Waterloo Honda

Delivered a used truck with interior not cleaned properly sales person unable to get a response as to when problem could be fixed ,no follow up from sales manager or service manager.Still waiting been two we sales person unable to get a response as to when problem could be fixed ,no follow up from sales manager or service manager.Still waiting been two weeks and no response.Also air pressure of tires was not adjusted properly after safety inspection left front tire had over 50psi This could of been a safety issue due to poor inspection procedure. More

Nice job. They heard my concern very carefully and provided feedback on time. Friendly service technician. They heard my concern very carefully and provided feedback on time. Friendly service technician. More

Tomas was very friendly and efficient with check in and out of my car for swapping of tires out of my car for swapping of tires More

Was treated professionally and courteously. All questions answered truthfully. Was even offered a possible solution to a problem involving snow tires. All in all a pleasant experience. All questions answered truthfully. Was even offered a possible solution to a problem involving snow tires. All in all a pleasant experience. More

Good communication. They understood my issue provided right guidance. My adviser Toma was very accommodating and polite. They understood my issue provided right guidance. My adviser Toma was very accommodating and polite. More

I’m have been a longtime customer and never feel I’m taken for granted. Jorge always does his best to make for a great experience. taken for granted. Jorge always does his best to make for a great experience. More

Recently visited Waterloo Honda in search of a new car and had a wonderful experience. I was assisted by Dave, a knowledgeable and friendly salesperson, who guided me through their selection of Honda CRV and had a wonderful experience. I was assisted by Dave, a knowledgeable and friendly salesperson, who guided me through their selection of Honda CRV Sports. He was attentive to my needs and answered all my questions with great detail. Natasha in finance was exceptional as well. She made the financial aspects clear and understandable, providing me with various options that suited my budget. The customer service at Waterloo Honda was top-notch. From the moment I walked in, I felt welcomed and valued. The team was professional, the dealership was well-maintained, and the entire car buying process was smooth and hassle-free. Thanks to Dave and Natasha, I am now the happy owner of a new Honda CRV Sport. Their expertise and customer care greatly influenced my decision. I highly recommend Waterloo Honda for anyone looking for a new vehicle. Their team goes above and beyond to ensure customer satisfaction. A big thank you to Dave and Natasha for their exceptional service More

The service advisors are great! The communication is also great. Everyone is very friendly and helpful. The communication is also great. Everyone is very friendly and helpful. More

I brought my car in for a lot of things, needed stabilizers replaced, spark plugs, brakes etc. left the car there for a week as I was out of province. Got the car back trashed, think they may ha stabilizers replaced, spark plugs, brakes etc. left the car there for a week as I was out of province. Got the car back trashed, think they may have left it unlocked, lost my work boots. Claimed the car was brought in like that. They gave me a free detailing in exchange but I was busy that week and needed the car. They said to call back when I had time. About 3 weeks later, called back and scheduled the detailing, no one could find the information on this free detailing. Finally got a call back from the manager, she said she would work out a time for me and call back. I also expressed I would like new winter tires at the same time. Gave my credit card info and order in for the tires. I didn’t hear back for nearly two weeks, I had to call in. All of a sudden they had everyday open in the week for me to get the car detailed and the tires swapped. Booked the service for a week later. Dropped the car off the night before, they did the detailing but found out late afternoon that the tires were missing, told me someone else “accidentally” picked them up. Called back 20 mins later, found out that was a lie, they actually just didn’t order them. Had to wait another day for my tires to be put on. Finally the car is working but I’m not really impressed by the customer service. Car works great though. More

Dealer serviced my car promptly. I made an appointment and said I would wait for the car. I made an appointment and said I would wait for the car. More