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Victoria Hyundai

Victoria, BC

3.5
719 Reviews

525 Gorge Road East

Victoria, BC

V8T 2W5

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Showing 719 reviews

September 25, 2014

Above and beyond I would like to thank Indy Brar for his amazing help and going to mats for me in a very stressful time. He went way above and beyond for me, made call More

by barb.bernard.50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indy Brar
Sep 25, 2014 -

Victoria Hyundai responded

Hi Barbara - Steve here. Thanks so much for taking the time to write this kind review, we really appreciate it, and you've made our day. I agree about Indy, he is a pretty cool dude, and he is the first to go above and beyond. I am really glad that things worked out, you are such a great customer, and so nice to work with. Have a great day, thanks for your repeated business, and congratulations on your new wheels! Steve.

September 24, 2014

The new car From start to finish we experienced excellent service and attention to detail from a caring team in the sales department. First, we met Andrew about More

by Integra_tr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Andrew Hubbard, Bruce Blake
Sep 25, 2014 -

Victoria Hyundai responded

Hi Integra_tr Steve here, thanks so much for your kind words and for specifically mentioning Andrew, Indy and Bruce. We work really hard to provide the level of service that you describe and are pleased that those efforts arent lost on you :) Andrew Indy and Bruce, like most other salespeople are under a tremendous amount of pressure. For anyone that hasnt worked in a car dealership I can say that no two days are ever the same. Many people come into any car dealership expecting a negative experience - we are always forced to contend with that pre-conceived notion, and it can be hard to take day in and day out. It wears the best of us down some days. Throw in the fact that its a commission based job, and phew - this can be a tough way to make a buck! It takes a group of dedicated, professional, enthusiastic, and upbeat guys and gals to tackle that challenge and fight the misconseptions, proving them wrong with actions and then turning the dealership and the process of buying a car into a fun and pleasurable experience. We are blessed here to have that team and are so pleased that you noticed. This is a labour of love for all of us! Have a great day, and congrats on your new wheels. Steve.

September 20, 2014

Good Customer Service representative I've been back and forth recently with a few issues regarding my AC on an Elantra, which could have been a frustrating experience were it not for Core More

by howardsanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Klontz
Sep 23, 2014 -

Victoria Hyundai responded

Hi Howard, Steve here. Thanks so much for your kind words on the service that you received from Corey. I agree, its always frustrating when something breaks, and even more so when it breaks frequently. Im glad to hear though that Corey helped make an unpleasant experience a little bit better. Thanks so much for your trust. Steve.

September 19, 2014

Excellent Service by Customer Service Specialist Sarah Sullivan provided excellent customer service. She made my visit to your dealership easy and enjoyable. I received friendly, accommodating and pr More

by Sara Wilkerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2014 -

Victoria Hyundai responded

Hi Sara - Steve here. Thanks so much for taking the time to write this kind review and for visiting us here at the dealership. You've made our day! All the best, Steve.

September 18, 2014

Top Notch Customer Service! I had the pleasure of meeting Andrew Hubbard. He was super friendly and accomodating and made every effort to give my wife and I the comfort we needed More

by PenDack19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Hubbard, Andrew Hubbard
Sep 18, 2014 -

Victoria Hyundai responded

Hi PenDack19: Steve here. Thanks for your kind words and congratulations on your new wheels! You have made our day with them. We agree, Andrew is awesome, and we are happy to be part of his team. Enjoy your new Hyundai and have a great day! Welcome to the family! Steve.

September 15, 2014

Purchase of a New Hyundai Santa Fe Limited Our new Santa Fe Limited is outstanding, beautiful ride with lots of electronics, which I am sure will take sometime to learn. Need a salesman see Tr More

by Peggy Hunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Dick, Tristan Marshall
Sep 18, 2014 -

Victoria Hyundai responded

Hi Peggy - Steve here. Thanks so much for your kind words and for choosing us as your dealership. We appreciate it, and are excited that you enjoyed your time with us. Thanks again!

September 13, 2014

First time fun at car dealership All my past experiences with car dealerships have been long, boring, dreadful, and a tiring experiences. Not so though at Victoria Hyundai, their sta More

by grant10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Tristan Marshall, Bruce Blake
Sep 18, 2014 -

Victoria Hyundai responded

Hi grant10 - Steve here, thanks for taking the time to write this nice review. We agree re: sense of humour, this is a pretty funny place to spend a day, it would make a great reality TV comedy :) Congrats on your new wheels and please come up and say hello to your new friends when you are around in service or in the neighbourhood! Welcome!

September 12, 2014

Wonderful staff, great customer service I originally chose Victoria Hyundai because I loved my previous Hyundai vehicle, but because of their helpfulness and knowledge, the staff at Victoria More

by Jangus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Tristan Marshall, Corey Klontz, Cole Coates, Bruce Blake
Sep 18, 2014 -

Victoria Hyundai responded

Hi Jangus: Steve here, thanks so much for your kind words and welcome to the family! Thanks also for taking the time to write this review. Its cool that you mentioned Corey too, the guys and gals in service are always "heroes" but most of the time are "unsung heroes" - you have made our day mentioning them specifically. Have a great one!

September 11, 2014

Smooth and effective This was my first experience buying a brand new car. I was a bit anxious and honestly a bit intimidated by the whole process. However, after meeting J More

by andrew.y.kendall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Dick, Tristan Marshall, Bruce Blake
Sep 18, 2014 -

Victoria Hyundai responded

Hi andrew.y.kendall: Steve here, thanks so much for your business and thanks for taking the time to write about it here on Dealer Rater dot com :) You have made our day! Also, thanks for specifically mentioning Jody and Tristan, they are hard working individuals, and as you've witnessed in the business for more than just "the deal". Have a great day and thanks again!

September 05, 2014

A fun and successful car hunt ended at Hyundai After checking out the local new and used offerings at other dealerships, I decided to give Hyundai a try. The Santa Fe Sport had everything I was loo More

by Plankandrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Jody Dick, Bruce Blake
Sep 08, 2014 -

Victoria Hyundai responded

Hi Plankandrew Steve here. Thanks so much for taking the time to write this kind review of our dealership and also for specifically naming several of the team members that you worked with. You have made all of our day! Congratulations on your new wheels, have a great day! -Steve

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