Victoria Hyundai

Amazing Customer Service I needed to purchase a new vehicle and after looking on line for a few months I chose to work with Victoria Hyundai for a few reasons. I liked that t I needed to purchase a new vehicle and after looking on line for a few months I chose to work with Victoria Hyundai for a few reasons. I liked that they were up front and posted their prices on line, unlike most of the dealerships in the local area. I also like that they do fund raising for various organizations and giving back to community is important to me. I contacted the dealership on line and one of the questions I was asked was if I wanted someone to contact me through e mail or by telephone. I chose e mail and Jody respected my wishes. I was able to book a test drive and do my financing on line. When I arrived at the dealership all the staff were very warm and friendly. There was no pressure. Jody and Bruce were very personable and worked together to help me get my dream car. But wait, that is not all! Jody knew I wanted to donate my old vehicle to the Kidney Foundation and is handling that for me! He has stored the vehicle on the lot and will be making the arrangements for the Foundation to pick up the vehicle. Now that is amazing customer service! Thank you for making this such a pleasurable experience and I look forward to working with you again in the future. More

always a pleasure this is my second car from them Was looking for a new car. Went to the dealership. Told them exactly what i wanted and they went threw all options for me. Gave me a great price for Was looking for a new car. Went to the dealership. Told them exactly what i wanted and they went threw all options for me. Gave me a great price for my trade in and put me into a car that had everything i was looking for for the price i wanted. Explained everything in detail. And if i had any questions they stopped and went threw what it again no hesitation.. Thanks guys! More

Efficient afternoon to purchase a car. I had researched the vehicle I was buying online and found the best price with the internet sales at Victoria Hyundai so little haggling was required. I had researched the vehicle I was buying online and found the best price with the internet sales at Victoria Hyundai so little haggling was required. By the end of a few hours we were headed back up island, satisfied and pleasantly amused with the friendly service. Carl & Helen More

Friendly and Helpful!! I never like dealerships due to pushy sales people, but not at Victoria Hyundai! How refreshing it was to be able to look without being harassed and t I never like dealerships due to pushy sales people, but not at Victoria Hyundai! How refreshing it was to be able to look without being harassed and to still have someone answer all our questions when we needed them!! More

Victoria Hyundai service department Always been gun shy of going to a dealer "past bad experiences". Took my 2013 Accent to Victoria Hyundai to fix a non-starting issue. Service was exce Always been gun shy of going to a dealer "past bad experiences". Took my 2013 Accent to Victoria Hyundai to fix a non-starting issue. Service was exceptional. Steve made me feel like a somebody, explained things to be clearly and precise, and genuinely seemed to care about getting me and my car back on the road. Darrell, the service tech, came out from the garage to explain things to me which I appreciated as it gave me a full understanding of the issue my car was having and how we could deal with it. He also phoned me at home during his analysis to let me know what he was going to do to the car to get it running again. Brought the car in at 9 am, was told it would be looked at by 11 am- 12 pm and got a phone call at 1 pm. Fast service. I'll be going back for all my oil changes and routine maintenance. When you get great service you want to stick with it. More

Breath of fresh air. I generally avoid buying new cars like the plague because of high pressure sales tactics and dishonesty I've encountered at dealerships across the yea I generally avoid buying new cars like the plague because of high pressure sales tactics and dishonesty I've encountered at dealerships across the years. However, my daughter who's just graduated university has been in love with the Santa Fe for quite some time and had her heart set on it. So off we went to the dealer. What a pleasant surprise dealing with Tristan and Jared was. They were keen to listen to our desires, answered questions that we had about their products even when the truth wasn't exactly in Hyundai's favour, and made sure we were taken care of instead of taken advantage of at every step of the process.. I highly recommend Victoria Hyundai, Tristan and Jared, as well as the Santa Fe! More

TERRIBLE SERVICE DEPARTMENT My daughter and I both own Hyundai vehicles, we love our cars, BUT, have had TERRIBLE SERVICE this past couple months. I had an issue, they charged me My daughter and I both own Hyundai vehicles, we love our cars, BUT, have had TERRIBLE SERVICE this past couple months. I had an issue, they charged me 1400 .00 said it was good to go, then shortly after had o return for a new fuel pump, which was the issue in the beginning, so not sure what I paid for to begin with ! They ran my car for a full day and ran it to empty, I picked up my vehicle and the red light for gas was on . Mt daughter just had her car in 1300.00 ( she is 22 ) , they told her one thing would be 80.00, and another was to be 100.00, She went to pick up her car and it cost 1300.00...they took total advantage of a young girl. She has years of warranty left but we will NOT return there !!! I will not go there anymore either , and do not recommend them for service. I have spoke to Service Manager with zero satisfaction AND Clair the customer service rep and had NO SUPPORT whatsoever !! VERY DISAPPOINTED and plan to write an official letter of complaint to the Company . I know of co workers who are in the same situation who REFUSE to go there for service !! More

very helpful I came in looking to get into a better car, salesman was very helpful and showed me some different ones. He even got his manager to help too. I didn I came in looking to get into a better car, salesman was very helpful and showed me some different ones. He even got his manager to help too. I didn't end up getting anything that day but because they were so nice and helpful I will be back. I will also let all my friends know about Victoria Hyundai. More

Excellent Service Exceptional customer service from Sarah Sullivan every time I bring in my car to the Victoria Hyundai dealership. She always greets me with a smile an Exceptional customer service from Sarah Sullivan every time I bring in my car to the Victoria Hyundai dealership. She always greets me with a smile and goes above and beyond to help me with my problems. Couldn't recommend this place more!!! More

Best Car Purchase! Thank you team Hyundai I couldn't be happier with the car you helped me pick out. Tristan was so friendly and helpful and I never felt pressured. Jare Thank you team Hyundai I couldn't be happier with the car you helped me pick out. Tristan was so friendly and helpful and I never felt pressured. Jared set me at ease and made boring finance stuff funny. Great people thanks again, More