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Victoria Hyundai

Victoria, BC

3.6
723 Reviews

525 Gorge Road East

Victoria, BC

V8T 2W5

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Showing 723 reviews

March 18, 2016

First time buyer Excellent service, friendly staff and no pressure are some of the qualities of the staff at Victoria Hyundai. Being the first time I bought a car fro More

by Brenda20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Sheridan, Andrew Hubbard, Yuki Izawa
Mar 24, 2016 -

Victoria Hyundai responded

Hi Brenda - Thanks for taking the time to write this review and congrats on your new wheels! Hopefully we can live up to your expectations moving forward ... we are really glad that you chose us as your first "dealership" purchase! All the best, and thanks so much!

March 16, 2016

Horrible service centre The experience at Service centre at Victoria Hyundai is questionable at best. The consultants are more interested in up selling services on your vehi More

by Carnut1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Klontz
Mar 24, 2016 -

Victoria Hyundai responded

Hi Carnut. We are sorry to hear of the challenges that you are facing, how you feel is not how we want anyone to feel. We are glad that you are speaking with Rodney our service manager. We routinely conduct competitive price reviews as part of our Hyundai Signature Service program and are pleased to advise that we are in fact less $'s than other dealers - in fact in our competitive services, we are even less $'s than the "quick lube" places. For example, our VIP oil change, which comes with a 150 point inspection, complimentary exterior wash and washer fluid top up is just $37 bucks. We remain at your service, thanks!

Mar 24, 2016 -

Carnut1234 responded

Thats great that Victoria Hyundai has lowered their prices on their oil change package. Unfortunately for us when we came in for the same service we were charged just under $150 for a synthetic oil service. In comparison my full size truck received an oil change at Toyota with synthetic oil and I was charged $91.

Mar 24, 2016 -

Carnut1234 responded

Thats great that Victoria Hyundai has lowered their prices on their oil change package. Unfortunately for us when we came in for the same service we were charged just under $150 for a synthetic oil service. In comparison my full size truck received an oil change at Toyota with synthetic oil and I was charged $91.

Mar 24, 2016 -

Carnut1234 responded

Thats great that Victoria Hyundai has lowered their prices on their oil change package. Unfortunately for us when we came in for the same service we were charged just under $150 for a synthetic oil service. In comparison my full size truck received an oil change at Toyota with synthetic oil and I was charged $91.

March 16, 2016

Excellent..no pressure..very helpful and friendly A great experience buying my own vehicle at a dealership. Answered all my questions and gave me important info I needed to make a informed decision. More

by Caregiver Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Blake, Brianna Dick
Mar 24, 2016 -

Victoria Hyundai responded

Hi Caregiver! Steve here, thanks for the all caps AWESOME! We appreciate your enthusiasm and are super happy that you are pleased. Have a great day and all the best!

March 15, 2016

Positive Experience We recently purchased a used Hyundai Elantra. Our experience can best be described as a positive one and we were more than impressed with the level More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Phendler
Mar 24, 2016 -

Victoria Hyundai responded

Hi Satisfied Customer Thanks so much for this great review and for mentioning some of the value added services that we provide (like immediate and in house insurance). Have a great day and congrats on your new wheels, we really appreciate your business. All the best!

March 11, 2016

Courteous and Expeditious We made an appointment with Andrew Hubbarb based on the recommendation of a friend who purchased a Hyundai Santa Fe through him. Andrew met with us d More

by CL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Hubbard, Cole Coates, Bruce Blake
Mar 24, 2016 -

Victoria Hyundai responded

Hi CL5. Thanks for this great review. All the best and congrats on your new wheels!

March 04, 2016

Excellent Experience We bought a used vehicle from Victoria Hyundai. It was our first time buying from a dealership and it was a great experience. We had visited numerous More

by kelssean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Hubbard
Mar 24, 2016 -

Victoria Hyundai responded

Hi there, Thanks so much for this comprehensive review and thanks for mentioning Andrew specifically, you have really made his day! Welcome to our little Victoria Hyundai family.

March 04, 2016

Did'nt buy a car, but. I didn't end up purchasing from Victoria Hyundai, but I found Scott and Indy were honest and up front about what they could do. That at the very least More

by corrupti0N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott, Indy Brar
Mar 24, 2016 -

Victoria Hyundai responded

Hi there, thanks for this great review. Although we are disheartened to hear that we weren't your ultimate choice, we appreciate your consideration and time! Good luck with your new wheels!

March 02, 2016

Amazing! This was my first time buying a car and it was the best experience I could have asked for!! The people were very helpful and friendly! More

by Baileybug22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Indy Brar, Jared Kubbernus, Brianna Dick, Gordon (Gordo) Neave
Mar 24, 2016 -

Victoria Hyundai responded

Hi Bailey Bug - thanks for this great review and congrats on your new wheels! Welcome to our little Victoria Hyundai family!

March 01, 2016

Disappointing service centre We had yet to be satisfied from the service received from the service centre. Sales were great but service dept is seriously lacking. I just took time More

by Trev
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept in general
February 29, 2016

Amazing friendly folks Jody and Brianna did an excellent job of understanding my needs and advising me the right car. I couldn't have asked for better help at your dealershi More

by Shabari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jody Dick, Brianna Dick
Mar 24, 2016 -

Victoria Hyundai responded

Hi Shabari - Thanks for this great review and for mentioning our one and only father daughter team of Brianna and Jody! Have a great day and thanks so much for your business!

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