Victoria Hyundai | Page 3

Excellent service and all of our questions were answered. We are very pleased with our new vehicle and the purchase process. We are very pleased with our new vehicle and the purchase process. More

Attentive and fair with pricing. Realistic about delivery time. We would recommend them without any hesitation Realistic about delivery time. We would recommend them without any hesitation More

I had a service issue with an Hyundai Kona EV that required towing. Spoke with Manager who told me 4 months ago he would address it. Despite emails no contact. Will never buy another Hyundai again. On required towing. Spoke with Manager who told me 4 months ago he would address it. Despite emails no contact. Will never buy another Hyundai again. Once you paid for and drove it off the lot they consider it your problem. More

I purchased a Kona on July 4 th and took ownership on the 6 th. Issac Kim was my salesperson and was amazing. He reviewed and explained everything and answered my many questions. Very patiently I might add. 6 th. Issac Kim was my salesperson and was amazing. He reviewed and explained everything and answered my many questions. Very patiently I might add. Ryan in finance was equally helpful. Everyone I met was friendly . More

I purchased an Elantra a couple of days ago and Isaac Kim was so helpful and even came in on his day off to help me. He and Ryan Hoffman made my experience very easy. I will recommend them in the future. Tha was so helpful and even came in on his day off to help me. He and Ryan Hoffman made my experience very easy. I will recommend them in the future. Thanks guys. More

I want to make it clear that where I answered 'No' in the survey was because I have dealt with this dealership for over two years and I was aware of Service Dept., etc. Many of the features on the Ioniq 5, i survey was because I have dealt with this dealership for over two years and I was aware of Service Dept., etc. Many of the features on the Ioniq 5, i will never use, so I only asked about things in which I am interested. Nick made it clear I should not hesitate to make future appointments for further info. My main interests are in the amazing safety features and range. Driving position is important too, since I am not very tall and at ninety years young, I am not getting any taller. Things like radio, music, phone, are of no interest but warning signals, 360 degree cameras etc., are wonderful assists. I have had many positive comments about the appearance and the (Digital Teal) colour. I am more concerned about safety & performance than looks but one of my friends has named it 'The Chameleon Rocket,' People debate about whether the colour is green, grey or blue, depending on the brightness of the day. Cornering is superb. You may have gathered by this time, I am delighted with my Ioniq 5. More

Just bought a new Ionic 5 and everyone there was incredible to deal with. Thank you so much for making the process smooth and hassle free! incredible to deal with. Thank you so much for making the process smooth and hassle free! More

Good morning, My car has been in the store for 5+ days now (Wednesday, Feb 9 2022), and when my car was admitted at the store, they told me that the repair parts should take two days to arrive - at least now (Wednesday, Feb 9 2022), and when my car was admitted at the store, they told me that the repair parts should take two days to arrive - at least the most urgent ones. I have called February 14th, 15th, and 16th, and none one can give me any information about my car. I understand that the person in charge of my car is out because of a personal issue. I don’t have any problem with that, and I understand those personal calamities. The person in charge of my ticket should be able to take as much time as they need. But as a business, procedures are essential to keep things goings regardless of personal calamities or employee issues. Delaying a repair cost clients a lot of money and time on top of the reparation. If Hyundai cannot do anything at the moment, then say so, and I can find another mechanic. We are not talking about a normal reparation work of 300 CAD. I am expecting that If I am spending 5K on a reparation at least, they have information and a likely ETA. This is the first and last time I will do anything directly with Hyundai because the service is horrible. I want to clarify that the person in charge of my car problem is not the culprit of anything. If anything is the management that obviously does not have any procedure in place for personal calamities. I would suggest revising Hyundai procedures and making the proper corrections. Obviously, there is something wrong with management at that dealership. Update 1: They just called me this morning telling me they don’t know when the parts will arrive. No idea what kind of quality assurance or procedures are followed at Hyundai, but 5+ days later, an employee should not say, “I don’t know”. That answer only aggravates the situation and muds Hyundai’s reputation. Update 2: Now the car window was broken, and things inside we're robbed. It seems that Hyundai's responsibility is as bad as its service. They don't even put the window free of charge because the car was in their care while it was broken. I won't recommend their service. We asked when the repair part was going to arrive if any. Or, if there is any note, it seems that the people there do not document cases. If the person in charge of your case wins the lottery, no one knows about your car. Again 0 procedures or responsibilities of any kind. No idea how they are where they are, but obviously, high standards and procedures are not part of any document on the business. Now I am worried about what kind of repair job my car received. I would recommend going to another place to repair your Hyundai or anything related to your vehicle. Also, they don't have the minimum procedure to try to de-escalate things or make the client happy after so many problems. I am really disappointed in Hyundai's service. More

Dan Houle was extremely helpful in finding my wife and I the perfect vehicle. I drive a lot for work and needed something with more space and better fuel economy than my wagon. Dan managed to find us a be the perfect vehicle. I drive a lot for work and needed something with more space and better fuel economy than my wagon. Dan managed to find us a beautiful Tucson right off the truck that checked all of our boxes. The connectivity in the vehicle is great for my busy work, and I love how it rates my driving and keeps me focused and safe. It's easy to drive and manoeuvre and is great on fuel. Dan never pressured us and listened to our needs. He was patient while we tested out the vehicle and talked through all of the financing options and features. Several other salespeople greeted us with friendliness during our time at the dealership and everything was very clean and professional. The financing process was easy and relatively fast, and the vehicle was immaculately cleaned and prepared for us during that time. I would recommend Victoria Hyundai to anyone shopping for a new vehicle. More

Great personal service, would recommend anyone who wants great experience in buying a new car. great experience in buying a new car. More