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Volkswagen Victoria

Victoria , BC

4.6
95 Reviews

3329 Douglas St

Victoria , BC

V8Z 3L2

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Showing 95 reviews

March 09, 2018

Damaging service, no compensation provided I do not recommend bringing your car here. I took my car in for regular servicing, they told me I had an oil leak which I had repaired. Less than a mo More

by Kat Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan
February 20, 2018

Great employees overall, very helpful Can't thank the people here enough. Was in the market for a new car and they did absolutely everything they could to help me. Huge thanks to Jodi in s More

by Kevin Johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi, Brad, Matt
October 17, 2017

Dishonest, do not honour purchase agreements, mislead Bought a demo golf earlier this year. Ad showed different rims. Test drove with advertised rims. Went to purchase: those rims not included at same adv More

by drheldon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
September 21, 2017

Excellent Service I bought a used Eos from another dealer and over the past 2 years this dealer has gone out of their way to help with minor warranty issues and have al More

by Ken G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Various
August 10, 2017

Didn't end up buying, but excellent customer service Worked with Jodi looking at a used 2014 GLI. Although we didn't end up purchasing from him, he was transparent on price, didn't promise anything that More

by Bdd89
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jodi Skaff
April 29, 2017

Lease renewal I have been going to VW victoria for almost 8 years and keep going back because of the outstanding service. Ive recently connected with Anthony on the More

by Sara J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Richard & Randy
April 28, 2017

Amazing Service I was impressed with the quality of service offered by the associates of Volkswagen Victoria. The staff are kind, attentive and so accommodating. The More

by Geneticpoem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Shaver
April 28, 2017

Excellent Service I recently bought a VW Golf City from VW Victoria. From the salesperson to the managers to the service department, everyone went out of their way to m More

by Firstcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Shaver, Anthony Atigari
April 19, 2017

Misleading information to get sale. I purchased several parts, including a new key FOB. Parts department said that I would be able to come in any time (within store hours) and a tech wou More

by Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts department
July 18, 2016

Just missed I viewed a used car with VW Victoria, the sales man was cool, yet polite, helpful, courteous, and not in the least pushy. He was direct and accommodat More

by Nick Laro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember the sales man's name
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