akin to receiving a pre-owned vehicle. Moreover, during the signing of documents, there was a lack of adequate explanation regarding their contents, leaving me with uncertainties regarding the transaction. More