Waterloo Honda

No value for the customer's time. Despite booking an appointment during the week and in advance still being asked to wait almost 4 hrs and the mechanic hasn't even started working on Despite booking an appointment during the week and in advance still being asked to wait almost 4 hrs and the mechanic hasn't even started working on the car yet! Maybe let the customer know next time so they can plan their day or offer a complementary shuttle service right from the get go! Poor customer service! That's a shame! More

I bought my Honda civic at Waterloo Honda 6 years ago. This rply is about the service I got when I had a battery failure on aug 6/24 and they put in a new battery . Then on Aug 23 this battery failed, an This rply is about the service I got when I had a battery failure on aug 6/24 and they put in a new battery . Then on Aug 23 this battery failed, and they did not have a replacement available,but John Resendes was very helpful to arrange a rental for us until it came in. It was our 60th wedding anniversary over that weekend, so we had to have a vehicle. I HAVE APPRECIATED JOHN'S HELPFULNESS ANY TIME I HAVE BEEN AT YOUR DEALERSHIP, AND WANT TO RECOGNIZE HIM FOR BEING SO HELPFUL , AND PATIENT. Thanks again. Donald Snyder More

Steve is amazing and really appreciated his kind service and assistance! Thank you so much for everything. Love the new car and looking forward to when I come in to see him and assistance! Thank you so much for everything. Love the new car and looking forward to when I come in to see him More

Professional and nice communication Explaining detail Helping for my requests and questions I recommend for dealing detail Helping for my requests and questions I recommend for dealing More

I've had two brief experiences with this dealership. Both absolutely fantastic, The individuals in the service area are patient, take time to inspect and explain What services are needed and why. They a Both absolutely fantastic, The individuals in the service area are patient, take time to inspect and explain What services are needed and why. They are pleasant with excellent communication. This morning I used the shuttle service to get home and my shuttle driver was phenomenal. Wonderful conversationalist, makes you feel like your taking a drive with an old friend. Absolutely wonderful group of employees. More

Waterloo Honda best customer service. Jared was very helpful and knowledgeable. Will recommend Waterloo Honda to family and friends. Jared was very helpful and knowledgeable. Will recommend Waterloo Honda to family and friends. More

Service great/ friendly and, extra shop supplies too high for what I had done.Thanks. high for what I had done.Thanks. More

Really awesome experience buying my first car at Waterloo Honda. Ryan M. was a fantastic sales rep, super honest, easy going and not pushy at all. Eric D. was great too. Fast work and had my car ready in jus Honda. Ryan M. was a fantastic sales rep, super honest, easy going and not pushy at all. Eric D. was great too. Fast work and had my car ready in just a week. Would definitely recommend! More

Damir was so very knowledgeable and helpful with the purchase of my CRV. It made something that could be very stressful, not at all. Thank you soo much purchase of my CRV. It made something that could be very stressful, not at all. Thank you soo much More

I am quiet satisfied with the service, it was explained well what needs to be done for first service appointment. well what needs to be done for first service appointment. More