Volkswagen Victoria

Untrustworthy, rediculous prices, poor service This dealership charges obscene rates for any type of repair/maintenence, show no customer loyalty and have well below average customer service. Do yo This dealership charges obscene rates for any type of repair/maintenence, show no customer loyalty and have well below average customer service. Do yourself a favour and go ANYWHERE else for you volkswagen needs. More

Unreasonable waits I went to the dealer to buy replacement keys. $500 for two, plus $60 to code them. Cost more than a cell phone and does much less. Made an appoin I went to the dealer to buy replacement keys. $500 for two, plus $60 to code them. Cost more than a cell phone and does much less. Made an appointment to get them coded at 11:30. Was told it couldn't stat until after lunch time. So why make an appointment for 11:30? I asked if I could run errands and come back after lunch, they said yes, and made another appointment for 1. Came back and was told it's another 1 1/2 hour wait! Stupid bloated system. More

Fair Pricing, No Pressure, Great Customer Service! We found the model with options we wanted in Victoria from our lower mainland home. They where great on the phone. We came to a great deal, supplied a We found the model with options we wanted in Victoria from our lower mainland home. They where great on the phone. We came to a great deal, supplied all information in an email. They even picked us up at the ferry! The car and deal went exactly as planned. We did not find any hidden costs or deception. Very friendly and easy to get along with. They even threw in the floor mats for us making the trip from the lower mainland. I would recommend them any time! More

kept tacking on undisclosed administrative charges - totaled over $1600 when done. When we complained we were told there was a waiting list for this type of vehicle and we didn't have to buy it - so we totaled over $1600 when done. When we complained we were told there was a waiting list for this type of vehicle and we didn't have to buy it - so we cancelled our deal. More