Volkswagen Victoria

Damaging service, no compensation provided I do not recommend bringing your car here. I took my car in for regular servicing, they told me I had an oil leak which I had repaired. Less than a mo I do not recommend bringing your car here. I took my car in for regular servicing, they told me I had an oil leak which I had repaired. Less than a month later my engine was destroyed due to a lack of oil. They took no responsibility and provided no compensation. The GM told me that these things happen to all makes of cars and models. The timing seems a little too coincidental, and we were advised by others in the industry that this was likely an error on their part. More

Great employees overall, very helpful Can't thank the people here enough. Was in the market for a new car and they did absolutely everything they could to help me. Huge thanks to Jodi in s Can't thank the people here enough. Was in the market for a new car and they did absolutely everything they could to help me. Huge thanks to Jodi in sales, Brad in financing, and Matt the sales manager. All incredible people to deal with. Definitely recommend buying from them. More

Dishonest, do not honour purchase agreements, mislead Bought a demo golf earlier this year. Ad showed different rims. Test drove with advertised rims. Went to purchase: those rims not included at same adv Bought a demo golf earlier this year. Ad showed different rims. Test drove with advertised rims. Went to purchase: those rims not included at same advertised price. Bought anyway. Promised 2 years free servicing (oil changes). First one at 7500 km covered. Next recommended not covered. Told bs about diff bw factory recommended intervals and vw victoria recommendations. Told otherwise at purchase. Lastly, car has lowering kit in it. Not communicated that this NOT covered under factory warranty. One dishonest turn after another. More

Excellent Service I bought a used Eos from another dealer and over the past 2 years this dealer has gone out of their way to help with minor warranty issues and have al I bought a used Eos from another dealer and over the past 2 years this dealer has gone out of their way to help with minor warranty issues and have always been friendly and helpful. More

Didn't end up buying, but excellent customer service Worked with Jodi looking at a used 2014 GLI. Although we didn't end up purchasing from him, he was transparent on price, didn't promise anything that Worked with Jodi looking at a used 2014 GLI. Although we didn't end up purchasing from him, he was transparent on price, didn't promise anything that he couldn't deliver on, came in on his time off to show us the car as we're from the lower mainland, updated and kept me in the loop throughout the process. Completely hassle free when we chose to go a different direction and honestly cares that you make the right decision and are a happy customer. Highly recommend Jodi as your salesman in a VW and we'll recommend him to our friends and family. BD More

Lease renewal I have been going to VW victoria for almost 8 years and keep going back because of the outstanding service. Ive recently connected with Anthony on the I have been going to VW victoria for almost 8 years and keep going back because of the outstanding service. Ive recently connected with Anthony on the last 2 cars I have purchased and couldn't be happier. He calls to check in, and makes sure the process is seamless. I needed to switch cars due to having a family and needing more room, and he went out of his way to find me something suiting me and my situation and my personal requests. I can't thank Anthony and the VW team enough! Highly recommended. More

Amazing Service I was impressed with the quality of service offered by the associates of Volkswagen Victoria. The staff are kind, attentive and so accommodating. The I was impressed with the quality of service offered by the associates of Volkswagen Victoria. The staff are kind, attentive and so accommodating. The entire atmosphere felt comfortable and relaxed, but with a level of professionalism that I noticed and appreciated. This sets them apart from my experiences with other dealerships. More

Excellent Service I recently bought a VW Golf City from VW Victoria. From the salesperson to the managers to the service department, everyone went out of their way to m I recently bought a VW Golf City from VW Victoria. From the salesperson to the managers to the service department, everyone went out of their way to make the whole process of buying my first car an amazing experience. Thank you for going above and beyond! More

Misleading information to get sale. I purchased several parts, including a new key FOB. Parts department said that I would be able to come in any time (within store hours) and a tech wou I purchased several parts, including a new key FOB. Parts department said that I would be able to come in any time (within store hours) and a tech would be able to program the fob. Seemed reasonable... This turned out to be untrue when I arrived to have the programming done. I was told I would have to make an appointment during my work day. Weekend appointments are "temporarily unavailable". My work schedule is inflexible for the time being, and I wouldn't have bought it if I knew that the Techs weren't available during the hours the dealership was open. I just wanted reliable information when I went in, which I did not get. I don't think they will be getting my business or my recommendation in the future. More

Just missed I viewed a used car with VW Victoria, the sales man was cool, yet polite, helpful, courteous, and not in the least pushy. He was direct and accommodat I viewed a used car with VW Victoria, the sales man was cool, yet polite, helpful, courteous, and not in the least pushy. He was direct and accommodating and happy to meet my needs with excellent, respectful service. Had a great test drive and they were happy to offer what I wanted for my trade in. The car they showed me was even better than expected on viewing and test driving it. They will not budge on price though, which was a little disappointing, but the car really was excellent. As they wouldn't take an offer, in the time I rang my wife to check she was okay with the deal, the car was unfortunately sold to another customer who had looked at it directly after me. I missed it by a few minutes, entirely my fault really. I would still highly recommend this dealership. More