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Volvo of Toronto
Toronto, ON
210 Reviews
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210 Reviews of Volvo of Toronto
September 19, 2026
My 13 year old Porsche Diesel died without warning, so I went straight to Volvo Cars Toronto on Eastern Avenue the same day. We'd owned an XC90 before, so this wasn't a new platform to learn, and my researc went straight to Volvo Cars Toronto on Eastern Avenue the same day. We'd owned an XC90 before, so this wasn't a new platform to learn, and my research told me it was the right move. I'd booked ahead with Lyana Tamin, the brand representative. She got back to me fast and had her team ready to move. The one frustration was money, not car. We spent far more time on trade in value than on the vehicle itself. The initial number was a lowball, low enough that I nearly walked. Losing a deal over a couple thousand dollars, money that gets absorbed into the lease anyway, makes no sense. Lyana stepped in and came back with a fair number, and that saved it. Tonya Thompson in Financial Services moved things along quickly once the numbers were settled. We signed the same day, about an hour total. Pickup two days later was smooth. Jonathan, the brand ambassador, was patient walking us through the new touchscreen setup and the PHEV system. One small note on presentation. Volvo as a brand stands for safety and security, and the dealership experience could do more to reflect that polish. Next to Porsche, it feels a step behind on the finishing touches, not the substance, just the shine. Good team, worth the visit. Just spend less time negotiating and more time on the car. More
by jwylie01
Employees Worked With
Tanya Thompson, Jonathan, Lyana Tamin
September 30, 2024
Unfortunately I became a captive audience. They missed to identify the problem 3 times and refused to promise to do it right or make any commitment to finally fix my car. Then gave me hard tim They missed to identify the problem 3 times and refused to promise to do it right or make any commitment to finally fix my car. Then gave me hard time and were angry because I ranked them 5. Retaliation I guess! More
by Norman
Employees Worked With
Francis Wong
January 04, 2023
Don't work with Volvo of Toronto! !! They are focused on sales and provide terrible support. It's worse than a used car dealership. I wish I had read the other reviews before I bough !! They are focused on sales and provide terrible support. It's worse than a used car dealership. I wish I had read the other reviews before I bought from them. Live and learn. More
by UnhappyCustomer
Employees Worked With
Abraham Martinez, Sahib Josan
January 07, 2022
Terrible Customer Service…. I leased a V60 from them. I’m about 4 hours away from this dealer but they had what I wanted in stock. Made the deal over the phone. I was hoping to expedite the sale as I I’m about 4 hours away from this dealer but they had what I wanted in stock. Made the deal over the phone. I was hoping to expedite the sale as I had a drive down to pick it up, however the deal didn’t come through in time so they arranged to have it floated at my cost. During the course of this deal I was passed from person to person. No consistency in contacts. Emails went unanswered and voicemails were never responded to. I asked “when will it be delivered” as this was a company car and was required. They said it would be picked up on Thursday. I assumed they answered my question however what they neglected to tell me is that it was picked up but wouldn’t be delivered for more than a week. I waited around all day Thursday and the car never showed up. Phone calls and emails never responded to so, they had my money but they never responded to when it would be delivered. I found out from the float company the following Friday that it would be delivered. Emails and voicemails go to die at this dealership. As soon as they have your money, you won’t hear from them. More
by Tammy
Employees Worked With
Emily Pinrose
October 26, 2021
Great car, but wishing I didn't buy it because of the poor service at this dealership. The next closest dealer is too far away so I usually have to come here unfortunately. poor service at this dealership. The next closest dealer is too far away so I usually have to come here unfortunately. More
by SteveStOnge
Employees Worked With
Francis Wong, Paolo Aranjuez
September 17, 2021
Horrible. No one returns emails or calls. They are happy to take a hold deposit, not so happy to refund it when the deal doesn’t happen. to take a hold deposit, not so happy to refund it when the deal doesn’t happen. More
by j_richards
Employees Worked With
Dani - terrible customer service, Jonathan Wu
July 13, 2021
I have owned a Volvo for 10 years. The service is almost always awful beyond belief. The worst service of any kind I have ever had. Service manager is insulting. Never, ever service your car at a Volvo always awful beyond belief. The worst service of any kind I have ever had. Service manager is insulting. Never, ever service your car at a Volvo dealer. More
by rcrcrc
Employees Worked With
Francis Wong
December 18, 2020
I am so upset about my experience at Volvo of Toronto, I felt the need to share my experience. I take care of a luxury residence and with that its cars. I deal with several dealerships in the city, incl felt the need to share my experience. I take care of a luxury residence and with that its cars. I deal with several dealerships in the city, including Acura across the parking lot. This year a Volvo was added to the car list. i was spoken down to in their service department and my Input was dismissed upon arrival. They spoke to me as if I had no idea what I was doing and took poor care of the car. (It’s not my car! And I was there for that very reason - to take care of it) they pointed my nose at all it’s problems like I was some spoiled brat. I work for these people and I need the car fixed! They drive in the mud and yes it hurts the car I’m here to get it fixed. They dismissed my comments about the mud and insisted that because I drove with a flat tire (again - I explained I was not involved) that the tire had to be replaced and it would take 2 days. They refused to check the car on the road and gave the car back with new wheel and the car still shook violently on the road after I left. Their excuse for not checking if they fixed the car - was that they had “told” me it could be mud. And that I should take better care of the car. I was at the service centre trying to take care of the car! It was just insane and their inability to stop and listen to the words I was saying was something out of a comedy sketch about men mansplaining to women. In general - Of all my experiences in home maintenance dealing with trades and men all the time, this was the most stereotypical bad experience of my career. I would strongly advise any women to steer clear and try to find a service dealer who is able to listen and contribute to a constructive conversation without blaming the client. Sajid was lovely but didn’t follow through with testing the car like he promised before I picked it up, causing the problem. Lee was terrible at mediating and making it right without blaming his client when it was an obvious oversight of his department. More
by Lori
Employees Worked With
Lee Potter, Sajid Nazir
August 20, 2020
A long overdue review having purchased an XC40 from Janet late last year. Janet was knowledgeable and seemed genuinely interested in my getting a car I’d be happy with versus generating a sale. She has foll late last year. Janet was knowledgeable and seemed genuinely interested in my getting a car I’d be happy with versus generating a sale. She has followed up a couple times since purchase to make sure all was well, not unexpected but very much appreciated. I would not hesitate to recommend her to friends and family considering a Volvo purchase Steve T More
by Steve T
Employees Worked With
Janet Doan
